189 results found
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Display lowest available rate in booking engine calendar
Display lowest available public rate in booking engine while selecting dates ( similar to SynXis booking engine), or show no availability.
This is a standard of Leading Quality Assurance (LQA) for The Leading Hotels of the World.
21 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Phone number recogniztion when booking
When guests are filling out mandatory fields in the booking engine, such as their phone number, they can fill out a number that does not exist and the booking engine will accept this as a phone number (e.g. just the number "0").
It would be helpful if the booking engine would recognize phone numbers as a valid phone number, so we have all contact details we may need from the guest after they make the booking.
5 votes -
Registration Form Questions
Let hotels add additional questions to the registration form, such as vehicle information.
20 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Possibility to turn off bookable service in a specific booking engine
Currently we have a few services, such as bike rental, breakfast, and parking that can be added by the guests while making a reservation.
However, there are certain situations where we do not want this option to be visible for the guests. An example is guests that come for a specific conference, who book through their own booking engine.
It would be great if we can turn on/off bookable services for the specific booking engine when requested. We went through all settings, but are unable to find a way to do so.
11 votes -
product restrictions
Allow customization on when a product should or shouldn't be shown to the guest.
Some examples:
- Don't show breakfast product for breakfast included rates
- Restrict a product in the guest journey depending on minimum/maximum advance (will allow for gradually more expensive versions of the product as it gets closer to the date of stay)
- Restrict a product for certain days of the week (only available on weekends)
54 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Display Settlement Rules + Cancellation Policies on Booking Engine
Currently - settlement + cancellation policies are not visible to the guest in the booking engine. So for each rate code - we have to manually insert text to describe this in multiple languages.
Most other Booking Engines display these rules by default during the booking-process online. Mews should be able to auto-generate this text - in multiple languages.The proposed solution would remove potential mismatch/errors between text & rules , save time for the user, and create a more sellable text to display rather than focusing a lot of the text to rules regarding the reservation.
9 votes -
Booker information
When a reservation goes through Siteminder the booker information is not added in Mews. We have alot of reservations made by a booker for a guest, when the guest arrives we only have their name and the booked details are gone so if the booker wants to pay we have to add this information manually after finding it in siteminder. its all there we just need the information to be added into Mews as well.
6 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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multiple guest entry
when booking multiple rooms, it should become possible to add ALL names for the rooms, especially when different room types are combined.
we have several corporate clients for whom we provide a seperate booking engine, and they sometimes book multiple rooms at once but do wish to specify the name per room booked.
11 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Autofill for Mews booking engine
I realised that the Mews booking engine does not use labels for the form (first name, last name, email address, ...). Autofill won't work properly.
Most browsers support autofill and I think Mews should make use of that. It will bring more convenience for guests.
You can find more information on this topic here: https://web.dev/learn/forms/autofill/
10 votes -
Customizeable Email Templates
We need more customization options in the mail templates. To create a new template and choose when it is sent would be greatly beneficial. We also need more options to customize the existing templates, we should be able to use all existing placeholders in all emails, so for example we could include just arrival date or number of guests, without departure date and rate.
5 votes -
Proving Guest has accepted T&Cs tickbox
Whilst its 'controlled' in the booking flow that a guest cannot complete the reservation without ticking the acceptance box for T&Cs, when it comes to defending a chargeback it supports a stronger counter-challenge if we have the ability to send a screenshot of the reservation summary with the datapoint captured that the T&Cs were accepted and timestamped.
35 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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improve restriction visibility in the booking engine
Currently, the only way how guest can find out about the restriction is when the restriction is applied across the entire property. If there's a different length of stay restriction attached to different space categories, the guest receives a "NO AVAILABILITY" message.
7 votes -
Add voucher in a resrvation already done
It will be great if we can have the option to add or change the voucher when a reservation is already done.
10 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Airbnb, Expedia & Booking.com Chat Integration
Integrate with Airbnb, Expedia and Booking.com directly including Chat API so that we can have a universal chat experience for our guests, currently we are having to use a clunky external system that provides a unified inbox.
But it would be SOOOO much better if this was integrated directly into MEWS.
27 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Name and contact information for 1 person in every room
To have the possibility to set a minimum required information for new reservations booked trough the booking engine: that every room booking requires name, phone number and email address of one of the staying guest.
2 votes -
Single room
We do not want our Single room to be offered when two guests are selected on our booking engine through MEWS
3 votes -
Need to be able to edit the word "categories"
We need to be able to edit the term "categories" - my hotel is 13 rooms and they're all unique so they're all their own categories and users, when they are invited to explore other rooms with availability it reads "other categories with availability" which to the user makes no sense. One simple field in the back end for how to refer to "categories" would make a huge difference for our business.
2 votes -
Restriction rules by occupancy
Add restrictions by occupancy levels or similar logic.
Like: apply minimum stay or close if occupancy >= 80%.
We can apply this logic in most channel managers, but not in Mews. Would be great to have the logic applied in the PMS - and not through 3rd party.2 votes -
GROUP QUOTATIONS - Mews Booking Engine
Groups quotations links are working a miracle. However, there is potentially simple and significant space for improvement.
When guest follows the link, in Mews BE nothing presellected and guest have to go over and over and add the room types and pax. Even if they will select correct number of pax, but locate just 1 to different room type as per what the quotation was prepared for, it won't go through and you won't know why. If, however all will be preselected, guest would only have to go through the extras and payment pages.
Also, currently guests need to be careful about…
3 votes -
"How did you Hear about us"
A " how did you hear about us when making a reservation through the booking engine" would be great for Marketing purposes !
Please :)12 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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