Mews Guest Journey

Mews Guest Journey

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  1. Many properties have chosen not to implement key encoders as part of their operations. However, as Mews Operator was created with the intention of complete self-service, key encoder details were required as part of the configuration. Now, Mews Operator no longer requires this as part of setup, meaning that any property can now implement Operator kiosks, with or without key encoders.

    4 votes

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    released  ·  1 comment  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  2. New e-mail templates and e-mail customization options

    187 votes

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    14 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
    idea to upvote  ·  Aneta responded

    Hi Mewsers,
    we just enabled the partial customization of the Before start email which is sent 48 hours before guest’s arrival.

    You can now add personalized details, such as specific arrival information or keep guests informed on your social distancing policies and encourage them to check in online.

    Check our Help guide which emails can now be customized: https://help.mews.com/hc/en-us/articles/360001840877.

    Have a great day,
    Aneta

  3. An automated e-mail could be sent directly to the customers containing a link to Mews Navigator, where the customer can complete their user profile with payment details.

    14 votes

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    released  ·  0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  4. Many clients have chosen to enable several payment types as part of their daily operations. For this reason, they would also like to allow guests to pay using the same list of accepted payment methods when booking online via Mews Distributor and also on site at the property.

    41 votes

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    6 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
    in progress  ·  Aneta responded

    Hi Mewsers!

    We are so pleased to let you know that iDEAL is now available as the first alternative payment method in our booking engine. And we don’t plan to stop here. :-) We are currently discovering other payment options. Stay tuned!

    Do you want to activate iDEAL? Then follow this guide: https://help.mews.com/en/articles/5179046-enable-ideal-as-an-alternative-payment-method.

    Once the above is done, your guests will see iDEAL as a payment method in the booking engine, payment requests & online check-out. You can take advantage of convenient, automated payment processing with a real-time overview and central reconciliation.

    Thank you for sharing your opinion and voting for this idea,

    Your Mews Team

  5. Include gallery of images for each space category advertised on Distributor

    102 votes

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    2 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
    released  ·  Mews Product Team responded

    Hello, we are happy to announce that the first version of the gallery (multiple images per space category) has just been released on desktop today (November 13, 2019).

    This is the very first, simplified version of the feature and additional functions (carousel, animations, mobile support etc) will follow shortly.

    More details about the feature are available here https://releases.mews.com, including a link to the tutorial explaining how to upload images.

    We will appreciate your feedback here in Uservoice!

    Best,

    Martin Kucera
    Product manager, Mews Distributor

  6. 4 votes

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    idea to upvote  ·  0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  7. For chain properties, it may be useful to set up only one configuration to enable booking at any of your properties. Expansion of distributor configuration could enable this functionality and ease the booking process for guests who may be interested in staying at multiple locations.

    28 votes

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    idea to upvote  ·  1 comment  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  8. 2 votes

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.
    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
    Thank you for sharing your suggestions.

  9. Magic links are a fast and secure tool for logging in to an account without password authentication. By including a magic link in confirmation emails, customers who create reservations through OTAs such as Booking.com could use that unique link to log in to their Mews Navigator accounts, update their email to correct one, confirm it using a magic link, and then complete online check-in before arrival.

    18 votes

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    1 comment  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
    released  ·  Aneta responded

    Hi Mewsers!
    Magic link are for quite while available for you as placeholders which you can simply add to your e-mail. (if you use our default reservation confirmation template it’s already there).

    We provide not only magic links for the online check-in but for messaging for example. Please find all magic link in the list of all placeholders for the emails here:
    https://help.mews.com/hc/en-us/articles/360001840877-Set-up-emails

    Guest with booking.com addresses receives e-mails from you together with magic links (b.com resends these emails to their real address).

    Have a great day,
    Aneta

  10. 2 votes

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    idea to upvote  ·  0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  11. For automatic settlements via Mews Distributor, some users may find the total settlement amount to be unclear. Therefore, including this information in a more prominent way could be informative for all parties while also preventing any unwanted charges for future automatic transactions.

    9 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  12. As guests are checking-in using Mews Operator, sometimes there may be alternate spaces available for an additional price. In this case, a new feature could allow properties to upsell these spaces so that guests can then choose a higher space category before they complete their check-in.

    24 votes

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    idea to upvote  ·  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
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