QR code shouldn't be attached to confirmation email
Currently the QR code is automatically attached to confirmation email and cannot be removed. It's confusing for our guests as they don't know why we have this attachment on their confirmation email.
An hotel can prefer to communicate about their online check-in than checking in on a Kiosk. I would prefer if you could hotel choose.
You can now disable the QR code from all guest-facing emails through the Settings.
To do so, please navigate to Settings > Services > Stay > Options and make sure that you don’t have “Enable QR code in emails” option selected.
If the option is disabled, placeholder in the body email is ignored and won’t be shown in the email body, neither the QR code attachment.
Have a great day,
Would love to be able to disable this QR code because it is confusing for our guests as we don't use it and it doesn't lead anywhere. Thanks
Amanda Hansen commented
Yes please make the QR code optional for all emails. We do not use the Kiosk or QR codes and it is confusing to our guests. They do not understand that it is a software issue and not a Hotel issue and reflects poorly on us.
Robbert Van Rijsbergen commented
Marion Hawkins commented
YES!!! We do not use the QR code. There needs to be an option to disable from all emails. Thanks.
Laurent Lacourt commented
When we sent the online checkin email to our guests, a QR code get inserted automatically into it whereas we don't use any QR code system. It confuses a lot our client so if the email is not customizable, this QR code needs to be removed by default.