Omnichannel communication in Mews
Guest can use the channel of his choice to start communication with the property. (Email, Mews chat, OTA chat, WhatsApp, Messenger). The property receives and replies to all messages in one place - in Mews. The room for error is minimized as all conversation happens at 1 place. Answering is also faster.
Yes please! and also the possibility to initiate a chat with a guest from the hotel, not only able to reply
David de Leeuw commented
At this time we communicate with our guests with 1 Whatsapp device. So this option would be perfect for us.
Linda Ohlson commented
This would be great to centralize all messaging.
kimberly rooijakkers commented
Would be great if the hotel can initiate the communication, rather than only the guest