Mews Guest Journey

Mews Guest Journey

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  1. The software in Mews that reads ID data works much better than the one that does the same work in the kiosk app. In the kiosk app you have to enter some of the data manually, which is not necessary when scanning ID in Mews. The only problem with scanning the ID in Mews is that the system cannot find the camera it needs right away.

    4 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
    Hey Mewsers, Good News! We started working on your feature request to improve the success rate of document scanning through Kiosk. It is a little complex to resolve, so please keep an eye out for further updates as it progresses.
  2. 99% of guests in the US and Canada do not travel with their passport. Therefore Mews ID scanner doesn't work in this region. Properties are looking for ways to automate their check-in and checking ID/Driver's License is absolutely crucial.

    Scanning IDs and DLs is a needed feature in North America.

    Properties should also be able to make this a mandatory step if a guest wants to check in on a kiosk.

    13 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
    Hey Mewsers, Good News! We started working on your feature request. We are investigating solutions that enable US, Canadian and other IDs to be scanned through the Kiosk. Please look for further updates in the coming months as this is a technically complex request.
  3. 29 votes

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    2 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
    Hey Mewsers, Good News! We started working on your feature request. We are investigating solutions that enable driver's licences to be scanned through the Kiosk. Please look for further updates in the coming months as this is a technically complex request.
  4. Our property deals with people who smoke inside the hotel rooms. It doesn't matter that they don't smell cigarettes inside of the room, nor that there is no ashtray.

    We used to require agreement with non-smoking policy on registration cards, however when the guest does check-in via Operator, it is not possible.

    We wish to have a special screen, where the guest has to agree that there is a penalty in case of smoking inside of the room.

    16 votes

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    on the roadmap  ·  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  5. 20 votes

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    2 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

    Hey Mewsers, Good News! We started working on your feature request and an iOS version of Kiosk will be available soon. Once released this will enable you to use the Kiosk app on Apple devices.

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