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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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457 results found

  1. In order to issue invoices in the "Overview by date (no reservation details)" invoice format we would need 3 changes to be implemented:

    1.Add notes to the "Overview by date (no reservation details)" invoice format 
     
    Currently the "Overview by date (no reservation details)" invoice format does not show notes for additional products for the services that have the option "has expanded bill items" and for products that have "bill as package" disabled.

    When the system does not allow the correct date to be selected, this "notes" field is often used to specify the date of when the service was…

    1 vote

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  2. In order to issue invoices in the "Overview by date (no reservation details)" invoice format we would need 3 changes to be implemented:

    1. Add notes to the "Overview by date (no reservation details)" invoice format    Currently the "Overview by date (no reservation details)" invoice format does not show notes for additional products for the services that have the option "has expanded bill items" and for products that have "bill as package" disabled.

    When the system does not allow the correct date to be selected, this "notes" field is often used to specify the date of when the service was…

    1 vote

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  3. Rechnung herunterladen Knopf / Download Invoice button

    Bei Übersicht direkt die Möglichkeit die Rechnungen zur herunterladen ohne immer eine Tab öffnen zu müssen.

    1 vote

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  4. When you post a product to a bill you have the possibility to add a "note" that is shown on the product on the invoice. However, once posted, you can not add a note afterwards or edit the note. Then you have to remove the product and add it again to write a new note! It would be better if you could jut edit or add a note after the product is posted on the bill.

    3 votes

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  5. Hi, we need to filter by last name, but the export only contains first and last name in one cell, so we can only filter by first name.
    It couldn´t be to difficult to make a change, couldn´t it?

    19 votes

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  6. For guests needing a company address on their invoice,but are paying for the stay themselves, the current set-up seeks to add the company profile as secondary profile after check-in, then take the payment at check-out, and then swap the two profiles on the invoice so that the company would be primary and the guest´s profile would be secondary/ linked profile. Therefore you need to find the right address again, which usually takes a couple of clicks. It would be much easier if there was way to simply swap the profiles by sliding or by having an option to swap with…

    1 vote

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  7. Finding a method to conceal the "space number" on invoices for future arrivals would be beneficial, particularly when a bill/invoice must be issued before the arrival date. An option to choose "Future Arrival" before emailing guests could prevent the premature disclosure of the assigned space.

    14 votes

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  8. Good afternoon team mews
    In the bill when you click on either go to preview or invoice gives us the option to create the invoice or preview the invoice from there to print it gives us 4 options of how we want to print the bill.
    Is there a way to add a new template where the consumption per cheche are the totals as something informative?

    Currently the mews invoice when creating it gives us the total of all the consumption of all checks and on many occasions the guest asks to know how much was consumed in each check…

    25 votes

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  9. Properties would love the option to either package the bill as a whole line OR to have each line packaged per daily consumption therefore offering businesses that require it an itemized bill.

    -Current setup: Bill as Package
    1/23/24 to 1/25/24 Stay info total Price of "Night+Products+VAT"

    -Suggested additional setup: itemized Bill as a Package
    1/23/24 Stay info Price of "Night+Products+VAT"
    1/24/24 Stay info Price of "Night+Products+VAT"

    41 votes

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  10. Having the option to include Companions on the invoices. This is ideal for when we have multiple guests inside 1x space, and critical for Companies who require the entire guest list to be recorded on their invoices.

    6 votes

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  11. Wenn ein Geschäftsreisender seine Firmenadresse auf der Rechnung benötigt, dann muss erst die Zahlung über seine Kartei am Terminal erfolgen und dann können wir erst die Firma in der Rechnung hinterlegen. Es wäre besser, wenn auch über die Firmenkartei Zahungen über das Terminal getätigt werden könnten.

    6 votes

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  12. Possibility to enable the use of specific Counters and Fiscal Printers only for some users/roles.

    Currently, the user must manually select the counter for the bill and the fiscal printer each time a document is issued. This leads to errors and makes issuing corrections very time-consuming. By allowing the assignment of which counters and fiscal printers a user or role is authorized to use, the overall user experience would be significantly improved.

    2 votes

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  13. Bonjour, pouvez-vous SVP m'expliquer pourquoi les montants entre le rapport de réservation et le rapport des encaissements ne coïncide pas?

    2 votes

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  14. Implement an improvement so that the payment related to outstanding invoices is displayed as in the payment tab of the customer profile (showing the invoice number that generated the account receivable), and not just the reference to the bill.

    1 vote

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  15. We are trying to set up our group accommodation billing. We would like to be able to send a proforma invoice or invoice, which shows a 25% deposit due to secure the booking.
    At the moment Mews does not offer the possibility to issue an invoice for a percentage of the amount, and i think this would be really useful to develop

    12 votes

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  16. Bonjour!
    Nous avons beaucoup de compagnies qui chargent à leur compte client et qui paient à chaque mois. Je dois leur envoyer un état de compte à chaque fin de mois, mais présentement en exportant la balance des débiteurs, le visuel n'est pas professionnel et n'est pas à l'image de notre entreprise. J'ai dû créer un template Excel afin d'y copier les données. Avec Hotello, mes états de comptes étaient clairs et je pouvais les envoyer tels quels.
    Ma suggestion serait d'ajouter l'option d'une exportation en PDF par compagnie avec le logo de notre entreprise, et d'y ajouter les dates…

    1 vote

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  17. Change the default printer from to pdf to a "real" printer to make it easier when printing a bill

    3 votes

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  18. The week snap shot is helpful. However, I would like our team to always know where occupancy is sitting for the current month. It would be great to have a coloured doughnut on MEW dashboard visible at all times.

    1 vote

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  19. Da die Rechnungen bei der Zahlungsmethode Überweisung auch auf Saldo"0" ausgestellt werden, rufen mich die Gäste an, ob die Rechnung bereits beglichen wurde. Zahlungsmethode "Überweisung" ist sehr klein geschrieben. Es wäre gut, wenn auf der Rechnung steht: Bitte überweisen Sie den Betrag bis zum..... . Das Saldo "0" kann weggelassen werden.

    3 votes

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  20. Would be great if it possible to move around the billing window to easier see the amount behind. For example when posting a no show fee etc

    1 vote

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