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← Mews Guest Journey

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Mews Guest Journey: Guest portal

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Omnichannel communication in Mews

Guest can use the channel of his choice to start communication with the property. (Email, Mews chat, OTA chat, WhatsApp, Messenger). The property receives and replies to all messages in one place - in Mews. The room for error is minimized as all conversation happens at 1 place. Answering is also faster.

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AdminAneta (Admin, Mews Systems) shared this idea  ·  Apr 30, 2020  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
idea to upvote  ·  May 3, 2020
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  • Linda Ohlson commented  ·  June 30, 2020 11:28 AM  ·  Flag as inappropriate  ·  Edit…  ·  Delete…

    This would be great to centralize all messaging.

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  • kimberly rooijakkers commented  ·  April 30, 2020 3:13 PM  ·  Flag as inappropriate  ·  Edit…  ·  Delete…

    Would be great if the hotel can initiate the communication, rather than only the guest

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