Mews Guest Journey

Mews Guest Journey

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  1. Allow clients to scan their ID or Passport from Mews Navigator to make the Online Check-In experience even better.

    86 votes

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    idea to upvote  ·  5 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  2. Possibility to add automated replies to FAQ.

    3 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. 


    We are preparing integration with external tools which will help with this. Thank you for sharing your suggestions.

  3. Currently a guest can only search for dates; checkin and checkout. Some guest have a strong preference for a particular apartment type and they want to know on which dates this apartment type is available. Currently this is not possible. Guest can only try a million times by entering dates and hope it is bookable. The solution can be calendar view or at least provide info on which dates there is the first availability. Apartment 'Superior' is available on July 25'th for 4 nights. With a calendar view (see AirBnb example) it is easy to see the free available spots.…

    63 votes

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    idea to upvote  ·  8 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  4. On the American market the opt in works opposite than in Europe. The guest needs to opt out in case they do not want to receive marketing. Therefore we would like to have the option in the guest profile: send marketing emails set per default for all profiles created in the US properties. The guest then needs to unsubscribe or Opt out if they dont want to receive marketing emails.

    1 vote

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. Turn navigator in a complete concierge, where guest can, on top of what's already available:
    - View all details of the reservation: PRICE, info about the space selected, ...
    - manage the reservation (change dates, cancel it, add or remove guests, ...)
    - purchase stay services (already present in the be) in advance

    10 votes

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    1 comment  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
  6. It would be great to be able to customize the requirements for a Kiosk Check. This would allow us to collect information that is not part of any legal environment based on our location.

    Right now we ask guests to utilize the kiosk but when it cannot collect all the information we need for a check in it sits unused.

    6 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. This would be especially useful for reservations for which there is no Travel Agency involved.

    2 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  8. I would like to customize the check-out message on the kiosk.
    It now says 'If you need a copy of your bill, please contact us', but we do it automatically whenever we have an email address

    3 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.
    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. Currently customer added email can be disabled only in GA, for all guest. If a property is using a third party integration for guest journey (for certain guests), it would create duplicate emails and guest will receive too many mails.
    Would it be feasible to decide for each reservation if customer added email should be sent?

    3 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  10. Dear support,

    Some of our guests don't trust Mews.li. They search by google or directly on mews.li domain and see our hotelier login page which they clearly don't understand.

    It would be useful if non hotelier mews.li visitor would have more info about Mews and why they should trust mews.li.

    OR 2nd solution:

    Mews sends email from mews.com domain. problem solved :)

    4 votes

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    on the roadmap  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. We're facing difficulties in some properties where under aged guests are checking in online. There should be a way to stop those online check in. At the moment they could just pick up the key on the operator kiosk and go to the room. Therefore we would accommodate them, without knowing they are under the allowed age, which is against the law. We do have the responsibility to control the age of the guest. This already happened and cause complains and frustrations on hotel and guest side.

    41 votes

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    idea to upvote  ·  0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  12. It would be great if guests would receive an automatic e-mail after departure to review their stay and if we could choose to show these reviews to other guests in the distributor when choosing/booking a room.

    Alternatively, guest can be asked to provide review during online check-out as well.

    7 votes

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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
    idea to upvote  ·  Aneta responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. When checking in guests "manually" it would be nice be be able to "force" a registration card to show up in the operator. Imagine walking to a check in desk, saying your name, and the receptionist makes your registration card appear on a tablet in front of you for you to fill in.
    It would connect the "kiosk" option from hostels, with the personal service of hotels.

    6 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. receive notification if email cannot be delivered to guest due to wrong email adress of customer

    40 votes

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    idea to upvote  ·  1 comment  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  15. Question: online check-in.

    Can a different background be placed per hotel there?Now guests see large buildings. This has nothing to do with our company!

    63 votes

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    idea to upvote  ·  1 comment  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  16. Hello,

    may I ask you to consider adding new feature in to financial analytics to see company names instead of guests name?

    Thank you very much!

    1 vote

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    idea to upvote  ·  0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  17. Please allow properties to disable the online check-in function at the guest portal.

    It is great that guests can access the guest portal, use the chat, see the reservations and fill in personal details as well as personal details of the other members that are traveling.

    We would like to keep the "chat with us" placeholder in the confirmation and prearrival email templates so guests can access the guest portal, check their reservations, chat with our reservations' team and fill in personal information, but deactivate the online check-in option.

    By default the online check-in is not activated when the reservation…

    7 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
  18. In short: we just need to register one person´s data.

    We try to speed up our self-check-in by encouraging online check-in in advance, however most of our guests do not check in online.
    Now, when they come to the hotel and check in through Operator Kiosk, it takes a long time to check-in (for example they struggle to find ö,ä,ü for their names). That time is then multiplied for each person staying, which is not necessary.
    We can cut self-check-in time in half by just not asking the companions´data, like we always do at the reception.
    This could be implemented…

    5 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
  19. And send all e-mails to them automatically in their language, I don't know if this is the case with all languages and with all custom e-mails now.

    6 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. Having date picker, category, room select, checkout and confirmation on all separate URLs instead of sitting on the one url the whole time would be much easier to manage with tracking and it we could re-direct to our own custom confirmation page.

    1 vote

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Technical solution of Mews BE doesn not enable this. Thank you for sharing your suggestions.


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