Mews Guest Journey

Mews Guest Journey

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  1. When we use the space types in combination with the booking engine, the name of the space type is displayed very prominently in the booking proces.
    When you book a house, boat, bicycle or special accommodation instead of a room, the booking engine shows it as e.g. a site.
    We would like to see this at least as an external name that you can change to whatever you want.

    11 votes

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    1 comment  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. It would be great to have a Lost and Found list which can be merched to a customer.

    42 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
    idea to upvote  ·  Aneta responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. The pre-arrival mail was recently released as a new functionality. Which was very handy to inform customers about the COVID measures taken in the hotel. At this moment, you can't style this email template. Only add plain text.
    Please upgrade this functionality so it fits the brand of the hotel and a possiblity to add images and others.

    124 votes

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    idea to upvote  ·  2 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  4. We are expiring very unsatisfied guests who stays with us every week and is 'getting spammed with e-mails' both before and after each of their stay. We need to option to turn the automated e-mails off in the guest profile.

    These e-mails should still be sent to all new guests whereas returning guests seem to get VERY annoyed by receiving the same e-mails weekly in connection with their stays.

    Right now our only option is to completely remove their e-mail address from Mews which creates tons of issues with multiple guest profiles for the same guest, issues with sending confirmations…

    13 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. I think it would be ideal (and something seen in many other kiosks) that a in-house guest could recut his/her key in the kiosk if they have lost it. This would mean that the kiosk have three function 1. Check in 2. Check out 3. recut keys if lost. Thanks

    4 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. As the 'Mail Templates' section is already limited, a lot of HTML and other code is needed for the formatting of emails. Please give us the option within the Mail Templates section to send a test email to a custom email address.

    101 votes

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    idea to upvote  ·  6 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  7. Would be good to be able to reinstate a cancelled booking....

    66 votes

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    idea to upvote  ·  1 comment  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  8. In the "Categories" screen there is always a "Maximum persons" info below the room name.
    For beds this always shows "Maximum persons: 1", which is quite confusing for a lot of guests. - It looks like there is only 1 bed left.
    Could you remove this info? Or is it possible to enable/disable this information by ourselves?

    11 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
    idea to upvote  ·  Aneta responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. It would be helpful, if the guests could fill out their company address directly at check in (registration form) with the mews operator.
    Also the same for the online check in is a company address missing.

    21 votes

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    idea to upvote  ·  2 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  10. Online check-out rules to be changed to allow higher adoption rates:

    • Allow hotels to set time for 'online check-out invitation' email

    Currently online check-out is sent at 17h00 on the day before check-out. Guests arriving after 17h00 (majority in many corporate destinations) and only staying 1 night don't receive the email invite due to this fixed time

    • Allow guest profiles with "company" attached to their profile to check-out online. Currently not possible according to your team due to strict taxation rules? I don't see why this should be a problem. And it's specifically "corporate guests" who want to avoid lines…
    2 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. Would be nice to be able to remind the guests to check-out online via mews mailing. This way, if the guest leaves, we can prompt them to click the link and settle their account instead of calling them to chase payment

    2 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. When checking in via Operator email for Children should be allowed to be skipped.

    63 votes

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    idea to upvote  ·  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  13. It would be easier if we could directly see via the reservation if emails of confirmation, facture sent, ... has been already sent and even if the delivery has failed.

    3 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. Under Internals there is currently only one Classification to select and that is 'Loyalty program'.

    This is too generic, and doesn't indicate which program the member belongs to (Accor has three distinct loyalty programs) as well as which membership tier or level the guest is currently at (are they entry-level or a mega VIP platinum or diamond member)?

    I would like to recommend that on the Profile screen that Files and Merge be moved down and a dedicated section for Loyalty be added, that can be fully customisable to the hotel's needs. This way we can have all programs and…

    3 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. Update Timing Kiosk App: it would be very helpful to have a way of being able to determine the period in which the kiosk app receives its update? Since we have been using the app, it has repeatedly happened that the app receives an update just when guests have arrived and are waiting to be checked in. The update takes time which the guests do not have. So maybe it would be an idea to design it so that we as users of the app can decide when to download the current update - after we have received a message…

    1 vote

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    1 comment  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. When selecting an early check-in or late check-out product, it would be good if the system could change either the arrival time or departure time to make the product selected. This would save time and notify us when the guest is arriving earlier rather that search to see who purchased the early arrival product.

    1 vote

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. Show the guest that their promotional code had worked right when they put it in the booking engine

    The guest enters the promotion code, then the next page, they are choosing a category, but it doesn’t show the promotional rate until the following page.
    If the promotional rate didn’t work, the guest wouldn’t know. When the guest puts in the promotional code - there should be something that indicates, "this worked!"

    1 vote

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. When people fill in the online check-in they reach the last step and are required to fill in their credit card details. In our country (the Netherlands) it's not customary that people own a credit card and are therefore often stuck at this step of the online check-in and don't know what to do next. It would be helpful to put a custom message at this step of the online check-in like "To proceed with the online check-in you're gonna need a creditcard. If you do not want to leave your creditcard details here or you don’t have one: no…

    24 votes

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    idea to upvote  ·  1 comment  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  19. Possibility to show on the booking engine ONLY the rooms available to book once a date has been selected and not show the one already booked and not available anymore.
    From a sales point of view, we would rather show the rooms we sell and not the one we already have sold.
    If a visitor on our website wish to book a specific room type, which in this case is not available anymore, he will most likely book somewhere else. It does not add any value to our property to show the guest what is already fully booked.

    1 vote

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. Ability to add mandatory fields in Mews Booking Engine and transfer this data into the reservation information in form of notes or tasks automatically. Example, what is mandatory now is last name, email and if selected telephone number. We would like to have the ability to have specific preferences to better enhance the guest stay such as high floor, quiet location, near elevator, ADA. Also include the ability to have the guest select an estimated arrival time, example 8pm. This will improve housekeeping productivity. Additionally, have the ability to include if this is a Business, Leisure or Group stay. If…

    1 vote

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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