Mews Guest Journey

Mews Guest Journey

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  1. during check in (at reception, kiosk or online) there need to be the option to fill in the business address.
    At the moment there is only the possibility to add the personal address.
    (online and at Kiosk this could be an option which is available regarding the purpose of stay - available if business)

    88 votes

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    5 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
  2. When checking in via Operator email for Children should be allowed to be skipped.

    68 votes

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    idea to upvote  ·  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Currently, the Mews Kiosk requires that you have a reservation to be able to check-in. It would be great if we had the ability to allow the guest to actually process a walk-in guest saving the front desk time. This would require preauthorization for US clients or an option to pay in full at time of walk-in.

    38 votes

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    idea to upvote  ·  1 comment  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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  4. 99% of guests in the US and Canada do not travel with their passport. Therefore Mews ID scanner doesn't work in this region. Properties are looking for ways to automate their check-in and checking ID/Driver's License is absolutely crucial.

    Scanning IDs and DLs is a needed feature in North America.

    Properties should also be able to make this a mandatory step if a guest wants to check in on a kiosk.

    30 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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    Hey Mewsers, Good News! We started working on your feature request. We are investigating solutions that enable US, Canadian and other IDs to be scanned through the Kiosk. Please look for further updates in the coming months as this is a technically complex request.
  5. 30 votes

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    3 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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    Hey Mewsers, Good News! We started working on your feature request. We are investigating solutions that enable driver's licences to be scanned through the Kiosk. Please look for further updates in the coming months as this is a technically complex request.
  6. Integrate with fysical payment terminal. We do not always have credit card information from clients booking trough a OTA. At arrival they have to pay citytax and it's not possible trough the operator right now.
    With a payment terminal integration 100% of our guest can make use of the self check-in

    30 votes

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    1 comment  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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  7. It would be great to be able to customize the requirements for a Kiosk Check. This would allow us to collect information that is not part of any legal environment based on our location.

    Right now we ask guests to utilize the kiosk but when it cannot collect all the information we need for a check in it sits unused.

    25 votes

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    5 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. 23 votes

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    2 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out the release note - https://releases.mews.com/en/mews-kiosk-is-now-available-for-ios. Thank you again for sharing your idea!

  9. 21 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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    idea to upvote  ·  Aneta responded

    Hello from the Mews product team. We have updated your request from “In progress” state as we currently do not work on this feature. The idea can still be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. As french grammar is very particular and the actual generic welcome message "bienvenue à/au" does not look appropriate, it would be perfect if the property could write the full welcome message.

    20 votes

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  11. 19 votes

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    idea to upvote  ·  4 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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  12. The idea is to improve the check-in via commander to be able to use it on a tablet and add these 3 functions :
    -credit card scanning
    -French identity card scanning
    -electronic signature

    18 votes

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    1 comment  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Our property deals with people who smoke inside the hotel rooms. It doesn't matter that they don't smell cigarettes inside of the room, nor that there is no ashtray.

    We used to require agreement with non-smoking policy on registration cards, however when the guest does check-in via Operator, it is not possible.

    We wish to have a special screen, where the guest has to agree that there is a penalty in case of smoking inside of the room.

    17 votes

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    on the roadmap  ·  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Merged with several similar requests:
    - Different keyboard layouts (e.g. QWERTY, AZERTY, QWERTZU)
    - Keyboard to support characters with accents
    - Keyboard to support Japanese, Chinese and Korean


    The keyboard layout is built in in the Mews Kiosk app.
    Only Qwerty is used in the app. Allthough 85% of our customers are using Azerty.
    I already contacted support for this problem and they confirmed that the only keyboard layout available is Qwerty.

    It should depend which language the customer choose, that changes the keyboard layout.

    16 votes

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    idea to upvote  ·  6 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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  15. 16 votes

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    idea to upvote  ·  1 comment  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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  16. To follow LQA standards, it is required to show the summery of reservation with following information:

    • arrival and departure dates
    • amount of nights
    • rates
    • category of the room
    16 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
  17. Our front desk uses Operator when it's busy. It would be great if we don't need to double-check the open balance on the computer

    16 votes

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  18. When I enter my last name and confirmation number and the room to which I am assigned is not ready, I get the error message that I should come back later. Better solution would be if the tablet can automatically reassign the guest into different room of the same space category, which is ready to be used.

    15 votes

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  19. In the checking process enter both guest name and confirmation number is not handy:
    What about a list of awaiting arrival like in commander ?

    15 votes

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    released  ·  vojtech.hajek responded

    We have introduced such functionality in our Co-Operator mode of Operator. Interested in it? Let me know. Vojta from Mews

  20. The Operator now is not able to collect email addresses properly. When the reservation is from Booking.com for example and the guest enters a new email in time of check-in in Operator, the email is not updated.

    13 votes

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    idea to upvote  ·  1 comment  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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