Currently the QR code is automatically attached to confirmation email and cannot be removed. It's confusing for our guests as they don't know why we have this attachment on their confirmation email.
An hotel can prefer to communicate about their online check-in than checking in on a Kiosk. I would prefer if you could hotel choose.

It would be great to have a Lost and Found list which can be merched to a customer.

As the 'Mail Templates' section is already limited, a lot of HTML and other code is needed for the formatting of emails. Please give us the option within the Mail Templates section to send a test email to a custom email address.

Can you improve how you display city tax and tourism tax within booking engine as on reservation confirmation email?

When checking in via Operator email for Children should be allowed to be skipped.

Would be good to be able to reinstate a cancelled booking....

The pre-arrival mail was recently released as a new functionality. Which was very handy to inform customers about the COVID measures taken in the hotel. At this moment, you can't style this email template. Only add plain text.
Please upgrade this functionality so it fits the brand of the hotel and a possiblity to add images and others.

It would be helpful, if the guests could fill out their company address directly at check in (registration form) with the mews operator.
Also the same for the online check in is a company address missing.

We're facing difficulties in some properties where under aged guests are checking in online. There should be a way to stop those online check in. At the moment they could just pick up the key on the operator kiosk and go to the room. Therefore we would accommodate them, without knowing they are under the allowed age, which is against the law. We do have the responsibility to control the age of the guest. This already happened and cause complains and frustrations on hotel and guest side.

Allow clients to scan their ID or Passport from Mews Navigator to make the Online Check-In experience even better.

At the moment, when the Guest is making the online check-in, the email address from the OTA (not the real email address) is already populated. THe guest should be obliged to introduce his real email address.

during check in (at reception, kiosk or online) there need to be the option to fill in the business address.
At the moment there is only the possibility to add the personal address.
(online and at Kiosk this could be an option which is available regarding the purpose of stay - available if business)

At the moment when an optional reservation is made for a guest manually, the guest will receive an email from MEWS and they can just click on Confirm or Cancel.

When they Click on Confirm the optional reservation is immediately confirmed in MEWS but no credit card details are requested to guarantee the reservation.

We want the system to only give the guest the possibility to Confirm the reservation once they have inserted their credit card details first.

Thank you !

It would be great if guests would receive an automatic e-mail after departure to review their stay and if we could choose to show these reviews to other guests in the distributor when choosing/booking a room.

Alternatively, guest can be asked to provide review during online check-out as well.

receive notification if email cannot be delivered to guest due to wrong email adress of customer

99% of guests in the US and Canada do not travel with their passport. Therefore Mews ID scanner doesn't work in this region. Properties are looking for ways to automate their check-in and checking ID/Driver's License is absolutely crucial.

Scanning IDs and DLs is a needed feature in North America.

Properties should also be able to make this a mandatory step if a guest wants to check in on a kiosk.

Question: online check-in.

Can a different background be placed per hotel there?Now guests see large buildings. This has nothing to do with our company!