Mews Guest Journey

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  1. Online check-out emails are currently sent at 5pm day before arrival. For properties with high focus on a relaxed luxury experience this has caused negative guest reactions. Ex a guests checks-in at 4.30pm, for a 1 night getaway and on their way to the spa 30min later they get a an email prompting online check-out. Whilst it may seem efficient it might not be a relaxing guest experience. In addition, properties with a high capture rate for dinner would not want to push their guest to take actions before dinner charges has been added to the bill. The ability to…

    11 votes

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    3 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!

  2. Online check-out rules to be changed to allow higher adoption rates:

    • Allow hotels to set time for 'online check-out invitation' email

    Currently online check-out is sent at 17h00 on the day before check-out. Guests arriving after 17h00 (majority in many corporate destinations) and only staying 1 night don't receive the email invite due to this fixed time

    • Allow guest profiles with "company" attached to their profile to check-out online. Currently not possible according to your team due to strict taxation rules? I don't see why this should be a problem. And it's specifically "corporate guests" who want to avoid lines…
    3 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!

  3. Be able to create custom URLs which can be used on our website, email marketing or when communicating with our guests where we can pre-select certain fields such as their preferred dates, room type, package, number of adults and children etc

    1 vote

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Currently the QR code is automatically attached to confirmation email and cannot be removed. It's confusing for our guests as they don't know why we have this attachment on their confirmation email.
    An hotel can prefer to communicate about their online check-in than checking in on a Kiosk. I would prefer if you could hotel choose.

    42 votes

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    5 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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    released  ·  Aneta responded

    Hi Mewsers!
    You can now disable the QR code from all guest-facing emails through the Settings.

    To do so, please navigate to Settings > Services > Stay > Options and make sure that you don’t have “Enable QR code in emails” option selected.

    If the option is disabled, placeholder in the body email is ignored and won’t be shown in the email body, neither the QR code attachment.

    Have a great day,
    Aneta

  5. As it seems, the QR code is only readable from Ipones (IOS) and not readable on Androids at the moment. Since Android still has a huge marketshare, this would be a big improvement for guests and hosts.

    2 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team.

    We have marked this request as ‘released’ as the Mews Kiosk can read QR codes from Android devices.

    Thank you again for sharing your feedback with us!

  6. Final price in Mews booking engine does not provide enough transparency to guest of what does it consist from. That leads to several problems:

    1. guests complain about additional charges when products are added by product rule on the background
    2. in multi-tax environments, the final price is sometimes inflated by taxes and fees which are added by product rules. Guest is not aware that price already include that which makes properties to look more expensive than competition
    3. In single-tax environments, city taxes are posted as products. In order to stay competitive, property doesn't include them in price. Guests are later complaining…
    64 votes

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    released  ·  3 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Currently customer added email can be disabled only in GA, for all guest. If a property is using a third party integration for guest journey (for certain guests), it would create duplicate emails and guest will receive too many mails.
    Would it be feasible to decide for each reservation if customer added email should be sent?

    3 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

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  8. The ability to chose at what time the emails are sent.
    e.g. online check out invitation

    20 votes

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    4 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!

  9. At the moment, when the Guest is making the online check-in, the email address from the OTA (not the real email address) is already populated. THe guest should be obliged to introduce his real email address.

    192 votes

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    7 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

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    released  ·  Aneta responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes – https://www.mews.li/app/release-notes.

    We have released the 1st version and we plan to automate it further and make the collection of real emails even more convenient for you.

    Thank you again for sharing your idea! 
    Have a great day,
    Aneta

  10. It would be very helpful if there would be a feature where the guests get a reminder on the day of their departure or the evening before with all extras or other services that still have to be paid. Then a button could be created on which the guests click and enter their payment information and thus pay all outstanding amounts and this would then have to be imported directly into the PMS via a two-way interface.

    1 vote

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

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  11. For online booking the clients should have more options how to pay. For example they can choose bank transfer or paypal.

    27 votes

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    released  ·  2 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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  12. For Non Refundable Bookings or bookings with a payment at confirmation, refuse bookings for which payment has failed.

    Currently, bookings are accepted with failed payments and only a settlement task in created. This leads to excess admin for bookings that provide no income.

    56 votes

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    3 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!

  13. the property "The Olive boutique and spa" was thinking about uploading a video/GIF in the booking engine to show the customers more about the space. I found it interesting as we are striving to increase the Mews Booking Engine and therefore, the merchant usage.

    1 vote

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!

  14. On Google's paid networks: Search, Display and YouTube and I want to track conversions (e.g., which ads convert into confirmed bookings).

    A better approach to tags is allowing placement of Google Ads' conversion tracking code directly into Mews: 1) Booking confirmation page, and 2) Newsletter sign-up confirmation page.

    Beyond sales, tracking conversions for newsletter sign up is necessary too. For example, I can predict how much it will cost me to generate X amount of newsletter sign-ups with enough historical data. If my historical average is $3 per newsletter sign-up over 12 months, I know it will cost me about $1,000 to…

    1 vote

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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    released  ·  Aneta responded

    Hello from the Mews product team,

    Thank you for your suggestion, Google Ads conversion tracking can be enabled through Google Tag Manager.

    You can install conversion tracking tag by following this guide: https://support.google.com/google-ads/answer/6095821?hl=en
    (“Option 2: Use Google Tag Manager” section)

    Read how to enable Google Tag manager for your Mews booking engine: https://mews-systems.gitbook.io/distributor-guide/distributor-widget/integrations

    I hope that helps.
    Have a great day,
    Aneta

  15. create option to make nationality and telephone number mandatory fields on Distributor

    25 votes

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    2 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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    released  ·  Jakub Brabec responded

    Hello,

    phone number can be now set as mandatory – you can do it in Distributor settings. How to open your distributor settings Is described in our help guide https://help.mews.com/hc/en-us/articles/360002246997%22.

    Speaking about nationality – what kind of problem are you trying to solve? Why do you need nationality mandatory?

    It is currently mandatory in Online check-in which is available for all of your guests.

    Jakub

  16. It would be great to have a picture of the hotel as background in the Booking Engine instead of grey or white.

    2 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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  17. Going paperless is not achievable at the moment as it is not possbile to sign the registration form digitally other than the use of the operator.

    170 votes

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    21 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

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    released  ·  Aneta responded

    Hi Mewsers!
    Guests can now sign digital registration cards in Navigator before arriving!

    Now, when guests check in online, they’ll provide all of their legally required info and their signature to create a digital registration card.

    We’ll store the signed card on the customer profile in Mews in Files section. https://help.mews.com/hc/en-us/articles/360010283757

    For more information check the release note at https://releases.mewssystems.com/.
    Have a great day,
    Aneta

  18. In the USA, it is common to have a separate cleaning fee that is billed on top of the rate. Rather than have this blended into the nightly rate, which inflates the rate when a booker is doing comps, we propose that in the latter stages of the booking process fees are itemized along with the taxes.

    With that, the message displayed next to the rate that says "excluding taxes and fees" will then make sense. Right now, it is inaccurate since we're blending cleaning fees into the rate and can only make it known that the fee exists via…

    1 vote

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  19. On the body of the email the guest receives, it would be good to change the signature line in the email. We would like to change “The Mews Team” to “AutoCamp Russian River”. Our guests don't know who "The Mews Team" is and it should default to the property name.

    2 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

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    released  ·  Aneta responded

    Hi Robert,
    thanks for your input. That makes sense! We put the property name to the signature. It should appear in production in the upcoming days.

    Have a great day,
    Aneta

  20. It is not mandatory for many countries to have guests fill out "Identity documents". This is also the case for our hotel in Norway.

    Plus we want to make it as easy and fast as possible for our guests to complete the online check-in.

    Would therefore appreciate if it could be optional to fill out "Identity document" in the online check-in.

    5 votes

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