Create an option to upsell guests with add-ons, products, services and room upgrades during the guest journey.

Guests should be able to book additional services, products even after they create their booking.

For a better customer journey, it would be very helpful to first choose date AND the number of persons per room, and then display all suitable rooms.

That would make the online booking process f.E. for families much easier. Once Age based Product pricing is released, it would make the booking process of packages for families (f.E. with children Skiticket and adult Skiticket) much easier to be displayed.

So the booking engine would work like this:

Date & number of people -> room category -> Rate & Products -> Overview -> Details

When the visitor of our booking street clicks on a date on which we have no availability, he or she will receive the advice to select another date or to contact our reception (by e-mail or by telephone). Currently it is impossible to change this text.

We notice that our reception is now receiving many calls regarding our availability. In most cases, the caller reacts with disappointment, because providing these contact details incorrectly suggests that a room is still available.

The option to change this text would be greatly appreciated.

For Hotels/Hostels without reception it is necessary that the guest can check out at the kiosk - and pay the bill right there. The kiosk has an integrated Mews terminal, so the look and feel is exactly as it is at the online check out - just with the payment at the kiosk.

99% of guests in the US and Canada do not travel with their passport. Therefore Mews ID scanner doesn't work in this region. Properties are looking for ways to automate their check-in and checking ID/Driver's License is absolutely crucial.

Scanning IDs and DLs is a needed feature in North America.

Properties should also be able to make this a mandatory step if a guest wants to check in on a kiosk.

The software in Mews that reads ID data works much better than the one that does the same work in the kiosk app. In the kiosk app you have to enter some of the data manually, which is not necessary when scanning ID in Mews. The only problem with scanning the ID in Mews is that the system cannot find the camera it needs right away.

Dear support,

Some of our guests don't trust Mews.li. They search by google or directly on mews.li domain and see our hotelier login page which they clearly don't understand.

It would be useful if non hotelier mews.li visitor would have more info about Mews and why they should trust mews.li.

OR 2nd solution:

Mews sends email from mews.com domain. problem solved :)

some guests don't trust the Navigator, if there is a logo in the Navigation its looks more official

Show "This period of stay requires a minimum of X nights" when minimum number of nights is required to book.
Or even better: show all room types that would be available if booking more nights.
INSTEAD of : No availability at all. This idea is basically an extension to: http://feedback.mewssystems.com/forums/918232-commander-pms/suggestions/36660946-show-alternate-availability-in-distributor

Is there a possibility to modify the online check in somehow? We got a feedback from one guest that it would be nice to have a possibility to choose gender neutral as a sex and not only male and female. Or can we get the sex question off somehow? Thanks for the help!

Show products on separate page in booking engine