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  1. Be in CCI or CC of confirmation email

    3 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
    unlikely  ·  Aneta responded

    Hi Mewsers!
    Thank you for your input. Can you please elaborate a bit more on what are you trying to solve with this feature suggestion?

    If you need to monitor which emails we sent to your guests from Mews, you can see it in Queue > Mails.

    The reason why we don’t allow properties to access the content of emails is that emails contain unique links to the Guests Navigator where guest manages his or her reservation/profile/payment cards/ etc.

    I am looking forward to hear about your needs and then we can brainstorm about a possible solution.

    Have a great day,
    Aneta

  2. When a guest receives one of the automatic messages like the online check-in (which are not possible to change), than MEWS uses the familiar way "je" instead of the polite way "u" and "uw". So this messages would need to be changed as guests experience this as a rude way of addressing them.

    5 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
    unlikely  ·  Aneta responded

    We have conducted the testing with small amount of Dutch-speaking users and no one found it offending or impolite. Thus we don’t plan to change the default text. But we will have a look whether we can enable customization of email text, so you can adapt it to your tone of voice.

    We will inform about these changes through our release notes.

    Have a great day,
    Aneta

  3. Hi, could there be an option to get a notification (on email) once you receive a message from the guest via Navigator? This would be very helpful.

    7 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
    unlikely  ·  Aneta responded

    Hi Mewsers!
    Thank you for your idea.
    We’ve not been thinking about this as we believe it’s better to keep the communication at place where the reservation management happens.

    What are the problems you’re trying to solve with this?

    We are aware that some properties would like to keep all their communication at one place. If this is your case, this idea might sound interesting to you: https://feedback.mews.com/forums/918736-navigator-guest-portal/suggestions/40305907-omnichannel-communication-in-mews

    Have a great day,
    Aneta

  4. The messaging feature helps connect guests directly to the staff currently available at your property. Additional features to this messaging system could help improve communications by integrating platforms and making it easier than ever for your guests to access and use.

    15 votes

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    1 comment  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
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