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  1. The calendar in the kiosk for the expiration date, birthdate, etc. is very illogical. It would be better if guests are able to write the date themselves, or make it a 3-part process (think apple) with the year date, and month separate.
    The process to click the year first (tiny module top right) and then find the month and then the date is very confusing and unintuitive.

    6 votes

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    1 comment  ·  Kiosk  ·  Admin →
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    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Users are now able to type dates into relevant fields on the Kiosk. Thank you again for sharing your idea!

  2. When guests add a product during online check-in a task is created, we would like to be able to select whether the task creates or not and have the option to disable this automatic task from creating.

    8 votes

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    released  ·  Paul Azzopardi responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en. Thank you again for sharing your idea!

  3. Show availability of rooms in the booking engine only if they are available in consecutive days to prevent guest from having to switch rooms. There should be a setting that would enable this functionality for properties that do not want to disappoint guest upon arrival.

    2 votes

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    released  ·  Jan Pulkrábek responded

    Hello from Mews,


    This feature is already in place in the booking engine.

    If guest selects dates, we only show room categories which are available for him in this time.


    If you have any further questions, feel free to reach me directly.


    Regards,


    Jan Pulkrabek

    Product Manager

  4. For Hotels/Hostels without reception it is necessary that the guest can check out at the kiosk - and pay the bill right there. The kiosk has an integrated Mews terminal, so the look and feel is exactly as it is at the online check out - just with the payment at the kiosk.

    3 votes

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    0 comments  ·  Kiosk  ·  Admin →
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    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. When completing their check-out, guests with outstanding balances can now pay their bills directly via a Mews terminal connected to the Kiosk. Thank you again for sharing your idea!

  5. Online check-out emails are currently sent at 5pm day before arrival. For properties with high focus on a relaxed luxury experience this has caused negative guest reactions. Ex a guests checks-in at 4.30pm, for a 1 night getaway and on their way to the spa 30min later they get a an email prompting online check-out. Whilst it may seem efficient it might not be a relaxing guest experience. In addition, properties with a high capture rate for dinner would not want to push their guest to take actions before dinner charges has been added to the bill. The ability to…

    11 votes

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    released  ·  Jan Pulkrábek responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!

  6. Hi - Self Check in has a maximum amount of times that it is possible to use ?! As it seems. Quote 100 has been reached for a regular guest of ours and he can not use the service anymore. The service self check in not usable anymore for that particular guest staying as often as he does. Is this correct ?

    1 vote

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    0 comments  ·  Kiosk  ·  Admin →
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    released  ·  Paul Azzopardi responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released.


    Thank you again for sharing your idea!

  7. 99% of guests in the US and Canada do not travel with their passport. Therefore Mews ID scanner doesn't work in this region. Properties are looking for ways to automate their check-in and checking ID/Driver's License is absolutely crucial.

    Scanning IDs and DLs is a needed feature in North America.

    Properties should also be able to make this a mandatory step if a guest wants to check in on a kiosk.

    32 votes

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    0 comments  ·  Kiosk  ·  Admin →
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  8. Be able to create custom URLs which can be used on our website, email marketing or when communicating with our guests where we can pre-select certain fields such as their preferred dates, room type, package, number of adults and children etc

    2 votes

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  9. Under Internals there is currently only one Classification to select and that is 'Loyalty program'.

    This is too generic, and doesn't indicate which program the member belongs to (Accor has three distinct loyalty programs) as well as which membership tier or level the guest is currently at (are they entry-level or a mega VIP platinum or diamond member)?

    I would like to recommend that on the Profile screen that Files and Merge be moved down and a dedicated section for Loyalty be added, that can be fully customisable to the hotel's needs. This way we can have all programs and…

    9 votes

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    released  ·  0 comments  ·  Guest portal  ·  Admin →
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  10. As the 'Mail Templates' section is already limited, a lot of HTML and other code is needed for the formatting of emails. Please give us the option within the Mail Templates section to send a test email to a custom email address.

    117 votes

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    released  ·  Jan Pulkrábek responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en. Thank you again for sharing your idea!


    Now you can actually see all the preview of emails within the customization of emails.

  11. As it seems, the QR code is only readable from Ipones (IOS) and not readable on Androids at the moment. Since Android still has a huge marketshare, this would be a big improvement for guests and hosts.

    3 votes

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    0 comments  ·  Kiosk  ·  Admin →
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    Hello from the Mews product team.

    We have marked this request as ‘released’ as the Mews Kiosk can read QR codes from Android devices.

    Thank you again for sharing your feedback with us!

  12. The software in Mews that reads ID data works much better than the one that does the same work in the kiosk app. In the kiosk app you have to enter some of the data manually, which is not necessary when scanning ID in Mews. The only problem with scanning the ID in Mews is that the system cannot find the camera it needs right away.

    5 votes

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    0 comments  ·  Kiosk  ·  Admin →
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  13. Online check-out rules to be changed to allow higher adoption rates:

    • Allow hotels to set time for 'online check-out invitation' email

    Currently online check-out is sent at 17h00 on the day before check-out. Guests arriving after 17h00 (majority in many corporate destinations) and only staying 1 night don't receive the email invite due to this fixed time

    • Allow guest profiles with "company" attached to their profile to check-out online. Currently not possible according to your team due to strict taxation rules? I don't see why this should be a problem. And it's specifically "corporate guests" who want to avoid lines…
    3 votes

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    released  ·  Jan Pulkrábek responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!

  14. Currently the QR code is automatically attached to confirmation email and cannot be removed. It's confusing for our guests as they don't know why we have this attachment on their confirmation email.
    An hotel can prefer to communicate about their online check-in than checking in on a Kiosk. I would prefer if you could hotel choose.

    42 votes

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    released  ·  Aneta responded

    Hi Mewsers!
    You can now disable the QR code from all guest-facing emails through the Settings.

    To do so, please navigate to Settings > Services > Stay > Options and make sure that you don’t have “Enable QR code in emails” option selected.

    If the option is disabled, placeholder in the body email is ignored and won’t be shown in the email body, neither the QR code attachment.

    Have a great day,
    Aneta

  15. Adding date of birth by a guest is not very intuitive at the moment. Almost every guest is taking quite some time to figure it out. So request to make this filling in more logical and intuitive.

    1 vote

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    0 comments  ·  Kiosk  ·  Admin →
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    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Users are now able to type dates into relevant fields on the Kiosk. Thank you again for sharing your idea!

  16. When checking in via Operator email for Children should be allowed to be skipped.

    70 votes

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    0 comments  ·  Kiosk  ·  Admin →
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    Hello from the Mews product team and thank you for your suggestion! We can confirm that email is an optional field in Kiosk (formerly Operator) as well as during the Online Check-in. So guests are able to skip entering the email for any children in their group.

  17. Final price in Mews booking engine does not provide enough transparency to guest of what does it consist from. That leads to several problems:

    1. guests complain about additional charges when products are added by product rule on the background
    2. in multi-tax environments, the final price is sometimes inflated by taxes and fees which are added by product rules. Guest is not aware that price already include that which makes properties to look more expensive than competition
    3. In single-tax environments, city taxes are posted as products. In order to stay competitive, property doesn't include them in price. Guests are later complaining…
    64 votes

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    released  ·  3 comments  ·  Booking Engine  ·  Admin →
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  18. Currently customer added email can be disabled only in GA, for all guest. If a property is using a third party integration for guest journey (for certain guests), it would create duplicate emails and guest will receive too many mails.
    Would it be feasible to decide for each reservation if customer added email should be sent?

    3 votes

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  19. The ability to chose at what time the emails are sent.
    e.g. online check out invitation

    21 votes

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    released  ·  Jan Pulkrábek responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!

  20. At the moment, when the Guest is making the online check-in, the email address from the OTA (not the real email address) is already populated. THe guest should be obliged to introduce his real email address.

    199 votes

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    released  ·  Aneta responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes – https://www.mews.li/app/release-notes.

    We have released the 1st version and we plan to automate it further and make the collection of real emails even more convenient for you.

    Thank you again for sharing your idea! 
    Have a great day,
    Aneta

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