Properties cannot scan/upload guest IDs during online check-in, or on the kiosk or in the system itself if the ID/Driver's License is issued in the US or Canada.

Mews does not support the format of IDs/Driver's Licenses in North America.

This is an extremely important feature as this is industry standard to check guest ID in North America to prevent fraud, and it would increase the value of Mews in NA Market.

It would be great to have a Lost and Found list which can be merched to a customer.

At the moment when an optional reservation is made for a guest manually, the guest will receive an email from MEWS and they can just click on Confirm or Cancel.

When they Click on Confirm the optional reservation is immediately confirmed in MEWS but no credit card details are requested to guarantee the reservation.

We want the system to only give the guest the possibility to Confirm the reservation once they have inserted their credit card details first.

Thank you !

The pre-arrival mail was recently released as a new functionality. Which was very handy to inform customers about the COVID measures taken in the hotel. At this moment, you can't style this email template. Only add plain text.
Please upgrade this functionality so it fits the brand of the hotel and a possiblity to add images and others.

As the 'Mail Templates' section is already limited, a lot of HTML and other code is needed for the formatting of emails. Please give us the option within the Mail Templates section to send a test email to a custom email address.

The before start e-mail is in plain text, can it be made possible to use HTML

At the moment the e-mails that are sent from the system are one size fits all. However, the tone of voice and info in e-mails towards guest differs per segment. It would be nice to set up different templates per segment.

Possibility to add automated replies to FAQ.

t the moment when an optional reservation is made for a guest manually, the guest will receive an email from MEWS and they can just click on Confirm or Cancel.

When they Click on Confirm the optional reservation is immediately confirmed in MEWS but no paiement is required to confirm reservation

We want the system to only give the guest the possibility to Confirm the reservation once tthe payment is made

Possibility to create a report (like minibar charges) by room rather than guest name

Turn navigator in a complete concierge, where guest can, on top of what's already available:
- View all details of the reservation: PRICE, info about the space selected, ...
- manage the reservation (change dates, cancel it, add or remove guests, ...)
- purchase stay services (already present in the be) in advance

When we are sending booking confirmation or other messages from the PMS, guests are receiving it with the address "noreply@mews.ly". Could we use the property email address to improve the guest experience.

Thanks.

We're facing difficulties in some properties where under aged guests are checking in online. There should be a way to stop those online check in. At the moment they could just pick up the key on the operator kiosk and go to the room. Therefore we would accommodate them, without knowing they are under the allowed age, which is against the law. We do have the responsibility to control the age of the guest. This already happened and cause complains and frustrations on hotel and guest side.

Create different types of confirmations for different types of rates. For example for the holidays we want our guests to receive the right confirmation with all their reservation contains.

Question: online check-in.

Can a different background be placed per hotel there?Now guests see large buildings. This has nothing to do with our company!

Currently customer added email can be disabled only in GA, for all guest. If a property is using a third party integration for guest journey (for certain guests), it would create duplicate emails and guest will receive too many mails.
Would it be feasible to decide for each reservation if customer added email should be sent?