Customizable Online Check-in requirements
As many guests utilize online check-in before arrival, it is currently designed to ask for only legally required details as part of the form. Many properties, however, would prefer to collect specific pieces of data that may not be included as part of that legal obligation. For this reason, implementing optional or customizable fields for online check-in would help properties to prioritize the data that is valuable to them.
We want to collect information if the stay was business or leisure.
Matthias Genetzke commented
Can the online check-in form include a mandatory email field (for the person that made the booking)?
This would help us update the guests profile with their actual email, instead of a generic one, in case of OTA bookings (such as booking.com etc)
Bob W. commented
That would work great for us as well - especially if the online check in arrival/departure times would automatically also update on the timeline accordingly. :)
Bibi Post commented
Ask the quest for arrival time in either the booking process or in the check in feature. It would really help with scheduling our front office hours.
Jakub Šalmík commented
Estimated time arrival will be nice for guest and property too because they could now when they will be more bussy. Guests could easily choose ETA in online check-in process (or booking process too). The property will have information when a guest arrives in the hotel. This could be integrated within Commander as well - like a statistic, list of guest sorted by time etc.
Mews Product Team commented
As guests complete their personal details during online check-in, this is a great time to ask if they might have any special requests or preferences. With an additional field, guests could then add any important information, which would then be automatically added to their guest profile so that property staff can prepare accordingly before they arrive.