Mews Guest Journey

Mews Guest Journey

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  1. Currently the QR code is automatically attached to confirmation email and cannot be removed. It's confusing for our guests as they don't know why we have this attachment on their confirmation email.
    An hotel can prefer to communicate about their online check-in than checking in on a Kiosk. I would prefer if you could hotel choose.

    38 votes
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    5 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Mewsers!
    You can now disable the QR code from all guest-facing emails through the Settings.

    To do so, please navigate to Settings > Services > Stay > Options and make sure that you don’t have “Enable QR code in emails” option selected.

    If the option is disabled, placeholder in the body email is ignored and won’t be shown in the email body, neither the QR code attachment.

    Have a great day,
    Aneta

  2. Google is stepping into Booking.com, Expedia and other OTA's (even some Metasearch) with Google Hotel Ads. All hoteliers want to show the option to book direct in their website when they appear in the search results when someone is looking for a hotel in X destination or a search has been done under the hotel name.
    Right now clients using Mews Distributor needs to contract WHIP to connect to GHA. Having direct integration will add value to Mews Distributor by matching most of the BE that have this integration and reducing cost of distribution. We also know that clients using…

    28 votes
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    idea to upvote  ·  5 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  3. Would be good to be able to reinstate a cancelled booking....

    11 votes
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    idea to upvote  ·  0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  4. Currently a guest can only search for dates; checkin and checkout. Some guest have a strong preference for a particular apartment type and they want to know on which dates this apartment type is available. Currently this is not possible. Guest can only try a million times by entering dates and hope it is bookable. The solution can be calendar view or at least provide info on which dates there is the first availability. Apartment 'Superior' is available on July 25'th for 4 nights. With a calendar view (see AirBnb example) it is easy to see the free available spots.…

    14 votes
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    idea to upvote  ·  3 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  5. A solution to display room respecting "ADA" (American with Disabilitites Act") nicely on Booking Engine. Currently, you need to create a new room space for each ADA room. It complicates greatly the usability as user see many room type on Booking Engine. You can see a solution on freehandhotels.com booking engine with a tick box "Accessible"

    22 votes
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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  6. Would be great if cancellation policies can be added in reservation details mentioned in booking confirmation received by customer.
    Like this, he is fully aware of specific cancellation policies, even if booking directly with hotel via phone or email.

    23 votes
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    idea to upvote  ·  3 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  7. Booking engine: ability to hide or customise products for certain rates booked, e.g. if package/promotional rate includes free breakfast, full price breakfast product should no longer be available to choose (user journey)

    11 votes
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    idea to upvote  ·  2 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  8. For online booking the clients should have more options how to pay. For example they can choose bank transfer or paypal.

    20 votes
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    idea to upvote  ·  2 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  9. If you have set certain restrictions (MLOS / CTA / CTD / ...) in Mews, it would be nice if the guest can see them in the Distributor. Right now the guest only gets a feedback of no availabilities, which is incorrect in most of the times.
    If the guest could see active restrictions in the calender it would result in not loosing business by showing no availabilty.

    4 votes
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    idea to upvote  ·  1 comment  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  10. To place a limit on the number of rooms available to be booked in one go. Many properties consider 9+ rooms a group reservation that has different payment, cancellation and packaging rules. Currently one person could book out the entire hotel before being able to apply a dynamic rate adjustment to increasing occupancy.

    96 votes
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    idea to upvote  ·  5 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  11. When a property is full the booking engine should show availability in all the other properties from the chain

    7 votes
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    idea to upvote  ·  1 comment  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  12. Is there another format available for our booking engine to see what rooms are available ?

    Showing the availability as a "grid or chart " perhaps rather than the guests having to select dates?

    4 votes
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    idea to upvote  ·  0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  13. In the booking calendar pop up, include each date's lowest price point and blackout dates where there's no availability.

    For example, see the Depart date calendar pop up at https://www.flyswoop.com/

    3 votes
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    idea to upvote  ·  0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  14. It would be great to have a picture of the hotel as background in the Booking Engine instead of grey or white.

    2 votes
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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  15. As a hotelier, I want to sell packages with special offers to my guests through Distributor.

    Example: Enjoy the Valentine day in our hotel! Weekend stay, romantic dinner for two and a bottle of Champagne for 599 EUR.

    I want these to be sold as packages rather than set up as special rates.
    I want them to look like special offer.
    I want them not to be limited to a specific date.


    Please, share other ideas and requirements in the comments, thank you!

    (issue raised on behalf of Gideon de V.)

    37 votes
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    idea to upvote  ·  4 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  16. Offer an automatic upgrade (depending on availability) for guests who are booking through the hotel's website (powered by the Distributor booking engine). So when booking a space category, the guest will get automatically the next best space category (it can not be a +2 categories upgrade).

    3 votes
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    idea to upvote  ·  0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  17. create option to make nationality and telephone number mandatory fields on Distributor

    22 votes
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    2 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  18. If the property offers e.g. 10 baby beds the product should only be bookable if one of the 10 beds are available.

    Second option would be that e.g. only 2 of the 10 double rooms have the space for an extra bed -> restricting on room count

    16 votes
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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  19. When viewing the booking engine on mobile, the property name is dropped from view. You can still see a tiny logo, but that's it. Some sort of solution here would be helpful so the booker knows for sure what they're looking at.

    1 vote
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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Joe,
    thanks for the feedback. If you wish to modify the header of the booking engine, we recommend using the solution called “Distributor widget” which is basically a booking engine embedded in your web page. With that, you have full control over the header of the page. Here is the documentation: https://app.gitbook.com/@mews-systems/s/distributor-guide/distributor-widget

    Attached please find the example is this solution being used by one of our clients.

    Have a great day,
    Aneta

  20. In the USA, it is common to have a separate cleaning fee that is billed on top of the rate. Rather than have this blended into the nightly rate, which inflates the rate when a booker is doing comps, we propose that in the latter stages of the booking process fees are itemized along with the taxes.

    With that, the message displayed next to the rate that says "excluding taxes and fees" will then make sense. Right now, it is inaccurate since we're blending cleaning fees into the rate and can only make it known that the fee exists via…

    1 vote
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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
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