Mews Guest Journey

Mews Guest Journey

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  1. Please have a look at this issue with the online check-in.
    In short, we need the following to be activated when the guest proceeds with the online check-in option:
    1. Identify if the room is ready prior to proceeding with the online check-in, if the room is not ready; then the guest won’t be able to check-in.
    2. Guest information updated.
    3. Get guest credit card information.
    4. Charge the guest's credit card upon online check-in for the full stay/addons extras despite of the cancellation policy of the room rate.
    5. Identify if the room is ready prior to proceeding…

    1 vote

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.

    Thank you for sharing your suggestions.

  2. Be in CCI or CC of confirmation email

    3 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
    unlikely  ·  Aneta responded

    Hi Mewsers!
    Thank you for your input. Can you please elaborate a bit more on what are you trying to solve with this feature suggestion?

    If you need to monitor which emails we sent to your guests from Mews, you can see it in Queue > Mails.

    The reason why we don’t allow properties to access the content of emails is that emails contain unique links to the Guests Navigator where guest manages his or her reservation/profile/payment cards/ etc.

    I am looking forward to hear about your needs and then we can brainstorm about a possible solution.

    Have a great day,
    Aneta

  3. When a guest receives one of the automatic messages like the online check-in (which are not possible to change), than MEWS uses the familiar way "je" instead of the polite way "u" and "uw". So this messages would need to be changed as guests experience this as a rude way of addressing them.

    5 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
    unlikely  ·  Aneta responded

    We have conducted the testing with small amount of Dutch-speaking users and no one found it offending or impolite. Thus we don’t plan to change the default text. But we will have a look whether we can enable customization of email text, so you can adapt it to your tone of voice.

    We will inform about these changes through our release notes.

    Have a great day,
    Aneta

  4. ability to find a guest profile when looking for their second last name

    5 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.
    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
    Thank you for sharing your suggestions.

  5. The ability to settle the bill during online check in, especially if the customer purchased additional products

    1 vote

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  6. Hi, could there be an option to get a notification (on email) once you receive a message from the guest via Navigator? This would be very helpful.

    7 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
    unlikely  ·  Aneta responded

    Hi Mewsers!
    Thank you for your idea.
    We’ve not been thinking about this as we believe it’s better to keep the communication at place where the reservation management happens.

    What are the problems you’re trying to solve with this?

    We are aware that some properties would like to keep all their communication at one place. If this is your case, this idea might sound interesting to you: https://feedback.mews.com/forums/918736-navigator-guest-portal/suggestions/40305907-omnichannel-communication-in-mews

    Have a great day,
    Aneta

  7. If the reservation is for 10 people, once they enter the passport information af all the adults, they can create 10 keys for the apartment. We would like you to introduce an option in Mews where the hotel manager could limit the number of keys that the client can cut at the kiosk.

    5 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  8. 5 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  9. The messaging feature helps connect guests directly to the staff currently available at your property. Additional features to this messaging system could help improve communications by integrating platforms and making it easier than ever for your guests to access and use.

    15 votes

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    1 comment  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  10. 2 votes

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.
    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
    Thank you for sharing your suggestions.

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