Mews Guest Journey

Mews Guest Journey

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  1. Show "This period of stay requires a minimum of X nights" when minimum number of nights is required to book.
    Or even better: show all room types that would be available if booking more nights.
    INSTEAD of : No availability at all. This idea is basically an extension to: http://feedback.mewssystems.com/forums/918232-commander-pms/suggestions/36660946-show-alternate-availability-in-distributor

    167 votes

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    34 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello. We are starting to work on better visualization of restrictions in Booking engine. We do not have estimated delivery yet, but we believe first small increments to release in April or earlier.


    Your guest team.

  2. Create an option to upsell guests with add-ons, products, services and room upgrades during the guest journey.

    Guests should be able to book additional services, products even after they create their booking.

    127 votes

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    on the roadmap  ·  7 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Is there a possibility to modify the online check in somehow? We got a feedback from one guest that it would be nice to have a possibility to choose gender neutral as a sex and not only male and female. Or can we get the sex question off somehow? Thanks for the help!

    110 votes

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    on the roadmap  ·  15 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

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  4. some guests don't trust the Navigator, if there is a logo in the Navigation its looks more official

    81 votes

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    3 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

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  5. 99% of guests in the US and Canada do not travel with their passport. Therefore Mews ID scanner doesn't work in this region. Properties are looking for ways to automate their check-in and checking ID/Driver's License is absolutely crucial.

    Scanning IDs and DLs is a needed feature in North America.

    Properties should also be able to make this a mandatory step if a guest wants to check in on a kiosk.

    30 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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    Hey Mewsers, Good News! We started working on your feature request. We are investigating solutions that enable US, Canadian and other IDs to be scanned through the Kiosk. Please look for further updates in the coming months as this is a technically complex request.
  6. 30 votes

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    3 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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    Hey Mewsers, Good News! We started working on your feature request. We are investigating solutions that enable driver's licences to be scanned through the Kiosk. Please look for further updates in the coming months as this is a technically complex request.
  7. 10 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Show products on separate page in booking engine

    10 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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  9. We use resort fees at our property and have product rules in place so they are automatically attached to rate groups however this is never displayed on the distributor. It only appears once the reservation has been booked and can seem to some guests as a 'surprise fee' if they do not read the fine print.

    Would be best to have a resort fee option built or be able to include products on distributor without them being displayed as an addition to nightly rate but within the 'Fees and Taxes' section.

    The option to include price in offer does not…

    8 votes

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    0 comments  ·  Distributor API  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Dear support,

    Some of our guests don't trust Mews.li. They search by google or directly on mews.li domain and see our hotelier login page which they clearly don't understand.

    It would be useful if non hotelier mews.li visitor would have more info about Mews and why they should trust mews.li.

    OR 2nd solution:

    Mews sends email from mews.com domain. problem solved :)

    7 votes

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    on the roadmap  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  11. The software in Mews that reads ID data works much better than the one that does the same work in the kiosk app. In the kiosk app you have to enter some of the data manually, which is not necessary when scanning ID in Mews. The only problem with scanning the ID in Mews is that the system cannot find the camera it needs right away.

    5 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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    Hey Mewsers, Good News! We started working on your feature request to improve the success rate of document scanning through Kiosk. It is a little complex to resolve, so please keep an eye out for further updates as it progresses.
  12. When the visitor of our booking street clicks on a date on which we have no availability, he or she will receive the advice to select another date or to contact our reception (by e-mail or by telephone). Currently it is impossible to change this text.

    We notice that our reception is now receiving many calls regarding our availability. In most cases, the caller reacts with disappointment, because providing these contact details incorrectly suggests that a room is still available.

    The option to change this text would be greatly appreciated.

    2 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,


    we are currently changing the way how we will show no avaliability and we will put this change into it as well, so we are minimizing the impact on the property.


    Thanks a lot for good input.


    Jan from B2C Team

  13. For Hotels/Hostels without reception it is necessary that the guest can check out at the kiosk - and pay the bill right there. The kiosk has an integrated Mews terminal, so the look and feel is exactly as it is at the online check out - just with the payment at the kiosk.

    1 vote

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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  14. For a better customer journey, it would be very helpful to first choose date AND the number of persons per room, and then display all suitable rooms.

    That would make the online booking process f.E. for families much easier. Once Age based Product pricing is released, it would make the booking process of packages for families (f.E. with children Skiticket and adult Skiticket) much easier to be displayed.

    So the booking engine would work like this:

    Date & number of people -> room category -> Rate & Products -> Overview -> Details

    1 vote

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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