during check in (at reception, kiosk or online) there need to be the option to fill in the business address.
At the moment there is only the possibility to add the personal address.
(online and at Kiosk this could be an option which is available regarding the purpose of stay - available if business)

When we use the space types in combination with the booking engine, the name of the space type is displayed very prominently in the booking proces.
When you book a house, boat, bicycle or special accommodation instead of a room, the booking engine shows it as e.g. a site.
We would like to see this at least as an external name that you can change to whatever you want.

Multiple selections of mail template for confirmation(with//without price; different cancellation policies depending on rate and space categories/ Different T&Cs and in each one associate triggers to allow Mews to know when a specific one should be sent out.

Properties cannot scan/upload guest IDs during online check-in, or on the kiosk or in the system itself if the ID/Driver's License is issued in the US or Canada.

Mews does not support the format of IDs/Driver's Licenses in North America.

This is an extremely important feature as this is industry standard to check guest ID in North America to prevent fraud, and it would increase the value of Mews in NA Market.

At the moment when an optional reservation is made for a guest manually, the guest will receive an email from MEWS and they can just click on Confirm or Cancel.

When they Click on Confirm the optional reservation is immediately confirmed in MEWS but no credit card details are requested to guarantee the reservation.

We want the system to only give the guest the possibility to Confirm the reservation once they have inserted their credit card details first.

Thank you !

It would be great to have a Lost and Found list which can be merched to a customer.

I think it would be ideal (and something seen in many other kiosks) that a in-house guest could recut his/her key in the kiosk if they have lost it. This would mean that the kiosk have three function 1. Check in 2. Check out 3. recut keys if lost. Thanks

The pre-arrival mail was recently released as a new functionality. Which was very handy to inform customers about the COVID measures taken in the hotel. At this moment, you can't style this email template. Only add plain text.
Please upgrade this functionality so it fits the brand of the hotel and a possiblity to add images and others.

Can you improve how you display city tax and tourism tax within booking engine as on reservation confirmation email?

t the moment when an optional reservation is made for a guest manually, the guest will receive an email from MEWS and they can just click on Confirm or Cancel.

When they Click on Confirm the optional reservation is immediately confirmed in MEWS but no paiement is required to confirm reservation

We want the system to only give the guest the possibility to Confirm the reservation once tthe payment is made

Properties are looking for more personalized experience. It's important to collect information such as allergies, personal preferences, arrival time, etc.

It would be great if there was a flexibility to add additional fields in the booking engine (arrival, allergies, preferences, occasion for the stay) and give properties flexibility to collect this important data from their guests at the time of booking.

The before start e-mail is in plain text, can it be made possible to use HTML

As the 'Mail Templates' section is already limited, a lot of HTML and other code is needed for the formatting of emails. Please give us the option within the Mail Templates section to send a test email to a custom email address.

Would be good to be able to reinstate a cancelled booking....

Create different types of confirmations for different types of rates. For example for the holidays we want our guests to receive the right confirmation with all their reservation contains.