Mews Guest Journey

Mews Guest Journey

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  1. Properties cannot scan/upload guest IDs during online check-in, or on the kiosk or in the system itself if the ID/Driver's License is issued in the US or Canada.

    Mews does not support the format of IDs/Driver's Licenses in North America.

    This is an extremely important feature as this is industry standard to check guest ID in North America to prevent fraud, and it would increase the value of Mews in NA Market.

    34 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  2. It would be great to have a Lost and Found list which can be merched to a customer.

    30 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. The pre-arrival mail was recently released as a new functionality. Which was very handy to inform customers about the COVID measures taken in the hotel. At this moment, you can't style this email template. Only add plain text.
    Please upgrade this functionality so it fits the brand of the hotel and a possiblity to add images and others.

    98 votes

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    idea to upvote  ·  2 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  4. As the 'Mail Templates' section is already limited, a lot of HTML and other code is needed for the formatting of emails. Please give us the option within the Mail Templates section to send a test email to a custom email address.

    92 votes

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    idea to upvote  ·  6 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  5. At the moment when an optional reservation is made for a guest manually, the guest will receive an email from MEWS and they can just click on Confirm or Cancel.

    When they Click on Confirm the optional reservation is immediately confirmed in MEWS but no credit card details are requested to guarantee the reservation.

    We want the system to only give the guest the possibility to Confirm the reservation once they have inserted their credit card details first.

    Thank you !

    17 votes

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    2 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  6. The before start e-mail is in plain text, can it be made possible to use HTML

    10 votes

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    1 comment  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  7. At the moment the e-mails that are sent from the system are one size fits all. However, the tone of voice and info in e-mails towards guest differs per segment. It would be nice to set up different templates per segment.

    11 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  8. We're facing difficulties in some properties where under aged guests are checking in online. There should be a way to stop those online check in. At the moment they could just pick up the key on the operator kiosk and go to the room. Therefore we would accommodate them, without knowing they are under the allowed age, which is against the law. We do have the responsibility to control the age of the guest. This already happened and cause complains and frustrations on hotel and guest side.

    35 votes

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    idea to upvote  ·  0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  9. Question: online check-in.

    Can a different background be placed per hotel there?Now guests see large buildings. This has nothing to do with our company!

    57 votes

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    idea to upvote  ·  1 comment  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  10. Please allow properties to disable the online check-in function at the guest portal.

    It is great that guests can access the guest portal, use the chat, see the reservations and fill in personal details as well as personal details of the other members that are traveling.

    We would like to keep the "chat with us" placeholder in the confirmation and prearrival email templates so guests can access the guest portal, check their reservations, chat with our reservations' team and fill in personal information, but deactivate the online check-in option.

    By default the online check-in is not activated when the reservation…

    6 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  11. When people fill in the online check-in they reach the last step and are required to fill in their credit card details. In our country (the Netherlands) it's not customary that people own a credit card and are therefore often stuck at this step of the online check-in and don't know what to do next. It would be helpful to put a custom message at this step of the online check-in like "To proceed with the online check-in you're gonna need a creditcard. If you do not want to leave your creditcard details here or you don’t have one: no…

    16 votes

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    idea to upvote  ·  0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  12. Turn navigator in a complete concierge, where guest can, on top of what's already available:
    - View all details of the reservation: PRICE, info about the space selected, ...
    - manage the reservation (change dates, cancel it, add or remove guests, ...)
    - purchase stay services (already present in the be) in advance

    6 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  13. receive notification if email cannot be delivered to guest due to wrong email adress of customer

    30 votes

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    idea to upvote  ·  0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  14. Allow clients to scan their ID or Passport from Mews Navigator to make the Online Check-In experience even better.

    39 votes

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    idea to upvote  ·  3 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  15. At the moment, when the Guest is making the online check-in, the email address from the OTA (not the real email address) is already populated. THe guest should be obliged to introduce his real email address.

    187 votes

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    7 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

    Hey Mewsers, Good News! We are working on your feature request and the will soon request guests with OTA masked email to provide their during the online check-in in guest portal. 
     
    Remember, keep up to date with our releases by checking out our release notes – https://www.mews.li/app/release-notes and come and visit our monthly webinars! 

    Have a great day,
    Aneta

  16. The ability to chose at what time the emails are sent.
    e.g. online check out invitation

    15 votes

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    idea to upvote  ·  4 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  17. Guest are currently required to insert payment card during online check-in. This sometimes causes problems with double-charges in case the guest's reservation is prepaid by agency and staff latter on accidentally charges the guest card for stay. It also raises questions and mistrust of guests for online check-in and prevents them from finishing it.

    Another case:

    If "mandatory credit card" rules could be based on ratecode or rate category.
    When we have a guest that is staying complimentary/using a gift voucher or company is paying, that guest is currently still required to enter their creditcard details as part of the…

    72 votes

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    idea to upvote  ·  3 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  18. It would make it easier to keep the checked in reservations at the bottom of the operator screen and allow us to select them and add a guest who checks in later than the rest so that they can complete the check in too. Now there is no option to collect their information without undoing the check in, and that is not viable as we then could loose previous guests' info and signatures.

    2 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  19. Currently customer added email can be disabled only in GA, for all guest. If a property is using a third party integration for guest journey (for certain guests), it would create duplicate emails and guest will receive too many mails.
    Would it be feasible to decide for each reservation if customer added email should be sent?

    1 vote

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  20. And send all e-mails to them automatically in their language, I don't know if this is the case with all languages and with all custom e-mails now.

    3 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
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