before start also to use HTML template
The before start e-mail is in plain text, can it be made possible to use HTML
Valérie Van den Eeckhout commented
There should be the possibility to enter customized pre & post arrival templates.
Ronald McKay commented
All emails should be fully customisable to better fit the brand image. Equally the companies that choose to use CRM's should be able to have the online check-in and check-out provided to the CRM so the entire journey is seamless and not handled by two companies.