Mews Guest Journey

Mews Guest Journey

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  1. At the moment guests have the possibility to create a new key via the Operator. However, it would be welcomed to add extra security to this process and ask the guest e.g. to confirm his/her identity via passport/ID scanner or to confirm one of the filled out profile details just like it would happen at a manned reception desk prior to creating a new/additional key.

    7 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  2. Our front desk uses Operator when it's busy. It would be great if we don't need to double-check the open balance on the computer

    16 votes

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    idea to upvote  ·  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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  3. For example the guest has an open bill from a previous stay and could not be charged via merchant, so we want to make sure that this specific guest won't be able to do the check in via Operator and will be forced to check in at the reception.

    7 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. We would like to let you know that it is not possible for a guest to check-in through Kiosk if they have an unbalanced bill from a prior stay. If you are experiencing this at your property then please reach out to support to help us resolve the issue.
  4. Our property deals with people who smoke inside the hotel rooms. It doesn't matter that they don't smell cigarettes inside of the room, nor that there is no ashtray.

    We used to require agreement with non-smoking policy on registration cards, however when the guest does check-in via Operator, it is not possible.

    We wish to have a special screen, where the guest has to agree that there is a penalty in case of smoking inside of the room.

    17 votes

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  5. In the checking process enter both guest name and confirmation number is not handy:
    What about a list of awaiting arrival like in commander ?

    15 votes

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    4 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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    released  ·  vojtech.hajek responded

    We have introduced such functionality in our Co-Operator mode of Operator. Interested in it? Let me know. Vojta from Mews

  6. 9 votes

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  7. The guests there bill has to stand on fully- paid before they can check in threw kiosk. Give the hotel the oppurtunity to choose if this is necessary. (excluding city tax, for example)

    10 votes

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    1 comment  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  8. 23 votes

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    2 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out the release note - https://releases.mews.com/en/mews-kiosk-is-now-available-for-ios. Thank you again for sharing your idea!

  9. As the italian police requires the "Document issued by" <Country> it would be great to add this field, as mandatory, in the Operator (Kiosk)

    5 votes

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  10. If the reservation is for 10 people, once they enter the passport information af all the adults, they can create 10 keys for the apartment. We would like you to introduce an option in Mews where the hotel manager could limit the number of keys that the client can cut at the kiosk.

    5 votes

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  11. As french grammar is very particular and the actual generic welcome message "bienvenue à/au" does not look appropriate, it would be perfect if the property could write the full welcome message.

    20 votes

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  12. Integrate with fysical payment terminal. We do not always have credit card information from clients booking trough a OTA. At arrival they have to pay citytax and it's not possible trough the operator right now.
    With a payment terminal integration 100% of our guest can make use of the self check-in

    30 votes

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  13. 21 votes

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    idea to upvote  ·  Aneta responded

    Hello from the Mews product team. We have updated your request from “In progress” state as we currently do not work on this feature. The idea can still be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. 5 votes

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  15. Currently, the Mews Kiosk requires that you have a reservation to be able to check-in. It would be great if we had the ability to allow the guest to actually process a walk-in guest saving the front desk time. This would require preauthorization for US clients or an option to pay in full at time of walk-in.

    41 votes

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    idea to upvote  ·  1 comment  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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  16. usage of kiosk without “lock screen”, to allow to show other things on the tablet as well (i.e. usage of ****** check-in robot)

    6 votes

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  17. 10 votes

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  18. 13 votes

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    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  19. 12 votes

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  20. 7 votes

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    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

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