When people fill in the online check-in they reach the last step and are required to fill in their credit card details. In our country (the Netherlands) it's not customary that people own a credit card and are therefore often stuck at this step of the online check-in and don't know what to do next. It would be helpful to put a custom message at this step of the online check-in like "To proceed with the online check-in you're gonna need a creditcard. If you do not want to leave your creditcard details here or you don’t have one: no worries, you can just leave the check- in process. The data you already filled out was successfully saved.

Currently a guest can only search for dates; checkin and checkout. Some guest have a strong preference for a particular apartment type and they want to know on which dates this apartment type is available. Currently this is not possible. Guest can only try a million times by entering dates and hope it is bookable. The solution can be calendar view or at least provide info on which dates there is the first availability. Apartment 'Superior' is available on July 25'th for 4 nights. With a calendar view (see AirBnb example) it is easy to see the free available spots. Easier for guest and they do not have to call to get the information. Easier for hoteliers and occupancy will go up; the free spots (1 - 2 nights) will also be booked.

Guest are currently required to insert payment card during online check-in. This sometimes causes problems with double-charges in case the guest's reservation is prepaid by agency and staff latter on accidentally charges the guest card for stay. It also raises questions and mistrust of guests for online check-in and prevents them from finishing it.

Another case:

If "mandatory credit card" rules could be based on ratecode or rate category.
When we have a guest that is staying complimentary/using a gift voucher or company is paying, that guest is currently still required to enter their creditcard details as part of the online check in through Navigator. And since we do not have integrated POS there is no justification of additional charges to be settled to the guest's creditcard. Therefore it would be suitable to have logic rules that could define which type of stays we do require credit card for and which we don't

When a new guest file is created, the following mail is automatically sent to the guest. From my point of view there are the following possibilities for improvement:
- The mail should be written more individually (ex. salutation and other text). It would be helpful if there is a separate template for this.
- If the Pre-Arrival Mailing is activated, then the guest gets several mails. It would therefore be helpful if the reference to the new guest index is inserted in the pre-arrival mail.

Below is the current text, which is always sent automatically to the guest when a new file is created.

Make the most of your stay.

At Hotel Alexander Zurich, we're dedicated to your leisure. We know
that there's nothing worse than filling out paperwork when you'd rather
be relaxing, so we're here to make sure you start your stay out right.

Add your personal info, let us know who's sleeping where, and fill in
travel document details now, so you won't have to when you arrive.

Add my info

Take control of your data.

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Don't worry, though-you're in control of all the information you share
with us.

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