Mews Guest Journey

Mews Guest Journey

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  1. Online check-out emails are currently sent at 5pm day before arrival. For properties with high focus on a relaxed luxury experience this has caused negative guest reactions. Ex a guests checks-in at 4.30pm, for a 1 night getaway and on their way to the spa 30min later they get a an email prompting online check-out. Whilst it may seem efficient it might not be a relaxing guest experience. In addition, properties with a high capture rate for dinner would not want to push their guest to take actions before dinner charges has been added to the bill. The ability to…

    3 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  2. Give the possibility to add a small text to the confirmation and quotation emails. The best thing would be a field in the reservation module and a placeholder in the mail template... so that we are able to customize our emails a bit more...

    1 vote

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  3. How can we make sure that the guests receive a confirmation email for their reservation (with arrival/return date, what is included in the price and what is not included...) after having taken their reservation? And what parameter do I have to modify to achieve this functionality?

    1 vote

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  4. This will allow not to miss any details for any guest, from booking stage and when reviewing the reservation report.

    1 vote

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  5. This would be especially useful for reservations for which there is no Travel Agency involved.

    1 vote

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  6. When marketing sends out an email highlighting a specific rate plan, we want to be able to include a URL link that goes direct to that rate code only . IE: these are not private rates. Nor do we want to duplicate existing public rates. Plus once we send the link we want the intended rate plan to be the ONLY rate plan displayed in the booking engine. For example, if we want to send out a marketing email highlighting our for golf packages that are public. SO this idea goes hand in hand with "display voucher rate only" but…

    2 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  7. We would like to have the property logo showed on the Magic Link link pages. So it will not be seen as spam due to that you only see "Mews" in the address bar.

    1 vote

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  8. Possibility to add automated replies to FAQ.

    2 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  9. t the moment when an optional reservation is made for a guest manually, the guest will receive an email from MEWS and they can just click on Confirm or Cancel.

    When they Click on Confirm the optional reservation is immediately confirmed in MEWS but no paiement is required to confirm reservation

    We want the system to only give the guest the possibility to Confirm the reservation once tthe payment is made

    2 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  10. Possibility to create a report (like minibar charges) by room rather than guest name

    2 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  11. It would be easier if we could directly see via the reservation if emails of confirmation, facture sent, ... has been already sent and even if the delivery has failed.

    1 vote

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  12. Under Internals there is currently only one Classification to select and that is 'Loyalty program'.

    This is too generic, and doesn't indicate which program the member belongs to (Accor has three distinct loyalty programs) as well as which membership tier or level the guest is currently at (are they entry-level or a mega VIP platinum or diamond member)?

    I would like to recommend that on the Profile screen that Files and Merge be moved down and a dedicated section for Loyalty be added, that can be fully customisable to the hotel's needs. This way we can have all programs and…

    3 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  13. we have had several complaints from guests who received an email notification when we took payments from an OTA vcc. This is completely unacceptable not only because it creates anxiety with the guest, it also now shows them the real cost of their stay!
    yes, the cc number is not their own, but they should not receive the notification at all.
    there is no way to add the vcc to the PayMaster as our bookings come in via a channel manager and are thus showing on the reservation.
    Please investigate and fix or alert us how to prevent this from…

    6 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  14. In case you use for example more F&B splits (e.g. breakfast), the product report is hard to use. You need to choose from products all relevant breakfast types and afterwards count them manually together. If you could filter based on product category (product category Breakfast under which e.g. breakfast complimentary, small € breakfast, big €€ breakfast would be gathered) you would have all visible on one sight.

    3 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  15. I would like to customize the check-out message on the kiosk.
    It now says 'If you need a copy of your bill, please contact us', but we do it automatically whenever we have an email address

    1 vote

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  16. When guests have finalised their booking (and paid with another method than CC, e.g. with iDEAL) and they want to add their details via the link in the email they easily get confused since the system asks them for their CC... this shouldn't be.

    1 vote

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    0 comments  ·  Distributor API  ·  Flag idea as inappropriate…  ·  Admin →
  17. Currently customer added email can be disabled only in GA, for all guest. If a property is using a third party integration for guest journey (for certain guests), it would create duplicate emails and guest will receive too many mails.
    Would it be feasible to decide for each reservation if customer added email should be sent?

    2 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  18. Templates with links to pre-check in or check out invitation have set up as default the message contacta con nosotros which is not a formal way in spanish (does not match either with the formal message we can set up. I understand that this is a translation from english, but it would be a good thing that we could set up these messages too so we avoid unformalities in other lenguages. Thanks

    1 vote

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  19. We would like to take a photo of the guest when they check in via the kiosk for their profile & membership with out loyalty program.

    1 vote

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  20. A Report for linen change for all stayovers (day of arival +2+2+2+2 ... except changing day = departure day) is needed so housekeeping knows in which rooms the linen needs to be changed. (Accor standard)

    2 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
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