Mews Guest Journey

Mews Guest Journey

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  1. For Hotels/Hostels without reception it is necessary that the guest can check out at the kiosk - and pay the bill right there. The kiosk has an integrated Mews terminal, so the look and feel is exactly as it is at the online check out - just with the payment at the kiosk.

    3 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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  2. 99% of guests in the US and Canada do not travel with their passport. Therefore Mews ID scanner doesn't work in this region. Properties are looking for ways to automate their check-in and checking ID/Driver's License is absolutely crucial.

    Scanning IDs and DLs is a needed feature in North America.

    Properties should also be able to make this a mandatory step if a guest wants to check in on a kiosk.

    32 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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    Hey Mewsers, Good News! We started working on your feature request. We are investigating solutions that enable US, Canadian and other IDs to be scanned through the Kiosk. Please look for further updates in the coming months as this is a technically complex request.
  3. The software in Mews that reads ID data works much better than the one that does the same work in the kiosk app. In the kiosk app you have to enter some of the data manually, which is not necessary when scanning ID in Mews. The only problem with scanning the ID in Mews is that the system cannot find the camera it needs right away.

    5 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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    Hey Mewsers, Good News! We started working on your feature request to improve the success rate of document scanning through Kiosk. It is a little complex to resolve, so please keep an eye out for further updates as it progresses.
  4. 30 votes

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    3 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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    Hey Mewsers, Good News! We started working on your feature request. We are investigating solutions that enable driver's licences to be scanned through the Kiosk. Please look for further updates in the coming months as this is a technically complex request.
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