Omnichannel communication in Mews
Guest can use the channel of his choice to start communication with the property. (Email, Mews chat, OTA chat, WhatsApp, Messenger). The property receives and replies to all messages in one place - in Mews. The room for error is minimized as all conversation happens at 1 place. Answering is also faster.
This would be great to centralize all messaging.
kimberly rooijakkers commented
Would be great if the hotel can initiate the communication, rather than only the guest