Mews Guest Journey

Mews Guest Journey

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  1. If the same "image" is on the screen for too long it will eventually burn in to the screen an ruin it. therefore a screensaver mode for the operater will help a lot. At the moment it bypasses the screensaver mode set in android.

    10 votes

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    idea to upvote  ·  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  2. Send & receive Booking.com messages directly in the Mews Commander's Messages section.

    30 votes

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    idea to upvote  ·  0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  3. 7 votes

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    idea to upvote  ·  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  4. We have 2 beach resorts on the same beach and we combine them into one distributor booking engine.

    The background image on the first page (select date) is of some random city. It looks ridiculous and is definitely killing conversion.

    I have been told we cannot change this.
    Surely a plain white background would be preferable to this generic cityscape which will suit probably one in 20 propertys or less.
    Really annoyed about this as when we started using this combined booking engine for 2 property's this picture was not there its just been added.
    it looks terrible as we…

    30 votes

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    1 comment  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  5. 2 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  6. Link Distributor directly to Hotjar so we can see how guests are engaging within the booking engine. At the moment because Distributor works on iFrames and not via a url link heatmaps and recordings stop when a guest enters the booking process.

    14 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  7. To fasten the process of scanning data from guests documents, it would be great to have a professional device connected to the tablet, so the scanning is fast and reliable.

    8 votes

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    idea to upvote  ·  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  8. ability to find a guest profile when looking for their second last name

    4 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.
    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
    Thank you for sharing your suggestions.

  9. As a hotelier, I want to use the Distributor as a booking engine for tables in the hotel restaurant. I want to allow the guest to book a table for a specific day and time.

    (Posted on behalf of Hotel Promenáda KV)

    9 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  10. We would like to reply with automatic messages to direct guest messages, to make sure our guests are not waiting for an answer too long. This would come in handy during the weekends, when no one is in the office.

    Another option would be to have the option to shut down the chat function completely or to be notified by an email.

    24 votes

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    idea to upvote  ·  1 comment  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  11. I would be nice if the client can choose the quantity for the stay products. For now, if you want to add a products like the bath towels, it's automatically for the total number of guests, but some other products like "pets" or "babybed" you just want to add 1

    4 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  12. Integrate with fysical payment terminal. We do not always have credit card information from clients booking trough a OTA. At arrival they have to pay citytax and it's not possible trough the operator right now.
    With a payment terminal integration 100% of our guest can make use of the self check-in

    29 votes

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    1 comment  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  13. 3 votes

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    idea to upvote  ·  0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  14. Best Available Rate to be displayed already in the first section of the calendar view in Distributor. Similar to an airline "Lowest fare"

    14 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  15. Rooms with checkout on same day must be near to each other, this would be good for an effektive Housekeeping. Can be optimized by booking.

    2 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  16. Our front desk uses Operator when it's busy. It would be great if we don't need to double-check the open balance on the computer

    15 votes

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    idea to upvote  ·  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  17. In the checking process enter both guest name and confirmation number is not handy:
    What about a list of awaiting arrival like in commander ?

    14 votes

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    4 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
    released  ·  vojtech.hajek responded

    We have introduced such functionality in our Co-Operator mode of Operator. Interested in it? Let me know. Vojta from Mews

  18. 33 votes

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    idea to upvote  ·  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  19. 21 votes

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    idea to upvote  ·  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  20. When using voucher code, only display voucher rate attached to it.
    The use case: sometimes the rate attached to the voucher code can be actually more expensive than the standard rate (corporate rate) and customer should not see the cheaper ones.

    82 votes

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    idea to upvote  ·  6 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
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