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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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  1. We need to be able to unnassign multiple reservations from rooms at once. This would help newly refurbished hotels with their mapping.

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    1 comment  ·  Other  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. We should be able to change Guest Name for the products in the bill (or leave it without a name).
    For exampe, at the moment if a Guest wouldn't like to show his name on the company invoice we have to cancel all the postings and add them again.
    Thanks

    1 vote

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  3. It would be helpful on the time line if the room number could be listed vertically and be more visible when zoomed out all the way

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. On the check out report - once a guest has been checked out they disappear from the list. Can they just be moved in to a lower segment on the screen so that they can still be found from the check out report?

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    0 comments  ·  Other  ·  Admin →
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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  5. Ensure that the items for each stay are assigned to an individual bill. It is confusing, if there are different stays and prepayments displayed on one bill and extra work is needed to separate them for check-out.

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  6. It would be nice to have a feature in Mews so that I can upload our company logo so that it appears on our Mews terminal screen and receipts.

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. Is it possible to create push notifications for check-in? That when the room is checked in, a message for the staff member appears on the display.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. In the group overview, it would be very helpful if not only the rooms could be folded in, but also the different arrival days. There are definitely groups with staggered dates.

    1 vote

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  9. تطرح شركة مصر إيطاليا العقارية واحد من أكبر مشاريعها في قلب مدينة العاصمة الإدارية الجديدة كمبوند البوسكو، مشروع بمساحة 200 فدان توفر لك فيهم الشركة جميع سبل الراحة والرفاهية والخصوصية .

    احجز مكانك الان وتمتع بأجمل إطلالة ساحرة مباشرة على البحيرات الصناعية الخلابة والمساحات الخضراء التي تحيط كمبوند البوسكو العاصمة الإدارية .

    1 vote

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  10. dear team,
    it would be great to be able to send the room inventory availability per room in addition or instead of by room category.
    thanks

    1 vote

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  11. THIS PROBLEM HASN'T BEEN SOLVED DESPITE YOU SAYING IT HAS BEEN RELEASED!
    the monthly timeline is already a lot better to deal with long-stay enquiries, however, we have just oversold our property due to the fact that a short stay was not showing up on the monthly time line. we thought we had the full three months available when we didn't.
    this is of course not acceptable meaning we are not able to use the monthly view.
    may i suggest perhaps a weekly view? or just make the fields smaller (half or quarter their current width).

    1 vote

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. Tenemos dos edificios y cada mes, cuando debemos liquidar iva, debemos abrir una a una las facturas que nos arroja el informe de Mews, porque en el excel que nos exporta el sistema, no especifica en ninguna celda, en cual edificio el cliente se hospedo. Esto, sobre todo en temporada alta, nos retrasa muchísimo el trabajo. Por favor agreguen esta celda y ayúdenos agilizar nuestras tareas adminitrativas. Gracias!!!

    1 vote

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. Hello Mewsers, I think your new availability view is great! It would be even better if you could click directly on the optional reservations and see all reservations staying or arriving in the hotel at that date.

    1 vote

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  14. This is very confusing
    Ok for if a guest is staying 2 nights, charging them and never see them again.

    very difficult to read and understand. Once the Guest has been charged. the bill disappears.

    Very difficult to work out what a guest has been charged for and when. especially long term people who do work for accom.

    this needs a lot of work.

    With the GC 'POST' Section, (even though the 'amount outstanding' didn't work, you could see what the guest has paid and when and how. So much better.

    1 vote

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  15. The Price Overwrite Periods of the rates should be longer, than 12 months.
    When a company contract is valid for 15 months it needs a extra adaption. This should be possible to create it once.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. the update overview on Mews is great, but could it please be possible to add a delete button once you have read the update. that way you know exactly which ones you still need to familiarise yourself with and don't end up with a list 500km long!

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  17. Once you have uploaded a photo by a product is it not possible to delete the photo. Please make this possible.

    1 vote

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. Currently you can only extend the departure date of multiple reservations in a Group booking if the Arrival date / time match exactly for all selected reservations.

    i.e. when individuals arrive / check-in at different times in the day, we can then no longer bulk update the departure date for the group booking.

    1 vote

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can upvote your suggestion.

  19. We close the Hotel for Christmas. I want toclose all my rooms for 3 days. But in Mews it's just possible to do that room by room. Why I don't can choose the rooms in a list. Now I make a reservation with 0 Euro for the whole Hotel. But in the statistics, it will appear as we was selling the rooms, even if the price is 0.

    The same when a client is changing to another room, you have to deparate the rooms ) but just when the client is allready check in, before i's not possible to separate…

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  20. When checking in a guest in Mews it is not immediately apparent if their is a Payment Card on file unless you select the "Payment" button to see if one is present which is an extra click. If it is already there, it was a wasted click. If the card is not there, then you will need to enter the Payment Card. It would be good to see if a credit card is present or not in the reservation screen before you touch the "Check-in" button. Additionally, if there is no credit card or preauthorization on the card if Mews…

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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