Mews Guest Journey

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  1. When checking in via Operator email for Children should be allowed to be skipped.

    40 votes

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    idea to upvote  ·  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  2. It would be helpful, if the guests could fill out their company address directly at check in (registration form) with the mews operator.
    Also the same for the online check in is a company address missing.

    4 votes

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    idea to upvote  ·  1 comment  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  3. As mews terminals are not available in all countries it is very important for us to arrange payment during check-in process with Kiosk please allow other external payment terminal integrations with mews/kiosk

    9 votes

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    idea to upvote  ·  3 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  4. We want to use MEWS operator in Japan, but we can't type Japanese, Chinese, or Korean in MEWS operator.

    9 votes

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    idea to upvote  ·  1 comment  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  5. I would like to sit with the guest, go through his bill and have him sign his bill and check out on the tablet

    3 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. 23 votes

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    idea to upvote  ·  2 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  7. After the last upgrade of mews. It is not possible to extend an upgraded person in the upgraded category as Mews moves the booking to the originally booked room (regardless if blocked or not )

    2 votes

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    idea to upvote  ·  1 comment  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  8. It would be neat if the guests were able to check in on the kiosk and get their pin code there.
    Or have the pin code display directly in Mews.

    9 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

    Hey Mewsers, Good News! We started working on this and the ability to store PIN Codes will be available soon.

    This next development iteration is for us to be able to receive and store it and for our integration partners to be able to retrieve it.

  9. Recently Mews released the "MewsPassportScan" the feature is great! but we feel like its incomplete, if you have used it before, you will agree.

    The feature allows you to scan the guests passport with the webcam of the computer, this then populates the passport fields with one click making the process way smoother, HOWEVER!!!!

    If you have more than one attendant on a booking this feature flaws massively, as you have to create individual user profiles for the additional guests ONE BY ONE!

    This means that from 1 click one guest, it turns in to 8 clicks per guest profile.…

    16 votes

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    idea to upvote  ·  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  10. We want to collect information if the stay was business or leisure.

    17 votes

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    idea to upvote  ·  1 comment  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  11. Create possibility for upselling room upgrades when guest is checking in.

    6 votes

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    idea to upvote  ·  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  12. Posiblity to include home adress when the guest checks in themselves in the operator

    4 votes

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    idea to upvote  ·  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  13. At present, we can only type Latin alphabet in MEWS operator, so it is difficult for guests who use non apohabetic lunguages to find out their reservaion.

    4 votes

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    idea to upvote  ·  1 comment  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  14. When I enter my last name and confirmation number and the room to which I am assigned is not ready, I get the error message that I should come back later. Better solution would be if the tablet can automatically reassign the guest into different room of the same space category, which is ready to be used.

    13 votes

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    idea to upvote  ·  1 comment  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  15. The keyboard layout is built in in the Mews Operator app.
    Only Qwerty is used in the app. Allthough 85% of our customers are using Azerty.
    I already contacted support for this problem and they confirmed that the only keyboard layout available is Qwerty.

    It should depend which language the customer choose, that changes the keyboard layout.

    3 votes

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    idea to upvote  ·  1 comment  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  16. The Operator now is not able to collect email addresses properly. When the reservation is from Booking.com for example and the guest enters a new email in time of check-in in Operator, the email is not updated.

    10 votes

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    idea to upvote  ·  1 comment  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  17. being able to change private address on Operator to corporate address for billing purposes.

    3 votes

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    idea to upvote  ·  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  18. 15 votes

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    idea to upvote  ·  2 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  19. To prevent underaged from checking in without adults.

    2 votes

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    idea to upvote  ·  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  20. I love that you can set up things like confirmation emails directly in Mews rather than having to plug in a third party. But having to do it all in HTML feels outdated. Can we get a WYSIWYG?

    1 vote

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    idea to upvote  ·  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
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