Can you improve how you display city tax and tourism tax within booking engine as on reservation confirmation email?

Properties are looking for more personalized experience. It's important to collect information such as allergies, personal preferences, arrival time, etc.

It would be great if there was a flexibility to add additional fields in the booking engine (arrival, allergies, preferences, occasion for the stay) and give properties flexibility to collect this important data from their guests at the time of booking.

Would be good to be able to reinstate a cancelled booking....

In the "Categories" screen there is always a "Maximum persons" info below the room name.
For beds this always shows "Maximum persons: 1", which is quite confusing for a lot of guests. - It looks like there is only 1 bed left.
Could you remove this info? Or is it possible to enable/disable this information by ourselves?

Currently the QR code is automatically attached to confirmation email and cannot be removed. It's confusing for our guests as they don't know why we have this attachment on their confirmation email.
An hotel can prefer to communicate about their online check-in than checking in on a Kiosk. I would prefer if you could hotel choose.

Customize the 'customer added' email - currently this email goes out to every guest and does not display correctly when sent through an OTA. This is often the first email a guest receives and is vitally important to get right, the tone of voice in the existing template may not suit the hotel it's being sent from. Having the ability to customize it would make a big difference to the customer journey.

When you are in the booking engine, the property logo appears at the top left. On most websites, when you select the logo it brings you back home. In the Mews Booking Engine it does nothing. There is an "X" Box at the far top right corner that accomplishes this but with some users the "X" may mean to close the window. It would be a nice feature to be able to click on the logo and return to the home screen where ever you are in the booking engine.

When sending a confirmation to a booker, the name of the guest does not appear on the confirmation letter but only the reservation number. This does not look professional at all and we receive many complaints by our guests. They feel like they are a number and not a guest.

Allow custom Space Category names to be displayed in booking engine.

Similar to Rates & Products create a External Space Category field in which we can set an external customer centric name.

In case you use for example more F&B splits (e.g. breakfast), the product report is hard to use. You need to choose from products all relevant breakfast types and afterwards count them manually together. If you could filter based on product category (product category Breakfast under which e.g. breakfast complimentary, small € breakfast, big €€ breakfast would be gathered) you would have all visible on one sight.

In France, it is now mandatory to give the postal code of the guest when you want to close the bill. So it would be very convenient to make it mandatory when the customer makes the reservation. Or to leave us the choice to add it as a mandatory information or not.

In the before start email the closing is not customizable. At the moment the closing is "Kind regards", which is pretty formal and not suitable for many brands. Therefore the introduction of an customizable footer would be great.

If you have set certain restrictions (MLOS / CTA / CTD / ...) in Mews, it would be nice if the guest can see them in the Distributor. Right now the guest only gets a feedback of no availabilities, which is incorrect in most of the times.
If the guest could see active restrictions in the calender it would result in not loosing business by showing no availabilty.

Hello,

may I ask you to consider adding new feature in to financial analytics to see company names instead of guests name?

Thank you very much!

Having date picker, category, room select, checkout and confirmation on all separate URLs instead of sitting on the one url the whole time would be much easier to manage with tracking and it we could re-direct to our own custom confirmation page.

Putting promo code on the date picker is not a usual user journey and they will be confused. Having it on the checkout page is much more normal and better for UX.

If we are able to customise fields like "category" hotels can call it room, we can call it apartments etc. Just much less confusing than category for the user.