Mews Guest Journey

Mews Guest Journey

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  1. This is quite important: guests that reserve should immediately see the amount of citytax already in the reservationsproces, they should not be surprised afterwards.

    22 votes

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    idea to upvote  ·  1 comment  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  2. As mews terminals are not available in all countries it is very important for us to arrange payment during check-in process with Kiosk please allow other external payment terminal integrations with mews/kiosk

    9 votes

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    idea to upvote  ·  3 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  3. For online booking the clients should have more options how to pay. For example they can choose bank transfer or paypal.

    20 votes

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    idea to upvote  ·  2 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  4. To place a limit on the number of rooms available to be booked in one go. Many properties consider 9+ rooms a group reservation that has different payment, cancellation and packaging rules. Currently one person could book out the entire hotel before being able to apply a dynamic rate adjustment to increasing occupancy.

    98 votes

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    idea to upvote  ·  5 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  5. give guests the option to split bills with companions during online check out

    6 votes

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    idea to upvote  ·  0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  6. Allow hotels to send customer communication emails from Hotels email domain.

    66 votes

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    idea to upvote  ·  3 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  7. the ability to chose at what time the emails are sent for online check out invitation

    5 votes

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    idea to upvote  ·  1 comment  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  8. In the booking calendar pop up, include each date's lowest price point and blackout dates where there's no availability.

    For example, see the Depart date calendar pop up at https://www.flyswoop.com/

    4 votes

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    idea to upvote  ·  0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  9. We want to use MEWS operator in Japan, but we can't type Japanese, Chinese, or Korean in MEWS operator.

    9 votes

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    idea to upvote  ·  1 comment  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  10. The information showed in navigator is not enough. Especially for guests with multiple reservations/cancellations. I am missing at least: Confirmation number, rate type, room type, price, extra products.

    2 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. It will be great if there will be the possibility of creating new email templates that we can send manually to any reservation that we want. This will save us a lot of time for example for all the reservations we have to charge with POS and the credit card is denied, we have send an email manually one by one in each case. It will be much easier if we can create new email templates on our own for cases like this.

    28 votes

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    idea to upvote  ·  1 comment  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  12. When a property is full the booking engine should show availability in all the other properties from the chain

    7 votes

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    idea to upvote  ·  1 comment  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  13. Option to send a confirmation without rates. We have a lot of companies that book rooms for their guests. They, understandably, don't want their guest to know the price that was paid for the room. Now we have to make manual confirmation for these companies to forward to their guest.

    60 votes

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    idea to upvote  ·  0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  14. From a revenue perspective rates per night should be mentioned on the confirmation email not just the total amount of the stay (if guests shorten their stay)

    250 votes

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    idea to upvote  ·  6 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  15. Guests complain sometimes that there are too many e-mails before arrival. When we ask, was there anything they found really unnecessary, they often refer to payment receipt e-mail. It doesn't even include the invoice. When booking, they accept the terms and know the payment will be taken from cc. Mostly they have also instant notification from bank to phone. Can we make this e-mail optional, please? Would be perfect if client can choose this option.

    6 votes

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    idea to upvote  ·  0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  16. I would like to sit with the guest, go through his bill and have him sign his bill and check out on the tablet

    3 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. Is there another format available for our booking engine to see what rooms are available ?

    Showing the availability as a "grid or chart " perhaps rather than the guests having to select dates?

    4 votes

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    idea to upvote  ·  0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  18. 23 votes

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    idea to upvote  ·  2 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  19. The booking engine has a great functionality allowing guests to book in one reservation rooms for different set of dates.
    In the flow of the reservation, however, there isn't a clear call for action, or distinction letting the consumer know that this is an option. Only someone that knows how the booking engine works, would know that it's possible and where the click.
    It would be great if there was clearer path to this functionality, or a call to action before the reservation is confirmed, asking the guest whether they need another reservation for different days, navigating them back to…

    1 vote

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. At this moment the e-mail named "before start" it's text is centered in the middle and not at the left as the other e-mail. It would be great if you could take care of this alignment too.

    1 vote

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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