Would be good to see all the correspondence sent to guests from mews as back up, especially confirmations, so that if we have a charge back, or query from a guest, we have proof of what has been confirmed and all the policies etc

As the 'Mail Templates' section is already limited, a lot of HTML and other code is needed for the formatting of emails. Please give us the option within the Mail Templates section to send a test email to a custom email address.

The pre-arrival mail was recently released as a new functionality. Which was very handy to inform customers about the COVID measures taken in the hotel. At this moment, you can't style this email template. Only add plain text.
Please upgrade this functionality so it fits the brand of the hotel and a possiblity to add images and others.

We're facing difficulties in some properties where under aged guests are checking in online. There should be a way to stop those online check in. At the moment they could just pick up the key on the operator kiosk and go to the room. Therefore we would accommodate them, without knowing they are under the allowed age, which is against the law. We do have the responsibility to control the age of the guest. This already happened and cause complains and frustrations on hotel and guest side.

At the moment, when the Guest is making the online check-in, the email address from the OTA (not the real email address) is already populated. THe guest should be obliged to introduce his real email address.

Allow clients to scan their ID or Passport from Mews Navigator to make the Online Check-In experience even better.

receive notification if email cannot be delivered to guest due to wrong email adress of customer

because we use an entrance gate on our holiday park we ask all guests for their license plates. It would be easy if you could add it to the online check-in, but until then we would like to add it to the registration form so that the guest can also add it neatly when filling in his/her details.

{CompanyAddressLine2}
{CompanyPostalCode}
{CompanyCity}
{CompanyCountry}
{DateGroupCreated}
{GroupArrivalDate}
{GroupDepartureDate}
{SpaceCategorySummary}
{SumAdultCount}
{SumTotalPrice}
{ConfirmationNumber}
{RequestedCategory}
{AdultCount}
{ChildrenCount}
{Rate}
{Products}

Please make the Messages/chatfunction optional or opt-out.
We don't want to use this tool to communicate since we now have to keep an eye on yet another system. Next to our socials, Whatsapp, mail, phone etc. etc.

Question: online check-in.

Can a different background be placed per hotel there?Now guests see large buildings. This has nothing to do with our company!

This is quite important: guests that reserve should immediately see the amount of citytax already in the reservationsproces, they should not be surprised afterwards.

give guests the option to split bills with companions during online check out

the ability to chose at what time the emails are sent for online check out invitation

Allow hotels to send customer communication emails from Hotels email domain.

Right now as we know Booking.com guests are assigned unique Alias emails for communication/profiles. If a guest receives a confirmation email (despite the property being in German for example) the email is automatically sent in English as Mews will by default sent it in English to any profile that does not have a language associated to it.

This is despite the property being in a German environment.

It will be great if there will be the possibility of creating new email templates that we can send manually to any reservation that we want. This will save us a lot of time for example for all the reservations we have to charge with POS and the credit card is denied, we have send an email manually one by one in each case. It will be much easier if we can create new email templates on our own for cases like this.

Option to send a confirmation without rates. We have a lot of companies that book rooms for their guests. They, understandably, don't want their guest to know the price that was paid for the room. Now we have to make manual confirmation for these companies to forward to their guest.