Mews Guest Journey

Mews Guest Journey

Categories

JUMP TO ANOTHER FORUM

  1. Can you improve how you display city tax and tourism tax within booking engine as on reservation confirmation email?

    21 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  2. Properties are looking for more personalized experience. It's important to collect information such as allergies, personal preferences, arrival time, etc.

    It would be great if there was a flexibility to add additional fields in the booking engine (arrival, allergies, preferences, occasion for the stay) and give properties flexibility to collect this important data from their guests at the time of booking.

    18 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  3. We have a large amount of room types that have King beds capable of being converted into Twin configuration. Rather than choosing a set amount of rooms to sell as "Twin" we would prefer to make it an OPTION for the guest to choose their bed configuration. That way the full quantity of splittable beds is available to sell on our booking engine. Additionally, from an operational perspective we know 100% which bed configuration guests require. Splitting beds (or combining them to a King) is very labour intensive and has cost implications from a linen/bedding perspective. Having clear options at…

    15 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  4. Would be good to be able to reinstate a cancelled booking....

    63 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    idea to upvote  ·  1 comment  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  5. In the "Categories" screen there is always a "Maximum persons" info below the room name.
    For beds this always shows "Maximum persons: 1", which is quite confusing for a lot of guests. - It looks like there is only 1 bed left.
    Could you remove this info? Or is it possible to enable/disable this information by ourselves?

    11 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
    idea to upvote  ·  Aneta responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. Currently the QR code is automatically attached to confirmation email and cannot be removed. It's confusing for our guests as they don't know why we have this attachment on their confirmation email.
    An hotel can prefer to communicate about their online check-in than checking in on a Kiosk. I would prefer if you could hotel choose.

    42 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
    released  ·  Aneta responded

    Hi Mewsers!
    You can now disable the QR code from all guest-facing emails through the Settings.

    To do so, please navigate to Settings > Services > Stay > Options and make sure that you don’t have “Enable QR code in emails” option selected.

    If the option is disabled, placeholder in the body email is ignored and won’t be shown in the email body, neither the QR code attachment.

    Have a great day,
    Aneta

  7. We are expiring very unsatisfied guests who stays with us every week and is 'getting spammed with e-mails' both before and after each of their stay. We need to option to turn the automated e-mails off in the guest profile.

    These e-mails should still be sent to all new guests whereas returning guests seem to get VERY annoyed by receiving the same e-mails weekly in connection with their stays.

    Right now our only option is to completely remove their e-mail address from Mews which creates tons of issues with multiple guest profiles for the same guest, issues with sending confirmations…

    10 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  8. Customize the 'customer added' email - currently this email goes out to every guest and does not display correctly when sent through an OTA. This is often the first email a guest receives and is vitally important to get right, the tone of voice in the existing template may not suit the hotel it's being sent from. Having the ability to customize it would make a big difference to the customer journey.

    15 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  9. When you are in the booking engine, the property logo appears at the top left. On most websites, when you select the logo it brings you back home. In the Mews Booking Engine it does nothing. There is an "X" Box at the far top right corner that accomplishes this but with some users the "X" may mean to close the window. It would be a nice feature to be able to click on the logo and return to the home screen where ever you are in the booking engine.

    7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  10. When sending a confirmation to a booker, the name of the guest does not appear on the confirmation letter but only the reservation number. This does not look professional at all and we receive many complaints by our guests. They feel like they are a number and not a guest.

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  11. Allow custom Space Category names to be displayed in booking engine.

    Similar to Rates & Products create a External Space Category field in which we can set an external customer centric name.

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  12. In case you use for example more F&B splits (e.g. breakfast), the product report is hard to use. You need to choose from products all relevant breakfast types and afterwards count them manually together. If you could filter based on product category (product category Breakfast under which e.g. breakfast complimentary, small € breakfast, big €€ breakfast would be gathered) you would have all visible on one sight.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  13. In France, it is now mandatory to give the postal code of the guest when you want to close the bill. So it would be very convenient to make it mandatory when the customer makes the reservation. Or to leave us the choice to add it as a mandatory information or not.

    8 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  14. In the before start email the closing is not customizable. At the moment the closing is "Kind regards", which is pretty formal and not suitable for many brands. Therefore the introduction of an customizable footer would be great.

    7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  15. When marketing sends out an email highlighting a specific rate plan, we want to be able to include a URL link that goes direct to that rate code only . IE: these are not private rates. Nor do we want to duplicate existing public rates. Plus once we send the link we want the intended rate plan to be the ONLY rate plan displayed in the booking engine. For example, if we want to send out a marketing email highlighting our for golf packages that are public. SO this idea goes hand in hand with "display voucher rate only" but…

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  16. If you have set certain restrictions (MLOS / CTA / CTD / ...) in Mews, it would be nice if the guest can see them in the Distributor. Right now the guest only gets a feedback of no availabilities, which is incorrect in most of the times.
    If the guest could see active restrictions in the calender it would result in not loosing business by showing no availabilty.

    17 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    idea to upvote  ·  4 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  17. Hello,

    may I ask you to consider adding new feature in to financial analytics to see company names instead of guests name?

    Thank you very much!

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    idea to upvote  ·  0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  18. Having date picker, category, room select, checkout and confirmation on all separate URLs instead of sitting on the one url the whole time would be much easier to manage with tracking and it we could re-direct to our own custom confirmation page.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  19. Putting promo code on the date picker is not a usual user journey and they will be confused. Having it on the checkout page is much more normal and better for UX.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  20. If we are able to customise fields like "category" hotels can call it room, we can call it apartments etc. Just much less confusing than category for the user.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
← Previous 1 3 4 5 6 7 8
  • Don't see your idea?