Mews Guest Journey

Mews Guest Journey

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  1. during check in (at reception, kiosk or online) there need to be the option to fill in the business address.
    At the moment there is only the possibility to add the personal address.
    (online and at Kiosk this could be an option which is available regarding the purpose of stay - available if business)

    61 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  2. I think it would be ideal (and something seen in many other kiosks) that a in-house guest could recut his/her key in the kiosk if they have lost it. This would mean that the kiosk have three function 1. Check in 2. Check out 3. recut keys if lost. Thanks

    4 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. The software in Mews that reads ID data works much better than the one that does the same work in the kiosk app. In the kiosk app you have to enter some of the data manually, which is not necessary when scanning ID in Mews. The only problem with scanning the ID in Mews is that the system cannot find the camera it needs right away.

    4 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  4. It would be helpful, if the guests could fill out their company address directly at check in (registration form) with the mews operator.
    Also the same for the online check in is a company address missing.

    21 votes

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    idea to upvote  ·  2 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  5. When checking in via Operator email for Children should be allowed to be skipped.

    63 votes

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    idea to upvote  ·  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  6. 99% of guests in the US and Canada do not travel with their passport. Therefore Mews ID scanner doesn't work in this region. Properties are looking for ways to automate their check-in and checking ID/Driver's License is absolutely crucial.

    Scanning IDs and DLs is a needed feature in North America.

    Properties should also be able to make this a mandatory step if a guest wants to check in on a kiosk.

    11 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  7. As it seems, the QR code is only readable from Ipones (IOS) and not readable on Androids at the moment. Since Android still has a huge marketshare, this would be a big improvement for guests and hosts.

    1 vote

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    We have marked this request as ‘released’ as the Mews Kiosk can read QR codes from Android devices.

    Thank you again for sharing your feedback with us!

  8. Update Timing Kiosk App: it would be very helpful to have a way of being able to determine the period in which the kiosk app receives its update? Since we have been using the app, it has repeatedly happened that the app receives an update just when guests have arrived and are waiting to be checked in. The update takes time which the guests do not have. So maybe it would be an idea to design it so that we as users of the app can decide when to download the current update - after we have received a message…

    1 vote

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    1 comment  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. It would be great to be able to customize the requirements for a Kiosk Check. This would allow us to collect information that is not part of any legal environment based on our location.

    Right now we ask guests to utilize the kiosk but when it cannot collect all the information we need for a check in it sits unused.

    5 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. At the moment, Mews continues to match the actual date and time after midnight, so this is creating problems when night auditors are trying to fix various things for what is now the previous day.

    Would it be possible for Mews to remain 'stuck' on the current day at midnight, so that any further postings done throughout the early morning still post as the previous day, THEN when everything's good and ready, the Night Auditor could then 'roll the system' by completing the day just gone, and starting afresh for the new day? It just feels like there should be…

    1 vote

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  11. If you accidentally post an incorrect amount for a Product, or forget to enter some information such as a check no. or any other relevant information, there does not seem to be any way either outright cancel that posting, or to amend either the amount you accidentally posted, or enter some notes you forgot to write.

    Could this please be rectified ASAP?

    1 vote

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  12. When checking in guests "manually" it would be nice be be able to "force" a registration card to show up in the operator. Imagine walking to a check in desk, saying your name, and the receptionist makes your registration card appear on a tablet in front of you for you to fill in.
    It would connect the "kiosk" option from hostels, with the personal service of hotels.

    5 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. In short: we just need to register one person´s data.

    We try to speed up our self-check-in by encouraging online check-in in advance, however most of our guests do not check in online.
    Now, when they come to the hotel and check in through Operator Kiosk, it takes a long time to check-in (for example they struggle to find ö,ä,ü for their names). That time is then multiplied for each person staying, which is not necessary.
    We can cut self-check-in time in half by just not asking the companions´data, like we always do at the reception.
    This could be implemented…

    4 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  14. I would like to customize the check-out message on the kiosk.
    It now says 'If you need a copy of your bill, please contact us', but we do it automatically whenever we have an email address

    1 vote

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.
    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. We would like to take a photo of the guest when they check in via the kiosk for their profile & membership with out loyalty program.

    1 vote

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. After the last upgrade of mews. It is not possible to extend an upgraded person in the upgraded category as Mews moves the booking to the originally booked room (regardless if blocked or not )

    5 votes

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    idea to upvote  ·  2 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  17. As mews terminals are not available in all countries it is very important for us to arrange payment during check-in process with Kiosk please allow other external payment terminal integrations with mews/kiosk

    10 votes

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    idea to upvote  ·  3 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  18. I would like to sit with the guest, go through his bill and have him sign his bill and check out on the tablet

    5 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
    idea to upvote  ·  Aneta responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. Create possibility for upselling room upgrades when guest is checking in.

    12 votes

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    idea to upvote  ·  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  20. During the check in flow I want to verify the customer Credit card details and take a pre-athorization or a payment

    3 votes

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    1 comment  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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