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  1. Like when our guests check-in online, it should be possible for our guests to change their e-mail doing check in at the Kiosk. We have a lot of guests who make their reservations through booking.com and then they don't get the chance to write their own e-mail address, because we already have the autogenerated one on their profile.

    1 vote

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    0 comments  ·  Kiosk  ·  Admin →
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  2. Currently, the only way how guest can find out about the restriction is when the restriction is applied across the entire property. If there's a different length of stay restriction attached to different space categories, the guest receives a "NO AVAILABILITY" message.

    1 vote

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  3. We only want to offer some room types to familes, which you can do on internal bookings but not on the engine, Can we have a systemt that only shows the childrens rooms when a guest adds a child in on the first page please

    2 votes

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  4. We only want to offer some room types to familes, which you can do on internal bookings but not on the engine, Can we have a systemt that only shows the childrens rooms when a guest adds a child in on the first page please

    1 vote

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    0 comments  ·  Booking Engine  ·  Admin →
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  5. It would be great if you can set a limit on bookable items. For instance a max amount of 3 for late check-outs or early check-ins. That way you can upsell without putting too much pressure on the housekeeping team.

    Would love for that to happen!

    With regards,

    Ruud - The Duke Hotels

    1 vote

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    0 comments  ·  Booking Engine  ·  Admin →
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  6. Giving the employee as non admin permission an access to the corresponding that being sent directly from mews, such as booking confirmation, cancellation, invitation for online check in, invoices and etc, will speed up the employee to find the corresponding without searching in all mailboxes or activity logs.

    6 votes

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  7. when booking multiple rooms, it should become possible to add ALL names for the rooms, especially when different room types are combined.

    we have several corporate clients for whom we provide a seperate booking engine, and they sometimes book multiple rooms at once but do wish to specify the name per room booked.

    1 vote

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    0 comments  ·  Booking Engine  ·  Admin →
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  8. We need a way to know how many guest open our emails, how many click on the links and call to action

    2 votes

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  9. When a customer buys a voucher (gift card) on vouchercart or any other gift card integration, we want the gift card balance to be pushed to Mews AND deduced from any future invoice that the customer makes, which is not currently the case. All gift cards vouchers are therefore completely useless. Not having a 100% fully automatic gift card system in a hotellerie management software in 2023 is not solving a stone age problem.

    We want the booking engine to deduce the customer balance marked as "to be refunded" from his next invoice at checkout. This amount comes from the…

    1 vote

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    0 comments  ·  Booking Engine  ·  Admin →
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  10. Properties want to be able to send a specific room with pictures and description to a guest so that the guest can have an ultimate decision to book a room. Mews allows properties to send a quote or reservation inquiry but it won't give the guest ability to see what the room looks like. Having pictures with description would bring additional value.

    3 votes

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  11. In guest portal first screen, you can see an overview of reservations and clearly which one is cancelled. Once you enter into the Reservation details, the cancelled one does not state "Cancelled" so it can be confusing for the guest.

    2 votes

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  12. It should be possible to add multiple pictures to be displayed for products on the booking engine (Mews distributor). The pictures should be a carousel, displayed in the "Enhance your stay" section for add-on products.

    1 vote

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    0 comments  ·  Booking Engine  ·  Admin →
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  13. The ability to set up a pop up that comes up during booking, with all the benefits of why guests should book direct.

    1 vote

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    0 comments  ·  Booking Engine  ·  Admin →
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  14. We offer a guest different room categories and send him this in an offer.
    Now it must be possible for him to confirm only one category and reject all others.
    Unfortunately, this has not been possible to date.
    Thank you very much for the quick processing.

    1 vote

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    0 comments  ·  Guest portal  ·  Admin →
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  15. 2 votes

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  16. 1 vote

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  17. I understand how nice it is to collect more email addresses from guests, but the workflow to add companions during the online check-in process is causing most guests to not finish it.

    We (in Austria) require a name, nationality and date of birth of every companion.

    During the process, the main booker fills out his/her details, which is working very smoothly. Then the guest is asked to add companions. The guest can add a name and an email address for the companions, who then have to perform a seperate check-in process. This often does not happen, as the guest feels…

    4 votes

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  18. I realised that the Mews booking engine does not use labels for the form (first name, last name, email address, ...). Autofill won't work properly.

    Most browsers support autofill and I think Mews should make use of that. It will bring more convenience for guests.

    You can find more information on this topic here: https://web.dev/learn/forms/autofill/

    5 votes

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  19. it would be a cool e-commerce feature increasing conversion if we could send a reminder and summary of an abandoned booking in distributor via e-mail. A personalised text and an easy way to book would be a must.
    Cheers

    2 votes

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  20. 1 vote

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