166 results found
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Upselling during the Guest Journey
Create an option to upsell guests with add-ons, products, services and room upgrades during the guest journey.
Guests should be able to book additional services, products even after they create their booking.
148 votes -
All employees granted to have access to guest correspondence history
Giving the employee as non admin permission an access to the corresponding that being sent directly from mews, such as booking confirmation, cancellation, invitation for online check in, invoices and etc, will speed up the employee to find the corresponding without searching in all mailboxes or activity logs.
7 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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automatic e-mails by source
Automatic e-mails are currently sent to all guests with an e-mail adsress. However, even OTA-guests-addresses (generated by the OTA for the communication via an extranet) are count. This leads to situations when our coded template is being sent to e.g. a booking.com-customer and basically unreadable in the extranet messaging tool. we would suggest either switch on/off-function by source or different templates by source (e.g. simplified versions/text only) for OTA guests
8 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Check In form more user friendly
The printable registration form is not user friendly. Guest wich use my own designed registration form are much faster. im sure its easy to make it more user friendly.
larger font
better fields
more guest on one sheet not each guest one sheet..10 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Let the main booker add companion details during the online check-in process
I understand how nice it is to collect more email addresses from guests, but the workflow to add companions during the online check-in process is causing most guests to not finish it.
We (in Austria) require a name, nationality and date of birth of every companion.
During the process, the main booker fills out his/her details, which is working very smoothly. Then the guest is asked to add companions. The guest can add a name and an email address for the companions, who then have to perform a seperate check-in process. This often does not happen, as the guest feels…
4 votes -
enable sending specific rooms to book via booking engine
Properties want to be able to send a specific room with pictures and description to a guest so that the guest can have an ultimate decision to book a room. Mews allows properties to send a quote or reservation inquiry but it won't give the guest ability to see what the room looks like. Having pictures with description would bring additional value.
3 votes -
What are the emails opening ratio/KPI ?
We need a way to know how many guest open our emails, how many click on the links and call to action
2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Shorten MEWS Urls, which are sent out to booking.com guests (booking.com guest email addresses)
Natively shorten check-in urls sent out by mews to booking.com guest email addresses so booking.com doesnt insert linebreaks into the urls. Otherwise guest using booking.com app can not click on any url generated by mews - all urls are broken.
Line breaks are inserted by booking.com after every 71st character in the url.
We remove linebreaks manually and resend the urls to the guests.
3 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Add reservation status to Reservation details
In guest portal first screen, you can see an overview of reservations and clearly which one is cancelled. Once you enter into the Reservation details, the cancelled one does not state "Cancelled" so it can be confusing for the guest.
2 votes -
send guest messages
At the moment, you cannot send a message or email from Mews to your guests.
This functionality needs to be implemented ASAP. I really expect this functionality from Mews. There should be an easy way to send out a message to all inhouse guest at onec for example.9 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Allow Bring back Campaign on MEWS Email templates
Auto send a Bring Back campaign on MEWS email templates sent 3 months after guest departure to encourage repeat direct business.
1 vote -
Customise Email templates
Customise timing of when email templates are sent. For example, allow a 'before start' to be sent 24hrs prior or 72 prior to arrival. Also, the option to create new templates from scratch to incorporate upsells and other emails for the customer journey.
If 'Before start' is not enabled to send, allow a Check-in reminder to be sent separately. I understand now that this can only be achieved if Before Start is enabled.
1 vote -
Bill view
That the guest can view the bill at all times. Now this can only be done at the online checkout.
1 voteHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Travel Buddies connected. connect guest profiles
A lot of People always travel together like spouse or friends.. With mews the fellow travellers gets lost except the person who uses mews knows that Person A is always traveling with person B. It would be fine that there is an option to connect guest profiles.
4 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Remove automatic task for products added
When guests add a product during online check-in a task is created, we would like to be able to select whether the task creates or not and have the option to disable this automatic task from creating.
8 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en. Thank you again for sharing your idea!
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Email template placeholder for {bookable service}
Since Mews is doing such great work with bookable services. It would be great to be able to use a {bookable service} placeholder in the email templates.
Thank you for booking {spa treatment} at {hotel company name} sounds much better, doesn't it?
2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Offer different room categories and confirm only one of them
We offer a guest different room categories and send him this in an offer.
Now it must be possible for him to confirm only one category and reject all others.
Unfortunately, this has not been possible to date.
Thank you very much for the quick processing.1 vote -
Send message to FO and HK when a guest Checks out online
When using online Check out, clients do not necessary come to reception.
The Housekeeping and Front office teams struggle to know where the clients are.
Sometimes they check out and stay in the room (C/O is done but they just stay in the room till the very end) or they leave but no one knows when which makes the operations team lose precious time for HK to clean the room.
Ideally once the guest has checked out online, a task or a message is triggered which provide all the information necessary to the teams:
1. When the guest is actually…3 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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create automated guest messages, informing the guest that his room is ready for check-in.
If a guest arrives early and his room is not yet ready for check-in, it would be great to have an automated message, sent to the guest the moment his room is ready for check-in. This way the guest can leave the house again to explore the area and the moment, his room is ready, he will be notified and can come back to the hotel.
2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Before Start email send only to Confirmation Email Enabled
The Before Start email is sent to all the bookings, so it does not take in consideration which Confirmation Email's are Enabled in Visit Option.
Please considere to send the Before Start email only the Confirmation Email that is ENABLED and ignore the ones disabled.
This will help to send the information to the right customers instead of sending the invitation to all customers and create confusion.4 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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