Mail templates are currently editable and customizable using HTML within Commander. Although this allows for quite a lot of customization options, it is restricted to those who are more familiar with using HTML. Introducing a preview button or test email functionality could help properties greatly, as they could then see exactly what the final product will look like while they finalize their email formatting.
It's also important for being able to track the correspondence which was sent out to guests.272 votes
From a revenue perspective rates per night should be mentioned on the confirmation email not just the total amount of the stay (if guests shorten their stay)260 votes
At the moment, when the Guest is making the online check-in, the email address from the OTA (not the real email address) is already populated. THe guest should be obliged to introduce his real email address.186 votes
New e-mail templates and e-mail customization options180 votes
we just enabled the partial customization of the Before start email which is sent 48 hours before guest’s arrival.
You can now add personalized details, such as specific arrival information or keep guests informed on your social distancing policies and encourage them to check in online.
Check our Help guide which emails can now be customized: https://help.mews.com/hc/en-us/articles/360001840877.
Have a great day,
Going paperless is not achievable at the moment as it is not possbile to sign the registration form digitally other than the use of the operator.170 votes
Guests can now sign digital registration cards in Navigator before arriving!
Now, when guests check in online, they’ll provide all of their legally required info and their signature to create a digital registration card.
We’ll store the signed card on the customer profile in Mews in Files section. https://help.mews.com/hc/en-us/articles/360010283757
For more information check the release note at https://releases.mewssystems.com/.
Have a great day,
For properties with AutoCheck-in we need the booker to be able to fill in the data of all guests as some of them (old people and children) don't have email address to complete the compulsory data of the registration cards.156 votes
As many guests utilize online check-in before arrival, it is currently designed to ask for only legally required details as part of the form. Many properties, however, would prefer to collect specific pieces of data that may not be included as part of that legal obligation. For this reason, implementing optional or customizable fields for online check-in would help properties to prioritize the data that is valuable to them.153 votes
Show "This period of stay requires a minimum of X nights" when minimum number of nights is required to book.
Or even better: show all room types that would be available if booking more nights.
INSTEAD of : No availability at all. This idea is basically an extension to: http://feedback.mewssystems.com/forums/918232-commander-pms/suggestions/36660946-show-alternate-availability-in-distributor129 votes
To place a limit on the number of rooms available to be booked in one go. Many properties consider 9+ rooms a group reservation that has different payment, cancellation and packaging rules. Currently one person could book out the entire hotel before being able to apply a dynamic rate adjustment to increasing occupancy.105 votes
Include gallery of images for each space category advertised on Distributor101 votes
Hello, we are happy to announce that the first version of the gallery (multiple images per space category) has just been released on desktop today (November 13, 2019).
This is the very first, simplified version of the feature and additional functions (carousel, animations, mobile support etc) will follow shortly.
More details about the feature are available here https://releases.mews.com, including a link to the tutorial explaining how to upload images.
We will appreciate your feedback here in Uservoice!
Product manager, Mews Distributor
The pre-arrival mail was recently released as a new functionality. Which was very handy to inform customers about the COVID measures taken in the hotel. At this moment, you can't style this email template. Only add plain text.
Please upgrade this functionality so it fits the brand of the hotel and a possiblity to add images and others.87 votes
As the 'Mail Templates' section is already limited, a lot of HTML and other code is needed for the formatting of emails. Please give us the option within the Mail Templates section to send a test email to a custom email address.84 votes
Guests often have special requests as they make reservations, however when they receive confirmation emails with a summary of their booking details, these special requests are not included as part of those details. Therefore, adding an additional line to confirmation emails could include any additional notes that apply to those reservations, so the guests know that their requests have been received.72 votes
Mews Operator kiosks are a great way to provide your guests with a self-service check-in. However, as some guests may arrive early, Operator kiosks would be a great place to upsell early arrival or late departure options for an additional fee.71 votes
some guests don't trust the Navigator, if there is a logo in the Navigation its looks more official70 votes
Allow hotels to send customer communication emails from Hotels email domain.70 votes
Is there a possibility to modify the online check in somehow? We got a feedback from one guest that it would be nice to have a possibility to choose gender neutral as a sex and not only male and female. Or can we get the sex question off somehow? Thanks for the help!70 votes
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