Mews Guest Journey

Mews Guest Journey

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  1. When taking the picture via iphone in portrait mode, it uses EXIF to handle rotations. So in the preview mode it looks ok, but after uploading and redownloading the image is stripped of these information and shown in the incorrect rotation settings.

    There should be library to handle this. I would not suggest trying to solve this from scratch as there are too many scenarios.

    Open Navigator on the iphone.
    Go to your Personal information.
    Tap to change your picture and take a new picture in the potrait mode, upload and save.
    Refresh the page and see the picture to…

    1 vote

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  2. Provide design flexibility of the booking engine.

    The menu (with the currency, language, dates, categories, rates, summary) is taking up to much vertical space, especially if the booking engine is displayed via iframe within the brand website.

    In an ideal scenario the booking engine does not open in a new page, but opens within the brand page, keeping the user within the brand environment.

    Unfortunately there is no design/layout flexibility with the booking engine and therefore you will find below the brand menu a very big booking engine menu.
    This is reducing the category space, where you want sell the…

    2 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  3. We have a large amount of room types that have King beds capable of being converted into Twin configuration. Rather than choosing a set amount of rooms to sell as "Twin" we would prefer to make it an OPTION for the guest to choose their bed configuration. That way the full quantity of splittable beds is available to sell on our booking engine. Additionally, from an operational perspective we know 100% which bed configuration guests require. Splitting beds (or combining them to a King) is very labour intensive and has cost implications from a linen/bedding perspective. Having clear options at…

    17 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  4. In short: we just need to register one person´s data.

    We try to speed up our self-check-in by encouraging online check-in in advance, however most of our guests do not check in online.
    Now, when they come to the hotel and check in through Operator Kiosk, it takes a long time to check-in (for example they struggle to find ö,ä,ü for their names). That time is then multiplied for each person staying, which is not necessary.
    We can cut self-check-in time in half by just not asking the companions´data, like we always do at the reception.
    This could be implemented…

    4 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  5. It would be very usefull if the mail templates would be all the same (html or not) and a bit more adaptive in lay out (color, entering spaces, alignment) to make it more easy to read for our guests

    2 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  6. When checking in guests "manually" it would be nice be be able to "force" a registration card to show up in the operator. Imagine walking to a check in desk, saying your name, and the receptionist makes your registration card appear on a tablet in front of you for you to fill in.
    It would connect the "kiosk" option from hostels, with the personal service of hotels.

    5 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  7. In the before start email the closing is not customizable. At the moment the closing is "Kind regards", which is pretty formal and not suitable for many brands. Therefore the introduction of an customizable footer would be great.

    7 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  8. Properties are looking for more personalized experience. It's important to collect information such as allergies, personal preferences, arrival time, etc.

    It would be great if there was a flexibility to add additional fields in the booking engine (arrival, allergies, preferences, occasion for the stay) and give properties flexibility to collect this important data from their guests at the time of booking.

    18 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  9. The before start e-mail is in plain text, can it be made possible to use HTML

    14 votes

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    2 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  10. Properties cannot scan/upload guest IDs during online check-in, or on the kiosk or in the system itself if the ID/Driver's License is issued in the US or Canada.

    Mews does not support the format of IDs/Driver's Licenses in North America.

    This is an extremely important feature as this is industry standard to check guest ID in North America to prevent fraud, and it would increase the value of Mews in NA Market.

    42 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  11. 99% of guests in the US and Canada do not travel with their passport. Therefore Mews ID scanner doesn't work in this region. Properties are looking for ways to automate their check-in and checking ID/Driver's License is absolutely crucial.

    Scanning IDs and DLs is a needed feature in North America.

    Properties should also be able to make this a mandatory step if a guest wants to check in on a kiosk.

    11 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  12. And send all e-mails to them automatically in their language, I don't know if this is the case with all languages and with all custom e-mails now.

    3 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  13. Add a button in the inquiry e-mail sent to the guest with which the guest can confirm if he wants to.

    4 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  14. At the moment the e-mails that are sent from the system are one size fits all. However, the tone of voice and info in e-mails towards guest differs per segment. It would be nice to set up different templates per segment.

    12 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  15. In France, it is now mandatory to give the postal code of the guest when you want to close the bill. So it would be very convenient to make it mandatory when the customer makes the reservation. Or to leave us the choice to add it as a mandatory information or not.

    8 votes

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    1 comment  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  16. Can you improve how you display city tax and tourism tax within booking engine as on reservation confirmation email?

    21 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  17. during check in (at reception, kiosk or online) there need to be the option to fill in the business address.
    At the moment there is only the possibility to add the personal address.
    (online and at Kiosk this could be an option which is available regarding the purpose of stay - available if business)

    58 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  18. the property "The Olive boutique and spa" was thinking about uploading a video/GIF in the booking engine to show the customers more about the space. I found it interesting as we are striving to increase the Mews Booking Engine and therefore, the merchant usage.

    1 vote

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  19. Currently, if we set a restriction of 3 days (weekend) and guests search for a stay of 2 days the system offers the guest the next weekend where there is no restriction instead of offering/showing the restriction.
    So, show the guest the restriction so they can change their stay to 3 days to book at our property.

    6 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  20. For the no show bookings, We would like list them as no show bookings at 06:00 the day after the original arrival date and DO NOT automatically charge anything on the guest bills. As the no show charges has no VAT, but room charges always posted with VAT. In settings of the stay service, I already disabled enable automatic no-show cancellation.

    1 vote

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
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