we have had several complaints from guests who received an email notification when we took payments from an OTA vcc. This is completely unacceptable not only because it creates anxiety with the guest, it also now shows them the real cost of their stay!
yes, the cc number is not their own, but they should not receive the notification at all.
there is no way to add the vcc to the PayMaster as our bookings come in via a channel manager and are thus showing on the reservation.
Please investigate and fix or alert us how to prevent this from happening again.

Online check-out emails are currently sent at 5pm day before arrival. For properties with high focus on a relaxed luxury experience this has caused negative guest reactions. Ex a guests checks-in at 4.30pm, for a 1 night getaway and on their way to the spa 30min later they get a an email prompting online check-out. Whilst it may seem efficient it might not be a relaxing guest experience. In addition, properties with a high capture rate for dinner would not want to push their guest to take actions before dinner charges has been added to the bill. The ability to set the time for the online check-out email on individual property level (rather than standard 5pm day before arrival) would help to provide a better guest- and operational experience

Online check-out rules to be changed to allow higher adoption rates:

• Allow hotels to set time for 'online check-out invitation' email

Currently online check-out is sent at 17h00 on the day before check-out. Guests arriving after 17h00 (majority in many corporate destinations) and only staying 1 night don't receive the email invite due to this fixed time

• Allow guest profiles with "company" attached to their profile to check-out online. Currently not possible according to your team due to strict taxation rules? I don't see why this should be a problem. And it's specifically "corporate guests" who want to avoid lines to check-out that are currently not able to check-out online.

Under Internals there is currently only one Classification to select and that is 'Loyalty program'.

This is too generic, and doesn't indicate which program the member belongs to (Accor has three distinct loyalty programs) as well as which membership tier or level the guest is currently at (are they entry-level or a mega VIP platinum or diamond member)?

I would like to recommend that on the Profile screen that Files and Merge be moved down and a dedicated section for Loyalty be added, that can be fully customisable to the hotel's needs. This way we can have all programs and membership tiers represented, and even have a colour-coding associated with each membership tier so that next to the guest's name they are assigned a coloured badge for easy recognition.

If someone at MEWS would like to contact me I'd be happy to discuss the idea in more detail!

Currently, online checkout is sent at 6 pm PST which is 3 am CET. When a guest arrives anytime after 4 pm PST they receive an online checkout only several hours after they arrive. For guests that arrive after 6 pm PST and have completed an online check-in, they receive an online checkout before they actually arrive which is confusing the guest.

It would be good to allow the property to pick a specific time to send the Online Check-in and Check-out based upon their specific local times and property preferences. i.e. corporate, convention and leisure guests have different preferences on when they would like to receive this email.

When people fill in the online check-in they reach the last step and are required to fill in their credit card details. In our country (the Netherlands) it's not customary that people own a credit card and are therefore often stuck at this step of the online check-in and don't know what to do next. It would be helpful to put a custom message at this step of the online check-in like "To proceed with the online check-in you're gonna need a creditcard. If you do not want to leave your creditcard details here or you don’t have one: no worries, you can just leave the check- in process. The data you already filled out was successfully saved.