Mews Guest Journey

Mews Guest Journey

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  1. I would like to sit with the guest, go through his bill and have him sign his bill and check out on the tablet

    6 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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    idea to upvote  ·  Aneta responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. During the check in flow I want to verify the customer Credit card details and take a pre-athorization or a payment

    4 votes

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    1 comment  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. 30 votes

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    3 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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    Hey Mewsers, Good News! We started working on your feature request. We are investigating solutions that enable driver's licences to be scanned through the Kiosk. Please look for further updates in the coming months as this is a technically complex request.
  4. Would it be possible to charge or show the guests only the amount of the current stay. This is specially a request for the Mews Operator. The guests shouldn´t see any old or future payments.

    2 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. We have been unable to replicate the behaviour mentioned for future payments and the past payments is important to ensure the guest's balance is resolved. Thank you for sharing your suggestions.
  5. It would be neat if the guests were able to check in on the kiosk and get their pin code there.
    Or have the pin code display directly in Mews.

    12 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  6. Currently, with a self check-in through Operator, the only time the guest is informed about his/her room number is at the final step of the check in.
    We would like to set up an "After check-in" which the guest can look at if he/she doens´t remember the room number and no reception is there. In order to do so, we would need a placeholder for the room number! Would be great, thanks!

    4 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team.
    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. Posiblity to include home adress when the guest checks in themselves in the operator

    6 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
  8. 16 votes

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    idea to upvote  ·  1 comment  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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  9. When I enter my last name and confirmation number and the room to which I am assigned is not ready, I get the error message that I should come back later. Better solution would be if the tablet can automatically reassign the guest into different room of the same space category, which is ready to be used.

    15 votes

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    idea to upvote  ·  1 comment  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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  10. The Operator now is not able to collect email addresses properly. When the reservation is from Booking.com for example and the guest enters a new email in time of check-in in Operator, the email is not updated.

    13 votes

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    idea to upvote  ·  1 comment  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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  11. 19 votes

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    idea to upvote  ·  4 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Customers already receive confirmation and online c-in emails.
    There is a ID scanner in place, however it takes time for guests to put their name and booking ref number.
    It will be very helpful if a guest can just present a QR code for their booking and the kiosk finds their booking and starts the c-in process.
    This will also limit the errors when mistyping name/booking number and limit the customer "touch" interaction with the device for the current Covid environment.

    3 votes

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    1 comment  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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  13. To prevent underaged from checking in without adults.

    3 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  14. To follow LQA standards, it is required to show the summery of reservation with following information:

    • arrival and departure dates
    • amount of nights
    • rates
    • category of the room
    16 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
  15. The idea is to improve the check-in via commander to be able to use it on a tablet and add these 3 functions :
    -credit card scanning
    -French identity card scanning
    -electronic signature

    18 votes

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    1 comment  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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  16. If the same "image" is on the screen for too long it will eventually burn in to the screen an ruin it. therefore a screensaver mode for the operater will help a lot. At the moment it bypasses the screensaver mode set in android.

    11 votes

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    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out the release note - https://releases.mews.com/en. Thank you again for sharing your idea!

  17. 8 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
  18. ability to find a guest profile when looking for their second last name

    5 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team.
    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
    Thank you for sharing your suggestions.

  19. To fasten the process of scanning data from guests documents, it would be great to have a professional device connected to the tablet, so the scanning is fast and reliable.

    9 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
  20. Currently, the Mews Kiosk requires that you have a reservation to be able to check-in. It would be great if we had the ability to allow the guest to actually process a walk-in guest saving the front desk time. This would require preauthorization for US clients or an option to pay in full at time of walk-in.

    38 votes

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    idea to upvote  ·  1 comment  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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