Mews Guest Journey

Mews Guest Journey

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  1. Hi, for some addon/product, Operations needs some time to provide the product to the guests, for example they need to know 24h before the guest checkin. Would it be possible to have an advance purchase for addon please? For example this addon will not be available for booking within 24h before checkin?

    1 vote

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  2. Please make the Messages/chatfunction optional or opt-out.
    We don't want to use this tool to communicate since we now have to keep an eye on yet another system. Next to our socials, Whatsapp, mail, phone etc. etc.

    14 votes

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    3 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
  3. Display the description of the Rate Group on the payment page. It is cumbersome to users that the only way to communicate deposit and cancellation policy text is within each and every rate plan. It is not sustainable and lots of opportunity for error. The policy text should be associated with the rate group not the rate plan and should display on the payment page.

    1 vote

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  4. some guests don't trust the Navigator, if there is a logo in the Navigation its looks more official

    80 votes

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    3 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  5. {CompanyAddressLine2}
    {CompanyPostalCode}
    {CompanyCity}
    {CompanyCountry}
    {DateGroupCreated}
    {GroupArrivalDate}
    {GroupDepartureDate}
    {SpaceCategorySummary}
    {SumAdultCount}
    {SumTotalPrice}
    {ConfirmationNumber}
    {RequestedCategory}
    {AdultCount}
    {ChildrenCount}
    {Rate}
    {Products}

    123 votes

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    idea to upvote  ·  12 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  6. To be able to allow all guests, including accompanying guests to check-in via the Kiosk.

    At this moment, once the main guest checks-in, the procedure is completed and will not allow accompanying guest to enter their info, such as passport etc.

    2 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  7. We use resort fees at our property and have product rules in place so they are automatically attached to rate groups however this is never displayed on the distributor. It only appears once the reservation has been booked and can seem to some guests as a 'surprise fee' if they do not read the fine print.

    Would be best to have a resort fee option built or be able to include products on distributor without them being displayed as an addition to nightly rate but within the 'Fees and Taxes' section.

    The option to include price in offer does not…

    7 votes

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    0 comments  ·  Distributor API  ·  Flag idea as inappropriate…  ·  Admin →
  8. If one property has no availability, the message order is mixed up. Below the property which has availability, the message “We’re very sorry, there is no availability for the dates you selected.” and a “Please select different dates” button is displayed. Both, the sentence and button should be displayed below the property which does not have availability, else it is confusing for the users.

    1 vote

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  9. give guests the option to split bills with companions during online check out

    10 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  10. For online booking the clients should have more options how to pay. For example they can choose bank transfer or paypal.

    26 votes

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    idea to upvote  ·  2 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  11. When taking the picture via iphone in portrait mode, it uses EXIF to handle rotations. So in the preview mode it looks ok, but after uploading and redownloading the image is stripped of these information and shown in the incorrect rotation settings.

    There should be library to handle this. I would not suggest trying to solve this from scratch as there are too many scenarios.

    Open Navigator on the iphone.
    Go to your Personal information.
    Tap to change your picture and take a new picture in the potrait mode, upload and save.
    Refresh the page and see the picture to…

    1 vote

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.


  12. A solution to display room respecting "ADA" (American with Disabilitites Act") nicely on Booking Engine. Currently, you need to create a new room space for each ADA room. It complicates greatly the usability as user see many room type on Booking Engine. You can see a solution on freehandhotels.com booking engine with a tick box "Accessible"

    23 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
  13. As mews terminals are not available in all countries it is very important for us to arrange payment during check-in process with Kiosk please allow other external payment terminal integrations with mews/kiosk

    11 votes

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    idea to upvote  ·  3 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  14. I would like to sit with the guest, go through his bill and have him sign his bill and check out on the tablet

    6 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
    idea to upvote  ·  Aneta responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. For Non Refundable Bookings or bookings with a payment at confirmation, refuse bookings for which payment has failed.

    Currently, bookings are accepted with failed payments and only a settlement task in created. This leads to excess admin for bookings that provide no income.

    55 votes

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    3 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  16. Allow hotels to send customer communication emails from Hotels email domain.

    86 votes

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    idea to upvote  ·  7 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  17. It should be nice to have a calender drop down list for the arrival and departure date when adding a new booking in the system. Now you have to swipe through the months and takes a lot of time, especially when it´s for reservations for 2022 for example.

    4 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
    idea to upvote  ·  Aneta responded

    Hello from the Mews Product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Have a great day,
    Aneta

  18. Hello,

    As of October 14, 2020, Google introduced new default property called Google Analytics 4 (GA4). If you would like to connect it with mews through Google Tag Manager (GTM), it is not possible to follow the exact settings as it was when setting the previous version of Google Analytics ( Universal analytics - UA).

    I am asking you if you can add an additional article or paragraph to your online documentation related to MEWS connection with GA4 through GTM.
    Thank you,

    Best regards,
    Jan

    2 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  19. To place a limit on the number of rooms available to be booked in one go. Many properties consider 9+ rooms a group reservation that has different payment, cancellation and packaging rules. Currently one person could book out the entire hotel before being able to apply a dynamic rate adjustment to increasing occupancy.

    118 votes

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    idea to upvote  ·  7 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  20. Is there another format available for our booking engine to see what rooms are available ?

    Showing the availability as a "grid or chart " perhaps rather than the guests having to select dates?

    7 votes

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    idea to upvote  ·  0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
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