Mews Guest Journey

Mews Guest Journey

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  1. Currently the QR code is automatically attached to confirmation email and cannot be removed. It's confusing for our guests as they don't know why we have this attachment on their confirmation email.
    An hotel can prefer to communicate about their online check-in than checking in on a Kiosk. I would prefer if you could hotel choose.

    38 votes

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    5 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Mewsers!
    You can now disable the QR code from all guest-facing emails through the Settings.

    To do so, please navigate to Settings > Services > Stay > Options and make sure that you don’t have “Enable QR code in emails” option selected.

    If the option is disabled, placeholder in the body email is ignored and won’t be shown in the email body, neither the QR code attachment.

    Have a great day,
    Aneta

  2. Can you improve how you display city tax and tourism tax within booking engine as on reservation confirmation email?

    10 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  3. Would be good to be able to reinstate a cancelled booking....

    26 votes

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    idea to upvote  ·  0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  4. Currently a guest can only search for dates; checkin and checkout. Some guest have a strong preference for a particular apartment type and they want to know on which dates this apartment type is available. Currently this is not possible. Guest can only try a million times by entering dates and hope it is bookable. The solution can be calendar view or at least provide info on which dates there is the first availability. Apartment 'Superior' is available on July 25'th for 4 nights. With a calendar view (see AirBnb example) it is easy to see the free available spots.…

    21 votes

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    idea to upvote  ·  3 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  5. If you have set certain restrictions (MLOS / CTA / CTD / ...) in Mews, it would be nice if the guest can see them in the Distributor. Right now the guest only gets a feedback of no availabilities, which is incorrect in most of the times.
    If the guest could see active restrictions in the calender it would result in not loosing business by showing no availabilty.

    7 votes

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    idea to upvote  ·  2 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  6. The standard ''Oh no, your payment failed'' is not every hotels standard tone of voice. Also, we do not have the 24 hours policy to authorize. This should be dealt with ASAP since we have a lot of unsatisfied customers having these emails sent.

    2 votes

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    1 comment  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  7. Would be great if cancellation policies can be added in reservation details mentioned in booking confirmation received by customer.
    Like this, he is fully aware of specific cancellation policies, even if booking directly with hotel via phone or email.

    26 votes

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    idea to upvote  ·  5 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  8. Currently, there are only a few options for how emails are automatically sent. It would be ideal if you could control which booking channels will automatically have emails delivered. For example, AirBnB has a very strict off-platform communication policy. If we could send emails automatically to everyone except AirBnB, or even tailor our emails granularity for each channel, that would be immensely beneficial.

    2 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  9. For online booking the clients should have more options how to pay. For example they can choose bank transfer or paypal.

    24 votes

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    idea to upvote  ·  2 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  10. A solution to display room respecting "ADA" (American with Disabilitites Act") nicely on Booking Engine. Currently, you need to create a new room space for each ADA room. It complicates greatly the usability as user see many room type on Booking Engine. You can see a solution on freehandhotels.com booking engine with a tick box "Accessible"

    22 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  11. Booking engine: ability to hide or customise products for certain rates booked, e.g. if package/promotional rate includes free breakfast, full price breakfast product should no longer be available to choose (user journey)

    12 votes

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    idea to upvote  ·  2 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  12. Final price in Mews booking engine does not provide enough transparency to guest of what does it consist from. That leads to several problems:


    1. guests complain about additional charges when products are added by product rule on the background

    2. in multi-tax environments, the final price is sometimes inflated by taxes and fees which are added by product rules. Guest is not aware that price already include that which makes properties to look more expensive than competition

    3. In single-tax environments, city taxes are posted as products. In order to stay competitive, property doesn't include them in price. Guests are later complaining…
    10 votes

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    idea to upvote  ·  0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  13. To place a limit on the number of rooms available to be booked in one go. Many properties consider 9+ rooms a group reservation that has different payment, cancellation and packaging rules. Currently one person could book out the entire hotel before being able to apply a dynamic rate adjustment to increasing occupancy.

    101 votes

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    idea to upvote  ·  5 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  14. the property "The Olive boutique and spa" was thinking about uploading a video/GIF in the booking engine to show the customers more about the space. I found it interesting as we are striving to increase the Mews Booking Engine and therefore, the merchant usage.

    1 vote

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  15. Currently, if we set a restriction of 3 days (weekend) and guests search for a stay of 2 days the system offers the guest the next weekend where there is no restriction instead of offering/showing the restriction.
    So, show the guest the restriction so they can change their stay to 3 days to book at our property.

    1 vote

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  16. When a customer enters a Voucher code there are both - corporate/private and public rates.
    It is not possible to evaluate how many guests have booked a public rate instead of a private one they had access to.

    1 vote

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  17. For Non Refundable Bookings or bookings with a payment at confirmation, refuse bookings for which payment has failed.

    Currently, bookings are accepted with failed payments and only a settlement task in created. This leads to excess admin for bookings that provide no income.

    39 votes

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    idea to upvote  ·  1 comment  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  18. Customize the 'customer added' email - currently this email goes out to every guest and does not display correctly when sent through an OTA. This is often the first email a guest receives and is vitally important to get right, the tone of voice in the existing template may not suit the hotel it's being sent from. Having the ability to customize it would make a big difference to the customer journey.

    1 vote

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  19. If there is no availability for the requested dates the distributor takes into consideration the days of the week the guest books. For instance, if they choose a weekend stay, it will narrow down on the days of the week that is chosen. This is a default setup but mostly guests would only know alternative dates 1 day before or 1 day after their originally requested dates and now they only get alternative dates for the exact same weekday as they previously requested. That does not make sense as normally guests are flexible to arrive one day before or after.…

    6 votes

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    idea to upvote  ·  3 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  20. In the booking calendar pop up, include each date's lowest price point and blackout dates where there's no availability.

    For example, see the Depart date calendar pop up at https://www.flyswoop.com/

    4 votes

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    idea to upvote  ·  0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
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