2106 results found
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feedback
MEWS is very often asking for Feedback in a small window and asks how likely it is, that I would recommend MEWS regarding to the action I just took.
I really love MEWS, and like to involve and help.
I always have to either rate or cancel this window, and if a couple of tasks is going on, or more than one customer is before me, my workflow is really disturbed. It would be lovely if you'd ask not so often or in another way.
I know it is not really a idea, but I wanted to offer other Mewsers…6 votes -
Add a pdf printable option to the new in house guest report
Add a pdf printable option to the new in house guest report
7 votes -
Add extra functions to the Product Checklist
Product Checklist could have a wider set of functions such as ability to post directly to Profiles without a current reservation. And ability to post to Spacetime Reservations (not only Guest)
18 votes -
Cyber Security Information after a phishing attack
After a phising attack, or an unallowed log in into the system, it would be helpful when MEWS sends immediately a note to the affected user and parallel to a defined admin user and a general mailaccount. We made the experience that after a phising attack there was lost a lot of time.
6 days after the attack to a login from a user we got the information to one undefined Admin User who is working part time on Friday Evening. 10 more days later we got further information also to non specifc Admin user. In case of a cyber…10 votes -
Show departments in the task list
The relevant department is currently not displayed in the task list within the reservation. So if I want to know who the task is written for, I have to open it individually.
It would be nicer if there was a column for the department in the overview.23 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Anzahl Personenzahl in Zeitachse
Ich würde mir wünschen, dass in der Zeitachse neben den Namen auch direkt die Anzahl der Gäste im Zimmer angezeigt wird. Da wir Aufbettungen buchbar haben und auch Einzelnutzung möglich ist, hätten wir so in der Zeitachse den besseren Überblick.
7 votes -
Remove Products when changing packaged rate
When products are added because of a package, thus added through a product rule with a rate or rate group as condition, when changing that Rate also the products should be removed.
18 votes -
Type and tab instead of clicking from calender to change date in report filters
It would speed up the selection of dates in the filters if one could just type then press tab key. Ideally it would auto populate the current year. Also, some date selections do not adjust the end date based on the selected start date so it takes quite a lot of clicks to, say, get the view of your OCC for next week. Same for changing rates for date ranges etc.
4 votes -
Improvement on Product Rules Conditions
Add More conditions to the Product Rules: so users can have even more specific applications. Some of them are:
Such as the "Creation Date" of reservations. Especially if a new tax/service fee is to be in effect only after/before a certain date.
Age Categories
Space Features
Valid Period of promotion (Voucher)
Floor Number5 votes -
Removing guest from group
It should be possible to remove a guest from a group.
Cancelation and rebooking is not a logical process. The canceled booking stays forever in the group, doesn´t it?Shouldn´t be to hard to develop. ;-)
52 votes -
Better view of Inquired reservations
please add Inquired reservations in both places, Reservation Overview and the Availability & Occupancy report
Is it possible to get a better view of the Availability & Occupancy report to also include INQUIRED reservations?
Per today we can see the number of Optional reservations and Inquired blocks, but not Inquired reservations - which would to get a clearer overview of wait listed reservations.
Per today, the only way to find the INQUIRED reservations is a very complicated and time consuming way, you have to go through the Reservations report and choose Inquired.
But On the Reservation Overview - used every…
25 votes -
Availability block reservation status
To effectively utilize the Availability Blocks section, we need the ability to pick up rooms from a block that has an optional booking status. We often work with call-in allocations, where clients reserve a set number of rooms (e.g., 50) for their participants. As participants book rooms, the booking status changes to "confirmed" once a room is booked for an individual.
5 votes -
guarantee
The idea of implementing different guarantees for room reservations is an excellent way to create clarity and organization within the team. Here’s a brief explanation of each proposal, which can help with implementation:
Credit Card (CC): This option provides assurance that the guest is serious about their reservation. The team can easily verify that the credit card is valid and that there is sufficient credit available.
Deposit (DEP): A deposit ensures that guests commit to their reservation. This can also help reduce no-shows and offers financial protection for the hotel.
No Guarantee (NON): It's important to offer a no-guarantee option…
3 votes -
Option for "Start check in X minutes before arrival time"
When using digital solutions and integrations, accurate timing is crucial.
In Mews, the selected arrival time does not always match the exact check-in time when using automated check-in. Sometimes, there can be an additional delay of up to 10 minutes before the reservation is fully checked in, causing issues—for instance, when promising guests "check-in at 3 PM" and having an automated flow dependent on the exact check-in time.
By implementing an option like "Start check-in X minutes before arrival time," each property could individually accommodate this delay, significantly improving the guest experience.
4 votes -
Option to disable create reservation from timeline feature
It would be great if the feature for creating reservations directly in the timeline could be made optional and turned on or off in the settings. While this feature has been well received from many of our staff, it is often triggered unintentionally when navigating through the timeline. The possibility to turn it on or off would help our staff by allowing them to customize the handling of the timeline to their preferences.
3 votes -
Automatic invoice dispatch at check out if mail is stored
In addition to the “Close paid invoice” checkbox at check-out, offer “Close paid invoice and send by email” as an option. We always send the invoice to private guests by email, but nothing needs to be changed on the invoice and automation would take up a lot of work here.
4 votes -
This forum
Dear Mews forum managers,
I've been on the forum for a while now and have a few suggestions for improvements.
It would be nice if:
*the results could be filtered according to completed, rejected, open. at the moment you have to fight your way through various articles that make no sense to read
*if you could also filter the search, e.g. all words must be included etc.
*if your entries were moderated so that similar ideas were grouped together
*if there was feedback on entries that have really received a lot of votes and yet are obviously not implemented
*if…21 votes -
Show group total price for (optional) reservation groups
Currently, the 'manage reservation' screen for groups does not show a summary of the total cost for the group, but only shows the total of each individual reservation.
With optional reservations, there is no bill added to the 'billing' tab yet, so there is no (easy) way to verify how much the total cost is for the group reservation. This causes difficulties especially when sending out quotes to the guest.
3 votes -
Move a guest from a higher category to a lower category in the planning view
Currently, it is not possible to move a guest from a higher category to a lower category in the planning view. This restriction is particularly problematic when working with groups for whom the room type is irrelevant. Each time, you have to go to the reservation in question to make the change. This is a waste of time for us.
This restriction would be implemented to avoid making mistakes. But why not simply display a warning message, but still leave this option open?
2 votes -
Eingabe und Anzeige von Gruppenblöcken / Gruppenreservierungen
Es wäre sinnvoll und einfacher, wenn man direkt vom Reservierungsbutton aus auch eine Gruppenreservierung / einen Gruppenblock anlegen kann. Der Umweg über den "Verfügbarkeits Blöcke" Bericvht ist sehr umständlich. Auch sollte man den Gruppenblick in der Verfügbarkeitsübersicht sehen können. Zusätzlich sollten Reservierungen die zu einer Gruppen gehören einfach erkennbar sein in der Zeitachse bzw bei den Anreisen, also ohne, dass man in jede Buchung klicken muss und schauen muss, ob diese zu einer Gruppe gehört. Eine Filterung der Anreisen nach Gruppe wäre ebenfalls sinnvoll.
3 votes
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