It would be great to have a Lost and Found list which can be merched to a customer.

As the 'Mail Templates' section is already limited, a lot of HTML and other code is needed for the formatting of emails. Please give us the option within the Mail Templates section to send a test email to a custom email address.

When checking in via Operator email for Children should be allowed to be skipped.

The pre-arrival mail was recently released as a new functionality. Which was very handy to inform customers about the COVID measures taken in the hotel. At this moment, you can't style this email template. Only add plain text.
Please upgrade this functionality so it fits the brand of the hotel and a possiblity to add images and others.

We're facing difficulties in some properties where under aged guests are checking in online. There should be a way to stop those online check in. At the moment they could just pick up the key on the operator kiosk and go to the room. Therefore we would accommodate them, without knowing they are under the allowed age, which is against the law. We do have the responsibility to control the age of the guest. This already happened and cause complains and frustrations on hotel and guest side.

Would be good to be able to reinstate a cancelled booking....

At the moment, when the Guest is making the online check-in, the email address from the OTA (not the real email address) is already populated. THe guest should be obliged to introduce his real email address.

Allow clients to scan their ID or Passport from Mews Navigator to make the Online Check-In experience even better.

It would be great if guests would receive an automatic e-mail after departure to review their stay and if we could choose to show these reviews to other guests in the distributor when choosing/booking a room.

Alternatively, guest can be asked to provide review during online check-out as well.

It would be helpful, if the guests could fill out their company address directly at check in (registration form) with the mews operator.
Also the same for the online check in is a company address missing.

receive notification if email cannot be delivered to guest due to wrong email adress of customer

because we use an entrance gate on our holiday park we ask all guests for their license plates. It would be easy if you could add it to the online check-in, but until then we would like to add it to the registration form so that the guest can also add it neatly when filling in his/her details.

Would be great if cancellation policies can be added in reservation details mentioned in booking confirmation received by customer.
Like this, he is fully aware of specific cancellation policies, even if booking directly with hotel via phone or email.

{CompanyAddressLine2}
{CompanyPostalCode}
{CompanyCity}
{CompanyCountry}
{DateGroupCreated}
{GroupArrivalDate}
{GroupDepartureDate}
{SpaceCategorySummary}
{SumAdultCount}
{SumTotalPrice}
{ConfirmationNumber}
{RequestedCategory}
{AdultCount}
{ChildrenCount}
{Rate}
{Products}

If you have set certain restrictions (MLOS / CTA / CTD / ...) in Mews, it would be nice if the guest can see them in the Distributor. Right now the guest only gets a feedback of no availabilities, which is incorrect in most of the times.
If the guest could see active restrictions in the calender it would result in not loosing business by showing no availabilty.

Question: online check-in.

Can a different background be placed per hotel there?Now guests see large buildings. This has nothing to do with our company!

Booking engine: ability to hide or customise products for certain rates booked, e.g. if package/promotional rate includes free breakfast, full price breakfast product should no longer be available to choose (user journey)