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172 results found

  1. Display lowest available public rate in booking engine while selecting dates ( similar to SynXis booking engine), or show no availability.

    This is a standard of Leading Quality Assurance (LQA) for The Leading Hotels of the World.

    15 votes

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  2. Currently we have a few services, such as bike rental, breakfast, and parking that can be added by the guests while making a reservation.

    However, there are certain situations where we do not want this option to be visible for the guests. An example is guests that come for a specific conference, who book through their own booking engine.

    It would be great if we can turn on/off bookable services for the specific booking engine when requested. We went through all settings, but are unable to find a way to do so.

    8 votes

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  3. Allow customization on when a product should or shouldn't be shown to the guest.

    Some examples:

    • Don't show breakfast product for breakfast included rates
    • Restrict a product in the guest journey depending on minimum/maximum advance (will allow for gradually more expensive versions of the product as it gets closer to the date of stay)
    • Restrict a product for certain days of the week (only available on weekends)
    38 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. Whilst its 'controlled' in the booking flow that a guest cannot complete the reservation without ticking the acceptance box for T&Cs, when it comes to defending a chargeback it supports a stronger counter-challenge if we have the ability to send a screenshot of the reservation summary with the datapoint captured that the T&Cs were accepted and timestamped.

    31 votes

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  5. I realised that the Mews booking engine does not use labels for the form (first name, last name, email address, ...). Autofill won't work properly.

    Most browsers support autofill and I think Mews should make use of that. It will bring more convenience for guests.

    You can find more information on this topic here: https://web.dev/learn/forms/autofill/

    5 votes

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  6. It will be great if we can have the option to add or change the voucher when a reservation is already done.

    7 votes

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  7. Integrate with Airbnb, Expedia and Booking.com directly including Chat API so that we can have a universal chat experience for our guests, currently we are having to use a clunky external system that provides a unified inbox.

    But it would be SOOOO much better if this was integrated directly into MEWS.

    22 votes

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  8. Mews currently does not allow restricting minors to be booked into selected room/space types. For example allowing a child to be booked to shared dormitories and especially as the sole traveler is in a breach of regulations in number of countries.

    Feature to add - option to select per space type to allow minors to be booked in and also whether only as secondary occupant to an adult or as sole occupant.

    11 votes

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  9. A " how did you hear about us when making a reservation through the booking engine" would be great for Marketing purposes !
    Please :)

    11 votes

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  10. 2 votes

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  11. Add the possibility to add conditions for the automatic emails.
    For instance, when a guest create a last minute booking and a pre-checkin email is is sent, make sure no other email is sent to fill the profil on the same day.
    Avoiding dupplicate information.

    15 votes

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  12. Allow products to be bought per person rather than based on number of people in the room e.g room is booked for 2 people but only 1 person want a massage which is an extra. Currently you can only book 1 if you choose once or per person and it is based on the number of people in the room

    7 votes

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  13. When a reservation is created via the booking engine with an invalid payment the guest does not receive any email to tell them a reservation is on hold. The guest does receive however a cancellation email when the cancellation 'booking abandoned'. This is causing many confusions and complaints as guests did not know to begin with that a reservation is being held, they should not receive an email when this cancels .

    3 votes

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  14. Allow the google booking link to show all room types instead of just 1.

    9 votes

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  15. Currently, the only way how guest can find out about the restriction is when the restriction is applied across the entire property. If there's a different length of stay restriction attached to different space categories, the guest receives a "NO AVAILABILITY" message.

    2 votes

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  16. We only want to offer some room types to familes, which you can do on internal bookings but not on the engine, Can we have a systemt that only shows the childrens rooms when a guest adds a child in on the first page please

    2 votes

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  17. Let hotels add additional questions to the registration form, such as vehicle information.

    4 votes

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  18. when booking multiple rooms, it should become possible to add ALL names for the rooms, especially when different room types are combined.

    we have several corporate clients for whom we provide a seperate booking engine, and they sometimes book multiple rooms at once but do wish to specify the name per room booked.

    2 votes

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  19. For a better customer journey, it would be very helpful to first choose date AND the number of persons per room, and then display all suitable rooms.

    That would make the online booking process f.E. for families much easier. Once Age based Product pricing is released, it would make the booking process of packages for families (f.E. with children Skiticket and adult Skiticket) much easier to be displayed.

    So the booking engine would work like this:

    Date & number of people -> room category -> Rate & Products -> Overview -> Details

    9 votes

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  20. When a customer buys a voucher (gift card) on vouchercart or any other gift card integration, we want the gift card balance to be pushed to Mews AND deduced from any future invoice that the customer makes, which is not currently the case. All gift cards vouchers are therefore completely useless. Not having a 100% fully automatic gift card system in a hotellerie management software in 2023 is not solving a stone age problem.

    We want the booking engine to deduce the customer balance marked as "to be refunded" from his next invoice at checkout. This amount comes from the…

    2 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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