410 results found
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Display lowest available rate in booking engine calendar
Display lowest available public rate in booking engine while selecting dates ( similar to SynXis booking engine), or show no availability.
This is a standard of Leading Quality Assurance (LQA) for The Leading Hotels of the World.
14 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Upselling during the Guest Journey
Create an option to upsell guests with add-ons, products, services and room upgrades during the guest journey.
Guests should be able to book additional services, products even after they create their booking.
145 votes -
product restrictions
Allow customization on when a product should or shouldn't be shown to the guest.
Some examples:
- Don't show breakfast product for breakfast included rates
- Restrict a product in the guest journey depending on minimum/maximum advance (will allow for gradually more expensive versions of the product as it gets closer to the date of stay)
- Restrict a product for certain days of the week (only available on weekends)
36 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Proving Guest has accepted T&Cs tickbox
Whilst its 'controlled' in the booking flow that a guest cannot complete the reservation without ticking the acceptance box for T&Cs, when it comes to defending a chargeback it supports a stronger counter-challenge if we have the ability to send a screenshot of the reservation summary with the datapoint captured that the T&Cs were accepted and timestamped.
31 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Autofill for Mews booking engine
I realised that the Mews booking engine does not use labels for the form (first name, last name, email address, ...). Autofill won't work properly.
Most browsers support autofill and I think Mews should make use of that. It will bring more convenience for guests.
You can find more information on this topic here: https://web.dev/learn/forms/autofill/
5 votes -
automatic e-mails by source
Automatic e-mails are currently sent to all guests with an e-mail adsress. However, even OTA-guests-addresses (generated by the OTA for the communication via an extranet) are count. This leads to situations when our coded template is being sent to e.g. a booking.com-customer and basically unreadable in the extranet messaging tool. we would suggest either switch on/off-function by source or different templates by source (e.g. simplified versions/text only) for OTA guests
6 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Add voucher in a resrvation already done
It will be great if we can have the option to add or change the voucher when a reservation is already done.
7 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Notification when email has not been delivered or possibility to export the 'mail queue items' report
It is handy to be notified when an email has not been delivered.
This means usually that the email address is incorrect, and we should contact the guest to see if they received all the information, such as the confirmation letter.Or if it possible to create an export schedule of the 'mail queue items' list/report.
42 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Make the calendar easier for guests
The calendar in the kiosk for the expiration date, birthdate, etc. is very illogical. It would be better if guests are able to write the date themselves, or make it a 3-part process (think apple) with the year date, and month separate.
The process to click the year first (tiny module top right) and then find the month and then the date is very confusing and unintuitive.6 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Users are now able to type dates into relevant fields on the Kiosk. Thank you again for sharing your idea!
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Airbnb, Expedia & Booking.com Chat Integration
Integrate with Airbnb, Expedia and Booking.com directly including Chat API so that we can have a universal chat experience for our guests, currently we are having to use a clunky external system that provides a unified inbox.
But it would be SOOOO much better if this was integrated directly into MEWS.
22 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Adapt room picture on Email template
When a guest receive a stay confirmation or proposal, it would be nice if the room picture is shown on it
8 votes -
Check In form more user friendly
The printable registration form is not user friendly. Guest wich use my own designed registration form are much faster. im sure its easy to make it more user friendly.
larger font
better fields
more guest on one sheet not each guest one sheet..9 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Mews Booking Engine bug - Underage booked into room / space on their own.
Mews currently does not allow restricting minors to be booked into selected room/space types. For example allowing a child to be booked to shared dormitories and especially as the sole traveler is in a breach of regulations in number of countries.
Feature to add - option to select per space type to allow minors to be booked in and also whether only as secondary occupant to an adult or as sole occupant.
11 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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"How did you Hear about us"
A " how did you hear about us when making a reservation through the booking engine" would be great for Marketing purposes !
Please :)11 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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enable sending specific rooms to book via booking engine
Properties want to be able to send a specific room with pictures and description to a guest so that the guest can have an ultimate decision to book a room. Mews allows properties to send a quote or reservation inquiry but it won't give the guest ability to see what the room looks like. Having pictures with description would bring additional value.
3 votes -
Let the main booker add companion details during the online check-in process
I understand how nice it is to collect more email addresses from guests, but the workflow to add companions during the online check-in process is causing most guests to not finish it.
We (in Austria) require a name, nationality and date of birth of every companion.
During the process, the main booker fills out his/her details, which is working very smoothly. Then the guest is asked to add companions. The guest can add a name and an email address for the companions, who then have to perform a seperate check-in process. This often does not happen, as the guest feels…
3 votes -
Add condition for automatic emails
Add the possibility to add conditions for the automatic emails.
For instance, when a guest create a last minute booking and a pre-checkin email is is sent, make sure no other email is sent to fill the profil on the same day.
Avoiding dupplicate information.15 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Allow products to be bought per person rather than based on number of people in the room
Allow products to be bought per person rather than based on number of people in the room e.g room is booked for 2 people but only 1 person want a massage which is an extra. Currently you can only book 1 if you choose once or per person and it is based on the number of people in the room
7 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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add personalized message to the guest confirmation
preview of the guest confirmation, be able to add a personal message
5 votesHello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Booking abandoned disable cancellation email
When a reservation is created via the booking engine with an invalid payment the guest does not receive any email to tell them a reservation is on hold. The guest does receive however a cancellation email when the cancellation 'booking abandoned'. This is causing many confusions and complaints as guests did not know to begin with that a reservation is being held, they should not receive an email when this cancels .
3 votes
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