Mews Guest Journey

Mews Guest Journey

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  1. At the moment, when the Guest is making the online check-in, the email address from the OTA (not the real email address) is already populated. THe guest should be obliged to introduce his real email address.

    187 votes

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    7 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

    Hey Mewsers, Good News! We are working on your feature request and the will soon request guests with OTA masked email to provide their during the online check-in in guest portal. 
     
    Remember, keep up to date with our releases by checking out our release notes – https://www.mews.li/app/release-notes and come and visit our monthly webinars! 

    Have a great day,
    Aneta

  2. To follow LQA standards, it is required to show the summery of reservation with following information:

    • arrival and departure dates
    • amount of nights
    • rates
    • category of the room
    15 votes

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    in progress  ·  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  3. Our property deals with people who smoke inside the hotel rooms. It doesn't matter that they don't smell cigarettes inside of the room, nor that there is no ashtray.

    We used to require agreement with non-smoking policy on registration cards, however when the guest does check-in via Operator, it is not possible.

    We wish to have a special screen, where the guest has to agree that there is a penalty in case of smoking inside of the room.

    13 votes

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    in progress  ·  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  4. Many clients have chosen to enable several payment types as part of their daily operations. For this reason, they would also like to allow guests to pay using the same list of accepted payment methods when booking online via Mews Distributor and also on site at the property.

    40 votes

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    6 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Mewsers!

    We are so pleased to let you know that iDEAL is now available as the first alternative payment method in our booking engine. And we don’t plan to stop here. :-) We are currently discovering other payment options. Stay tuned!

    Do you want to activate iDEAL? Then follow this guide: https://help.mews.com/en/articles/5179046-enable-ideal-as-an-alternative-payment-method.

    Once the above is done, your guests will see iDEAL as a payment method in the booking engine, payment requests & online check-out. You can take advantage of convenient, automated payment processing with a real-time overview and central reconciliation.

    Thank you for sharing your opinion and voting for this idea,

    Your Mews Team

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