Mews Guest Journey

Mews Guest Journey

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  1. At the moment when an optional reservation is made for a guest manually, the guest will receive an email from MEWS and they can just click on Confirm or Cancel.

    When they Click on Confirm the optional reservation is immediately confirmed in MEWS but no credit card details are requested to guarantee the reservation.

    We want the system to only give the guest the possibility to Confirm the reservation once they have inserted their credit card details first.

    Thank you !

    24 votes

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    2 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  2. In the quotation template you can use placeholder "chatLink" but not "chatUrl", can this be added please?

    1 vote

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  3. When a customer enters a Voucher code there are both - corporate/private and public rates.
    It is not possible to evaluate how many guests have booked a public rate instead of a private one they had access to.

    1 vote

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  4. Please allow properties to disable the online check-in function at the guest portal.

    It is great that guests can access the guest portal, use the chat, see the reservations and fill in personal details as well as personal details of the other members that are traveling.

    We would like to keep the "chat with us" placeholder in the confirmation and prearrival email templates so guests can access the guest portal, check their reservations, chat with our reservations' team and fill in personal information, but deactivate the online check-in option.

    By default the online check-in is not activated when the reservation…

    6 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  5. Currently, there are only a few options for how emails are automatically sent. It would be ideal if you could control which booking channels will automatically have emails delivered. For example, AirBnB has a very strict off-platform communication policy. If we could send emails automatically to everyone except AirBnB, or even tailor our emails granularity for each channel, that would be immensely beneficial.

    5 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  6. Turn navigator in a complete concierge, where guest can, on top of what's already available:
    - View all details of the reservation: PRICE, info about the space selected, ...
    - manage the reservation (change dates, cancel it, add or remove guests, ...)
    - purchase stay services (already present in the be) in advance

    8 votes

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    1 comment  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  7. Every day we have to sort all cars in our garage by numbers, to check if all is booked.
    With the guest report we can sort them but only ordering by room or guest. It would be very helpful to sort them by car registration number.
    By exporting in Excel it is possible, but then you have to look for every room-number in MEWS.
    Thanks

    1 vote

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  8. Customize the 'customer added' email - currently this email goes out to every guest and does not display correctly when sent through an OTA. This is often the first email a guest receives and is vitally important to get right, the tone of voice in the existing template may not suit the hotel it's being sent from. Having the ability to customize it would make a big difference to the customer journey.

    15 votes

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    2 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  9. Multiple selections of mail template for confirmation(with//without price; different cancellation policies depending on rate and space categories/ Different T&Cs and in each one associate triggers to allow Mews to know when a specific one should be sent out.

    60 votes

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  10. Have the option to automatically notify the property when an email to the guest is undelivered.

    6 votes

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  11. I would like a new model templates. I need the cancellation of booker.

    When the booker cancel the room for their boss, collegue or trainee it's impossible to send us the confirmation of cancellation.

    It's easy for you to do that quickly.
    Thank you
    Damien kieffer

    1 vote

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  12. The standard ''Oh no, your payment failed'' is not every hotels standard tone of voice. Also, we do not have the 24 hours policy to authorize. This should be dealt with ASAP since we have a lot of unsatisfied customers having these emails sent.

    4 votes

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    2 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  13. Hello,

    As of October 14, 2020, Google introduced new default property called Google Analytics 4 (GA4). If you would like to connect it with mews through Google Tag Manager (GTM), it is not possible to follow the exact settings as it was when setting the previous version of Google Analytics ( Universal analytics - UA).

    I am asking you if you can add an additional article or paragraph to your online documentation related to MEWS connection with GA4 through GTM.
    Thank you,

    Best regards,
    Jan

    2 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  14. It would be great if guests would receive an automatic e-mail after departure to review their stay and if we could choose to show these reviews to other guests in the distributor when choosing/booking a room.

    Alternatively, guest can be asked to provide review during online check-out as well.

    6 votes

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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
    idea to upvote  ·  Aneta responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. Add differents accounting categories with differents values for one stay product.
    Example : "Diner after check out" 130 €
    which includes 100€ in food, 20 in beverage 10%, 10 in beverage 20%

    1 vote

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  16. On Google's paid networks: Search, Display and YouTube and I want to track conversions (e.g., which ads convert into confirmed bookings).

    A better approach to tags is allowing placement of Google Ads' conversion tracking code directly into Mews: 1) Booking confirmation page, and 2) Newsletter sign-up confirmation page.

    Beyond sales, tracking conversions for newsletter sign up is necessary too. For example, I can predict how much it will cost me to generate X amount of newsletter sign-ups with enough historical data. If my historical average is $3 per newsletter sign-up over 12 months, I know it will cost me about $1,000 to…

    1 vote

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
    released  ·  Aneta responded

    Hello from the Mews product team,

    Thank you for your suggestion, Google Ads conversion tracking can be enabled through Google Tag Manager.

    You can install conversion tracking tag by following this guide: https://support.google.com/google-ads/answer/6095821?hl=en
    (“Option 2: Use Google Tag Manager” section)

    Read how to enable Google Tag manager for your Mews booking engine: https://mews-systems.gitbook.io/distributor-guide/distributor-widget/integrations

    I hope that helps.
    Have a great day,
    Aneta

  17. It would be great to have a Lost and Found list which can be merched to a customer.

    39 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
    idea to upvote  ·  Aneta responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. The booking engine has a great functionality allowing guests to book in one reservation rooms for different set of dates.
    In the flow of the reservation, however, there isn't a clear call for action, or distinction letting the consumer know that this is an option. Only someone that knows how the booking engine works, would know that it's possible and where the click.
    It would be great if there was clearer path to this functionality, or a call to action before the reservation is confirmed, asking the guest whether they need another reservation for different days, navigating them back to…

    1 vote

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
    idea to upvote  ·  Aneta responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. At this moment the e-mail named "before start" it's text is centered in the middle and not at the left as the other e-mail. It would be great if you could take care of this alignment too.

    1 vote

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    idea to upvote  ·  Aneta responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. It would be helpful, if the guests could fill out their company address directly at check in (registration form) with the mews operator.
    Also the same for the online check in is a company address missing.

    20 votes

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    idea to upvote  ·  2 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
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