Mews Guest Journey

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  1. Since Apple's ISO 14 update and mainly since September 2021, advertising campaigns using a simple pixel (Facebook Ads or TikTok) are less efficient. They are less efficient because we lose a lot of purchases made thanks to Facebook Ads.

    The API Conversion solution allows to counter this problem. Facebook offers the installation of API Conversion with several partners such as WooCommerce or Shopify.
    The number of players in the field of advertising on social networks is increasing. Many hotels use Facebook Ads for prospecting or retargetting campaigns. That's why it is very important to have the right tools to sell…

    3 votes

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    0 comments  ·  Distributor API  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  2. Create different types of confirmations for different types of rates. For example for the holidays we want our guests to receive the right confirmation with all their reservation contains.

    7 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  3. A space character at the end of an email address should be simply ignored and not be producing an error message.

    This is just a small thing, but well made form can handle this. :)

    Please see the screenshot and screencast here:
    https://photos.app.goo.gl/u4uXDEw1tQggxZxLA
    https://photos.app.goo.gl/NzvtWVH8Fu9rccTv7

    2 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,


    Thanks for your submission. We will take this into development within couple of week as a bug, thus I will close this as a feature request for upvoting with other users.


    Regards,


    Jan from Mews Team

  4. At one property we do not send newsletters so asking guest to choose to receive our newsletter when we know we wont send them any feels wrong. Should be able to remove this tick option.

    1 vote

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. Be able to create custom URLs which can be used on our website, email marketing or when communicating with our guests where we can pre-select certain fields such as their preferred dates, room type, package, number of adults and children etc

    2 votes

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  6. When setting up space categories, we have the field "Order email template".

    Unfortunately the text filled into this field is not sent in the default confirmation email.
    You have to set up a custom confirmation email.

    My request is: Please include the "Order email template" text in the default confirmation email.

    2 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  7. I set up our parking slots as a bookable service.
    In the Mews booking engine, the guest sees a "bed symbol" at the availability.

    It would be nice to have a car/parking symbol there, not a bed. :)

    Please find two screenshots here:
    https://photos.app.goo.gl/ns6AoXKf83AWqjqT6
    https://photos.app.goo.gl/2NeDnFzoVtxkusEC8

    2 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. Add a minimum advance setting for products that we would like to add on the booking engine (offer to customer)

    12 votes

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    1 comment  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  9. Have the option to choose several sorting options in multi-stay reservations. E.g. by arrival date or by guest name.

    1 vote

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    idea to upvote  ·  0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Show the guest that their promotional code had worked right when they put it in the booking engine

    The guest enters the promotion code, then the next page, they are choosing a category, but it doesn’t show the promotional rate until the following page.
    If the promotional rate didn’t work, the guest wouldn’t know. When the guest puts in the promotional code - there should be something that indicates, "this worked!"

    4 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. At the moment the e-mails that are sent from the system are one size fits all. However, the tone of voice and info in e-mails towards guest differs per segment. It would be nice to set up different templates per segment.

    23 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
  12. As the 'Mail Templates' section is already limited, a lot of HTML and other code is needed for the formatting of emails. Please give us the option within the Mail Templates section to send a test email to a custom email address.

    115 votes

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    6 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Would be nice to be able to remind the guests to check-out online via mews mailing. This way, if the guest leaves, we can prompt them to click the link and settle their account instead of calling them to chase payment

    4 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. It would be nice if you can either,
    - Display "Only few rooms left" when inventory is low rather than the exact numbers all the time
    - Or display room availability by space types or categories. eg: we would like to only show availability for only the suite rooms

    2 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. We are currently using Mews on Enterprise level. Thou multiproperty Mews gives us great analitics, unfortunately is a bit weaker on the day-to-day use. It would be great if we could create one promo voucher that would work for all the properties in the multiproperty booking engine. Currently this option is not available and vouchers need to be created separately for each property.

    1 vote

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. Under Internals there is currently only one Classification to select and that is 'Loyalty program'.

    This is too generic, and doesn't indicate which program the member belongs to (Accor has three distinct loyalty programs) as well as which membership tier or level the guest is currently at (are they entry-level or a mega VIP platinum or diamond member)?

    I would like to recommend that on the Profile screen that Files and Merge be moved down and a dedicated section for Loyalty be added, that can be fully customisable to the hotel's needs. This way we can have all programs and…

    7 votes

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    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. The Sign in image set under "Property" (seen in the guest portal) is also the image shown as background in the Booking Engine.
    We want the option to set different Pictures.

    Sign In image looks best in 640x800 while Booking engine background looks best in fullscreen (1080x1920).

    2 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. When sending a confirmation to a booker, the name of the guest does not appear on the confirmation letter but only the reservation number. This does not look professional at all and we receive many complaints by our guests. They feel like they are a number and not a guest.

    10 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. Mitidec key integration

    1 vote

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    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. We will be trying to see how to enable all providers of mobile keys in future time, not just one. Thank you for sharing your suggestions.

  20. When you are in the booking engine, the property logo appears at the top left. On most websites, when you select the logo it brings you back home. In the Mews Booking Engine it does nothing. There is an "X" Box at the far top right corner that accomplishes this but with some users the "X" may mean to close the window. It would be a nice feature to be able to click on the logo and return to the home screen where ever you are in the booking engine.

    11 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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