Mews Guest Journey

Mews Guest Journey

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  1. We would like to reply with automatic messages to direct guest messages, to make sure our guests are not waiting for an answer too long. This would come in handy during the weekends, when no one is in the office.

    Another option would be to have the option to shut down the chat function completely or to be notified by an email.

    26 votes

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    1 comment  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  2. We are expiring very unsatisfied guests who stays with us every week and is 'getting spammed with e-mails' both before and after each of their stay. We need to option to turn the automated e-mails off in the guest profile.

    These e-mails should still be sent to all new guests whereas returning guests seem to get VERY annoyed by receiving the same e-mails weekly in connection with their stays.

    Right now our only option is to completely remove their e-mail address from Mews which creates tons of issues with multiple guest profiles for the same guest, issues with sending confirmations…

    25 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. At the moment the e-mails that are sent from the system are one size fits all. However, the tone of voice and info in e-mails towards guest differs per segment. It would be nice to set up different templates per segment.

    23 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
  4. A solution to display room respecting "ADA" (American with Disabilitites Act") nicely on Booking Engine. Currently, you need to create a new room space for each ADA room. It complicates greatly the usability as user see many room type on Booking Engine. You can see a solution on freehandhotels.com booking engine with a tick box "Accessible"

    23 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
  5. 23 votes

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    2 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out the release note - https://releases.mews.com/en/mews-kiosk-is-now-available-for-ios. Thank you again for sharing your idea!

  6. When we use the space types in combination with the booking engine, the name of the space type is displayed very prominently in the booking proces.
    When you book a house, boat, bicycle or special accommodation instead of a room, the booking engine shows it as e.g. a site.
    We would like to see this at least as an external name that you can change to whatever you want.

    22 votes

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    3 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. Booking engine: ability to hide or customise products for certain rates booked, e.g. if package/promotional rate includes free breakfast, full price breakfast product should no longer be available to choose (user journey)

    22 votes

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    idea to upvote  ·  3 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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  8. 22 votes

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    1 comment  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    the product images have been released recently.

    You can now add pictures of your products in Distributor—start uploading so your guests can see exactly what you’ve got to offer :-)

    Best regards,

    Martin Kucera
    Product Manager, Distributor

  9. Ability to add mandatory fields in Mews Booking Engine and transfer this data into the reservation information in form of notes or tasks automatically. Example, what is mandatory now is last name, email and if selected telephone number. We would like to have the ability to have specific preferences to better enhance the guest stay such as high floor, quiet location, near elevator, ADA. Also include the ability to have the guest select an estimated arrival time, example 8pm. This will improve housekeeping productivity. Additionally, have the ability to include if this is a Business, Leisure or Group stay. If…

    21 votes

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    2 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. The ability to chose at what time the emails are sent.
    e.g. online check out invitation

    21 votes

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    4 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!

  11. 21 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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    idea to upvote  ·  Aneta responded

    Hello from the Mews product team. We have updated your request from “In progress” state as we currently do not work on this feature. The idea can still be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. As french grammar is very particular and the actual generic welcome message "bienvenue à/au" does not look appropriate, it would be perfect if the property could write the full welcome message.

    20 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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  13. At the moment, in the email which is send to the properties there is missing the travel agency and the date of the reservations. Those two extra information would be great to have as it allows to have all the information at the first sight without going into the reservation. E.g. when it is a failed settlement at the same day of the arrival, we would ignore this email, as the guest will then pay later upon check-in.

    20 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  14. Whilst its 'controlled' in the booking flow that a guest cannot complete the reservation without ticking the acceptance box for T&Cs, when it comes to defending a chargeback it supports a stronger counter-challenge if we have the ability to send a screenshot of the reservation summary with the datapoint captured that the T&Cs were accepted and timestamped.

    19 votes

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    6 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Block Number of Rooms Single Person Can Reserve on Distributor

    19 votes

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    1 comment  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  16. The idea is to improve the check-in via commander to be able to use it on a tablet and add these 3 functions :
    -credit card scanning
    -French identity card scanning
    -electronic signature

    18 votes

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    1 comment  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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  17. Just as retailers do so, it would be great to track individual customers leaving the checkout process and to be able to send "abandon cart" emails.

    18 votes

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    1 comment  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions. This is not possible now to do, as the email is colelcted in the end and as well we need an opt-in from the customer. Possibility is to add GTM and do remarketing.
  18. Magic links are a fast and secure tool for logging in to an account without password authentication. By including a magic link in confirmation emails, customers who create reservations through OTAs such as Booking.com could use that unique link to log in to their Mews Navigator accounts, update their email to correct one, confirm it using a magic link, and then complete online check-in before arrival.

    18 votes

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    1 comment  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

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    released  ·  Aneta responded

    Hi Mewsers!
    Magic link are for quite while available for you as placeholders which you can simply add to your e-mail. (if you use our default reservation confirmation template it’s already there).

    We provide not only magic links for the online check-in but for messaging for example. Please find all magic link in the list of all placeholders for the emails here:
    https://help.mews.com/hc/en-us/articles/360001840877-Set-up-emails

    Guest with booking.com addresses receives e-mails from you together with magic links (b.com resends these emails to their real address).

    Have a great day,
    Aneta

  19. Right now as we know Booking.com guests are assigned unique Alias emails for communication/profiles. If a guest receives a confirmation email (despite the property being in German for example) the email is automatically sent in English as Mews will by default sent it in English to any profile that does not have a language associated to it.

    This is despite the property being in a German environment.

    17 votes

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    3 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
  20. 17 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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