Mews Guest Journey

Mews Guest Journey

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  1. The goal is to be able to upgrade the guest without spoiling the surprise from the navigator.

    1 vote

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions. 

  2. At the moment is missing online check-out. If the customer leaves, there should go a notification for housekeeping, that room is available and cleanable.

    7 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
    released  ·  Aneta responded

    Yay! Online check-out is released.

    Learn, how it works from Mews university video:
    https://vimeo.com/399601559

    Learn, how to set it up:
    - Mews Uni video: https://vimeo.com/399321456
    - guide: https://help.mews.com/hc/en-us/articles/360006518158-Set-up-online-check-out

    Even-though it’s released, we are still improving the feature based on your feedback shared through our feedback portal. Currently, the online check-out is not available in France, Portugal, Italy and Spain yet. But we are currently working on enabling the feature in these countries as well.

    Have a great day,
    Aneta
    Product Manager for Navigator

  3. When a guest receives one of the automatic messages like the online check-in (which are not possible to change), than MEWS uses the familiar way "je" instead of the polite way "u" and "uw". So this messages would need to be changed as guests experience this as a rude way of addressing them.

    5 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
    unlikely  ·  Aneta responded

    We have conducted the testing with small amount of Dutch-speaking users and no one found it offending or impolite. Thus we don’t plan to change the default text. But we will have a look whether we can enable customization of email text, so you can adapt it to your tone of voice.

    We will inform about these changes through our release notes.

    Have a great day,
    Aneta

  4. If a company would like to accommodate their guests and pay for their accommodation via invoice, then it would be great to have an option for the guests to individually book via the booking engine with a promo code, but without seeing the room rate.

    10 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
  5. If the same "image" is on the screen for too long it will eventually burn in to the screen an ruin it. therefore a screensaver mode for the operater will help a lot. At the moment it bypasses the screensaver mode set in android.

    11 votes

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    idea to upvote  ·  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  6. Include read receipts for Navigator messaging so property and guests is able to see whether the message was read.

    3 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions. 

  7. If you receive a reservation via distributor, the guest can send you a message in Mews but the hotel cannot reply?!? Than, we have to send an email and this is not stored in Mews.

    1 vote

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
    released  ·  Aneta responded

    Hi Mewsers,
    if you received the message from guest via messaging service directly in PMS it was sent from guest portal, not directly from Distributor. You can easily reply on that message through messaging module directly in Mews Commander.
    You can read more in Help article: https://help.mews.com/en/articles/4245614-read-and-reply-to-messages
    I hope that helps. :-)

    Have a great day,

    Aneta

  8. 8 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
  9. We are having a lot of discomfort with the tone of voice and content of the email that gets send out automatically after booking, and thus being the first email that guests receive after they make a booking. The mail starts with "At <PropertyName>, we are dedicated to your leisure..."

    This email cannot be disabled, nor can it be edited to OUR tone of voice. As our property isn't actively using online check-ins, this is for our guests a pointless email. (except for the GDPR notification) After this mail, we are still forced to send a confirmation mail, upselling mail…

    28 votes

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    3 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from Mews product team!

    Good news! You can now request disabling of the “Customer added” email (also known as “Account created”) through our Support.

    Based on several feedback sessions with many of you this solution is looking to be the best one (comparing to e.g. email customization).

    Thanks for all your inputs.
    Aneta

  10. ability to find a guest profile when looking for their second last name

    5 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.
    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
    Thank you for sharing your suggestions.

  11. The ability to settle the bill during online check in, especially if the customer purchased additional products

    1 vote

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  12. To fasten the process of scanning data from guests documents, it would be great to have a professional device connected to the tablet, so the scanning is fast and reliable.

    9 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
  13. Is it possible to have some kind of "no reply needed" button for the messages box (guest chat). Sometimes there are cases that the guest has sent the message and then called for us so there is no need to reply for the message anymore. It would be great to have the button to mark for the other employees that this case has been closed.

    If I log in to the MEWS systems I immediately see that there are new messages arrived. Somehow the messages sometimes seems to be unread even tough someone else (my colleague) has already replied with…

    11 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  14. We have 2 beach resorts on the same beach and we combine them into one distributor booking engine.

    The background image on the first page (select date) is of some random city. It looks ridiculous and is definitely killing conversion.

    I have been told we cannot change this.
    Surely a plain white background would be preferable to this generic cityscape which will suit probably one in 20 propertys or less.
    Really annoyed about this as when we started using this combined booking engine for 2 property's this picture was not there its just been added.
    it looks terrible as we…

    30 votes

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    1 comment  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
  15. Link Distributor directly to Hotjar so we can see how guests are engaging within the booking engine. At the moment because Distributor works on iFrames and not via a url link heatmaps and recordings stop when a guest enters the booking process.

    14 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  16. We would like to reply with automatic messages to direct guest messages, to make sure our guests are not waiting for an answer too long. This would come in handy during the weekends, when no one is in the office.

    Another option would be to have the option to shut down the chat function completely or to be notified by an email.

    25 votes

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    1 comment  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  17. Mews sends automatically a charge mail to the mail address in the customer profile (for a physical card). But the card holder may be different e.g. a travel agency) and the customer is not supposed to knox the net price. Therefor it would be helpful to have a tick box on the charge screen: "Do not send charge mail to the client".

    41 votes

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    idea to upvote  ·  0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  18. As a hotelier, I want to use the Distributor as a booking engine for tables in the hotel restaurant. I want to allow the guest to book a table for a specific day and time.

    (Posted on behalf of Hotel Promenáda KV)

    9 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
  19. Integrate with fysical payment terminal. We do not always have credit card information from clients booking trough a OTA. At arrival they have to pay citytax and it's not possible trough the operator right now.
    With a payment terminal integration 100% of our guest can make use of the self check-in

    30 votes

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    1 comment  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  20. 3 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions. 

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