during check in (at reception, kiosk or online) there need to be the option to fill in the business address.
At the moment there is only the possibility to add the personal address.
(online and at Kiosk this could be an option which is available regarding the purpose of stay - available if business)

Multiple selections of mail template for confirmation(with//without price; different cancellation policies depending on rate and space categories/ Different T&Cs and in each one associate triggers to allow Mews to know when a specific one should be sent out.

Properties cannot scan/upload guest IDs during online check-in, or on the kiosk or in the system itself if the ID/Driver's License is issued in the US or Canada.

Mews does not support the format of IDs/Driver's Licenses in North America.

This is an extremely important feature as this is industry standard to check guest ID in North America to prevent fraud, and it would increase the value of Mews in NA Market.

As the 'Mail Templates' section is already limited, a lot of HTML and other code is needed for the formatting of emails. Please give us the option within the Mail Templates section to send a test email to a custom email address.

It would be great to have a Lost and Found list which can be merched to a customer.

The pre-arrival mail was recently released as a new functionality. Which was very handy to inform customers about the COVID measures taken in the hotel. At this moment, you can't style this email template. Only add plain text.
Please upgrade this functionality so it fits the brand of the hotel and a possiblity to add images and others.

Currently the QR code is automatically attached to confirmation email and cannot be removed. It's confusing for our guests as they don't know why we have this attachment on their confirmation email.
An hotel can prefer to communicate about their online check-in than checking in on a Kiosk. I would prefer if you could hotel choose.

Can you improve how you display city tax and tourism tax within booking engine as on reservation confirmation email?

At the moment when an optional reservation is made for a guest manually, the guest will receive an email from MEWS and they can just click on Confirm or Cancel.

When they Click on Confirm the optional reservation is immediately confirmed in MEWS but no credit card details are requested to guarantee the reservation.

We want the system to only give the guest the possibility to Confirm the reservation once they have inserted their credit card details first.

Thank you !

Properties are looking for more personalized experience. It's important to collect information such as allergies, personal preferences, arrival time, etc.

It would be great if there was a flexibility to add additional fields in the booking engine (arrival, allergies, preferences, occasion for the stay) and give properties flexibility to collect this important data from their guests at the time of booking.

Would be good to be able to reinstate a cancelled booking....

When checking in via Operator email for Children should be allowed to be skipped.

At the moment the e-mails that are sent from the system are one size fits all. However, the tone of voice and info in e-mails towards guest differs per segment. It would be nice to set up different templates per segment.

It would be helpful, if the guests could fill out their company address directly at check in (registration form) with the mews operator.
Also the same for the online check in is a company address missing.

The before start e-mail is in plain text, can it be made possible to use HTML

99% of guests in the US and Canada do not travel with their passport. Therefore Mews ID scanner doesn't work in this region. Properties are looking for ways to automate their check-in and checking ID/Driver's License is absolutely crucial.

Scanning IDs and DLs is a needed feature in North America.

Properties should also be able to make this a mandatory step if a guest wants to check in on a kiosk.

We're facing difficulties in some properties where under aged guests are checking in online. There should be a way to stop those online check in. At the moment they could just pick up the key on the operator kiosk and go to the room. Therefore we would accommodate them, without knowing they are under the allowed age, which is against the law. We do have the responsibility to control the age of the guest. This already happened and cause complains and frustrations on hotel and guest side.

It would be great if guests would receive an automatic e-mail after departure to review their stay and if we could choose to show these reviews to other guests in the distributor when choosing/booking a room.

Alternatively, guest can be asked to provide review during online check-out as well.