Whilst its 'controlled' in the booking flow that a guest cannot complete the reservation without ticking the acceptance box for T&Cs, when it comes to defending a chargeback it supports a stronger counter-challenge if we have the ability to send a screenshot of the reservation summary with the datapoint captured that the T&Cs were accepted and timestamped.

Allow customization on when a product should or shouldn't be shown to the guest.

Some examples:

• Don't show breakfast product for breakfast included rates
• Restrict a product in the guest journey depending on minimum/maximum advance (will allow for gradually more expensive versions of the product as it gets closer to the date of stay)
• Restrict a product for certain days of the week (only available on weekends)

Mews currently does not allow restricting minors to be booked into selected room/space types. For example allowing a child to be booked to shared dormitories and especially as the sole traveler is in a breach of regulations in number of countries.

Feature to add - option to select per space type to allow minors to be booked in and also whether only as secondary occupant to an adult or as sole occupant.

Integrate with Airbnb, Expedia and Booking.com directly including Chat API so that we can have a universal chat experience for our guests, currently we are having to use a clunky external system that provides a unified inbox.

But it would be SOOOO much better if this was integrated directly into MEWS.

A " how did you hear about us when making a reservation through the booking engine" would be great for Marketing purposes !
Please :)

Allow the google booking link to show all room types instead of just 1.

Add the possibility to add conditions for the automatic emails.
For instance, when a guest create a last minute booking and a pre-checkin email is is sent, make sure no other email is sent to fill the profil on the same day.
Avoiding dupplicate information.

For a better customer journey, it would be very helpful to first choose date AND the number of persons per room, and then display all suitable rooms.

That would make the online booking process f.E. for families much easier. Once Age based Product pricing is released, it would make the booking process of packages for families (f.E. with children Skiticket and adult Skiticket) much easier to be displayed.

So the booking engine would work like this:

Date & number of people -> room category -> Rate & Products -> Overview -> Details

Hey team,

It would be great if we can upload our own favicon on the MEWS distributor links.
In this way users better understand they are on the hotels brand website.
And it will help for Google Hotel Search; currently the hotels show with a green generic logo.
There is the option to request your own logo however following Google’s guidelines the favicon must match the final url:

Must match the favicon or artwork on the advertiser’s final URL:

https://support.google.com/hotelprices/answer/9919249?hl=en

Allow products to be bought per person rather than based on number of people in the room e.g room is booked for 2 people but only 1 person want a massage which is an extra. Currently you can only book 1 if you choose once or per person and it is based on the number of people in the room

When we use the space types in combination with the booking engine, the name of the space type is displayed very prominently in the booking proces.
When you book a house, boat, bicycle or special accommodation instead of a room, the booking engine shows it as e.g. a site.
We would like to see this at least as an external name that you can change to whatever you want.

Calendar needs to be configurable to have weeks starting on Sunday.
In the U.S., the vast majority of guests are used to a Sunday-Saturday calendar.
We have had multiple guests who booked a Saturday & Sunday night stay but intended to book a Friday & Saturday night stay.
This causes problems later if the inn is all booked, as these guests cannot stay the night they expected.

When the visitor of our booking street clicks on a date on which we have no availability, he or she will receive the advice to select another date or to contact our reception (by e-mail or by telephone). Currently it is impossible to change this text.

We notice that our reception is now receiving many calls regarding our availability. In most cases, the caller reacts with disappointment, because providing these contact details incorrectly suggests that a room is still available.

The option to change this text would be greatly appreciated.

Often the booker asks us to copy the guest in the proposal or confirmation emails. Currently, we have to send the emails twice (once at the time of booking and again through the booking module). Would it be more efficient and clearer for the guest/booker to have the possibility to add another email address (recipients) in CC for the proposal and confirmation emails?

Please make it possible to show more rates than only 1 rate per rate group in the booking engine. We have multiple rates (packages) per rate group. if we need to give all the rate's a rate group than we need to make over 25 rate groups. this will then be extremely difficult to handle for the employees as they have to go trough a large list.

At the moment every booking service has its own Booking engine. It would be great if the customer could book multiple services in one flow. For example accommodation and parking spaces at the same time.

We do not have a 24 hour front desk and do not want the ability for a guest to make a same day reservation after 9pm. Currently we can only set a restriction for the whole day, please add the ability to set a specific time.

We offer certain additional services (like afternoon tea) for which we require a preparation time of 48 hours. unfortunately there doesn't seem to be the possibility to mark this when setting up the service - only that you can offer it prior to arrival. is there a way we can add a time limit on (i.e. 48 hours prior to arrival) and that it generates a task not on the day of arrival but for example a week prior to arrival or on the day of the product being added by the guest.

At this time the hostory for email is 3 month, it will be great if it can be 6 month or 1 year if possible.