1923 results found
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Improve Error Messaging for Permission-Restricted Service Configuration
The system displayed a generic error message:
"Oops, something went wrong."
The message suggested a system or application failure, even though the underlying issue was not a platform error.
Impact
- Users are unable to determine the actual reason for the failure.
- The generic message leads users to believe there is a platform issue, resulting in unnecessary troubleshooting efforts.
- Additional support interactions may be required to identify what is actually a permissions-related issue.
- Creates confusion and reduces confidence in the product experience.Requested Enhancement
When a user encounters a 403 Forbidden response while accessing or editing an…
2 votes -
Get notified when a booking is cancelled
It would be nice to get some sort of notification when a booking is cancelled. That way it is possible for us to know if we suddenly have a room avaliable, when we know other guestst wish to stay with us, and we can inform them.
3 votes -
internal use default time the same as check-in and check-out time
We want the default times for internal use of the accommodations to be set to the same times as our check-in and check-out times:
Currently, the accommodation blocks for internal use are set from 12:00 to 12:00.
2 votes -
Remove passkey requirement for demo environment
We use a demo environment for training and development. Multiple demo users are not possible (we tried, but it did not work).
So we end up with one admin user account. Admin accounts are now required to use passkeys, but these are hard to share without an extensive password infrastructure.
2 votes -
Sorting reservations by reservation number
I would like to have the option to sort arrivals by reservation number instead by last name.
3 votes -
less unnecessary updates form mews and a way to give feedback
Why does Mews changes things for no reason? where is the back button on reservation gone? when I do my reservations checks, once I'm finished, I had to click back 5-6 times before it takes me back to the reservation report. Also, not impressed with new reservation report - you seem to have to re-enter all the filters every time you try to go back to original reservations list!
6 votes -
More easily visible competitor pricing information
Hello R&D team,
It would be great to have a more visual price screening page on Atomize to see the competition with a glance. Also the number of competitors could be increased to 8-10 to have a better representation of the market.
Thanks and have a great day,
Bence NAGY
[email protected]4 votes -
affichage du calendrier
Serait il possible d'avoir le choix de l'affichage des numéro de chambre dans le calendrier? en effet celles ci sont affichées par groupe de chambres de même catégorie. Pourrait on choisir de les afficher par numéro de chambre et avoir ainsi une liste de numéros qui se suivent... plus pratique pour gérer par exemple les chambres communicantes quand elles sont de 2 catégories différentes. plus pratique également pour avoir un visuel ,dans le calendrier, d'un étage complet.
1 vote -
Reservations Overview
Hello,
There need to be a Overview function, a function where all reservations shows up in a detailed list which where you can filter directly on the overview either on name A-Ö, ratecodes, floor in the hotel or roomtype just as some examples.ex. Click with mouse on name+ enter and all reservations shows in order from letter A, click on a specific rate + enter and all reservations booked with that rate shows in order from the top, click on a name ex. Lisa and all Lisa shows on the screen, (good when you quickly want to see if…
4 votes -
Restricted rate layout on Reservations page
After the recent update, the Reservation page feels more cluttered when displaying restricted rates. Previously, only the text “Restricted” was shown, which made it clear and easy to distinguish these rates.
Now that both the price and the “Restricted” label are displayed, it’s less clear. We would prefer the previous layout, as it was cleaner and easier to work with.
4 votes -
Auto cancellation when same day reservation (made after 4pm) does not complete payment link
When a booking is made after 4pm for the same day, a payment link is automatically sent to the booker to request payment in full for this confirmed reservation. This link is valid for 15 minutes. If the booker does not complete payment, the reservation should be automatically cancelled.
44 votes -
Registeration card only for the owner
It would be great to be able to print a registration card only for the owner. If the reservation is at least for two people and there are already their names the printer automatically prints registration cards for both guests. This is a waste of paper and useless. Is there any update coming soon?
2 votes -
Company-Level Financial Controls & Payment Dating Flexibility
Currently, payments are recorded and consumed at the time they are entered into the system, rather than reflecting the actual transaction date from external payment sources (e.g., bank transfers).
Client Concern
Misalignment between:
Bank transaction date
PMS payment recordCreates reconciliation challenges, especially when:
Payments are received outside working hours (e.g., weekends)
The responsible staff member is not presentForces reliance on:
Notes/manual tracking
Institutional knowledge (risk if team member is absent)Desired Outcome: Allow date control for external payments:
Ability to:
-Backdate payments (e.g., received over weekend)
-Post-date payments (align with bank settlement date)Separate:
Transaction date (real-world)
Entry…2 votes -
Company-Level Blocking for AR Risk
Desired Outcome
Introduce a company-level control mechanism that ensures financial risk is properly managed.Currently, blocklisting in Mews is applied at the customer profile level, which aligns with where reservations are created and managed.
However, in Account Receivables workflows, companies (profiles with billing responsibility) are financially accountable — not the individual customers attached to reservations.Option A: Company-Level Blocking
Add a “Block company” flag
Prevent:
-Creation of new reservations linked to that company
-Assignment of that company as billing profile
-Applies across all related customer profilesOption B: Automated Financial Enforcement (Credit-Based)
Enhance the credit limit system:Automatically evaluate:
-Outstanding…2 votes -
Restrict Modification of Additional Expense Items after Closed Fiscal Period
The issue is that we can still remove already posted and fiscally closed Additional Expense items, despite the editable History Window (EHW) being set to a specific time period in the settings.
Issues that arise:
-Enables Unintentional or Unauthorized Changes
-Operational Risk and Data Discrepancies if the modification is not caught on time.4 votes -
Multi Property: add the possibility to set user rolse and permissions
Today central users are automatically admin. So it is not possible to give the multi-property access to a new user by limiting some areas as it can be done in each property.
Ther request is to extend the roles created for the different properties also for the MMP. It is not optimal to have an high number of users with Admin provileges.8 votes -
138 votes
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Save preferred filters on the Task report
Currently, the report always resets to the “Deadline” date filter, requiring users to manually switch it (often to “Created”) every time they open it.
The proposed enhancement is to let users:
Save their preferred filter settings (especially date filter like “Created”)
Have filters persist after refresh or reopening the report
Optionally set a default view at user or property levelThis would reduce repetitive manual adjustments and improve daily operational efficiency for teams that rely on a non-default task view.
2 votes -
Improve visibility and traceability of invoice corrections on billing documents
Currently:
- The original invoice retains the removed item with no visible indication of correction
- The correction is generated as a separate invoice with a new number -The only traceability exists in: >Action logs >Item-level history
However:
- These sources are not part of official billing documents
- They are not accessible to external stakeholders (e.g., auditors, accountants)
- Users must perform manual investigation to reconcile documents
Impact
- Reduced transparency in billing documents Increased effort in reconciliation and audit processes
- Confusion for clients reviewing invoices Risk of perceived inconsistencies in financial records.
Proposed Solution
Introduce visible linkage and correction indicators at the document level,…2 votes -
Warum werden Rechnungen von Mews an Hotelbetreiber nicht in Deutsch verfasst?
Warum werden Rechnungen von Mews an Hotelbetreiber nicht in Deutsch verfasst?
2 votes
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