Mews Guest Journey

Mews Guest Journey

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  1. being able to change private address on Operator to corporate address for billing purposes.

    3 votes

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    idea to upvote  ·  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  2. As a customer I would like to see the price of the stay in the details of the reservation, instead of having to go back to the email to look for it.

    4 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  3. When a guests sends a message through the messaging centre it would . be great if the thread was attached to their reservation.

    41 votes

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  4. Estimated time arrival will be nice for guest and property too because they could now when they will be more bussy. Guests could easily choose ETA in online check-in process (or booking process too). The property will have information when a guest arrives in the hotel. This could be integrated within Commander as well - like a statistic, list of guest sorted by time etc.

    45 votes

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    idea to upvote  ·  2 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  5. 15 votes

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    idea to upvote  ·  2 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  6. It would be very useful to show the space description, in the "details of the reservations", both in the various emails as well as in Navigator; currently, it only states the name of the space.
    In Navigator, it would be ideal to also show pictures of the space selected.

    3 votes

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    idea to upvote  ·  0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  7. To prevent underaged from checking in without adults.

    2 votes

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  8. 3 votes

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    idea to upvote  ·  0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  9. Mail templates are currently editable and customizable using HTML within Commander. Although this allows for quite a lot of customization options, it is restricted to those who are more familiar with using HTML. Introducing a preview button or test email functionality could help properties greatly, as they could then see exactly what the final product will look like while they finalize their email formatting.

    It's also important for being able to track the correspondence which was sent out to guests.

    227 votes

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    idea to upvote  ·  7 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  10. I love that you can set up things like confirmation emails directly in Mews rather than having to plug in a third party. But having to do it all in HTML feels outdated. Can we get a WYSIWYG?

    1 vote

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    idea to upvote  ·  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  11. 6 votes

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    idea to upvote  ·  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  12. The ability to settle the bill during online check in, especially if the customer purchased additional products

    1 vote

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  13. 7 votes

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    idea to upvote  ·  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  14. If the same "image" is on the screen for too long it will eventually burn in to the screen an ruin it. therefore a screensaver mode for the operater will help a lot. At the moment it bypasses the screensaver mode set in android.

    9 votes

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    idea to upvote  ·  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  15. To fasten the process of scanning data from guests documents, it would be great to have a professional device connected to the tablet, so the scanning is fast and reliable.

    8 votes

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    idea to upvote  ·  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  16. ability to find a guest profile when looking for their second last name

    4 votes

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    idea to upvote  ·  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  17. Is it possible to have some kind of "no reply needed" button for the messages box (guest chat). Sometimes there are cases that the guest has sent the message and then called for us so there is no need to reply for the message anymore. It would be great to have the button to mark for the other employees that this case has been closed.

    If I log in to the MEWS systems I immediately see that there are new messages arrived. Somehow the messages sometimes seems to be unread even tough someone else (my colleague) has already replied with…

    10 votes

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    idea to upvote  ·  0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  18. Is there a possibility to modify the online check in somehow? We got a feedback from one guest that it would be nice to have a possibility to choose gender neutral as a sex and not only male and female. Or can we get the sex question off somehow? Thanks for the help!

    65 votes

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    idea to upvote  ·  7 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  19. 3 votes

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    idea to upvote  ·  0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  20. Send & receive Booking.com messages directly in the Mews Commander's Messages section.

    25 votes

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