Disable Messaging
Please make the Messages/chatfunction optional or opt-out.
We don't want to use this tool to communicate since we now have to keep an eye on yet another system. Next to our socials, Whatsapp, mail, phone etc. etc.
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Andrew Hewitt commented
This feature really needs to be optional, especially now you have released SMS, yet another line to monitor
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Leila Bedoian commented
Please make this feature optional - as a small property with minimal staff, I will mostly likely miss these messages due to too many forms of communication - thanks!
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info commented
Dear Mews Support team, please indeed make the messaging tool optional since we recently have missed out on some guest communications and especially in main season we want to stick to our regular communication possibilities (mail/phone) which works most optimal for us. Thanks a lot in advance for your response!
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Justine Pyott commented
Give the option to deactivate the chat function.
Most guests email us and communication through MEWS chat and email is confusing. -
Benoit Thewys commented
I believe we all agree that something must be done for this communication system. Nobody sees or answer it. You could at least send an email to the reception in order the know about the new message and answer it.
Another option would be to sign with a direct messaging channel manager. Maybe this is what you want us to do?
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Rutger Leeuwenkuijl commented
Please make it optional.
So I, as a user and partner, can decide to use it or not. From a PMS point of view I can imagine it is tempting to make it rich with all kind of features, so also Messaging. But from a user perspective, and a small entrepreneur, it also should be manageable. And is this case be able to decide to open/close a communication channel. Thank you, -
Amanda Hansen commented
I agree for an option to opt out. We are looking to add a more robust SMS feature via the Marketplace and were told that there is no way to turn off or have the Mews generated chats pushed to our purchased SMS platform. This provides too many channels and confusion for both guests and staff.
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Luigi Orsini commented
Or make possible to combine all communications with guest from all different media (incl. history) from within the guest profile.