304 results found

1. New billing needs to be removed or improved !

   The new billing feature is awful. it is not easy to read or negotiate at all.

   I can see that a lot of people feel the same and Mews resistance to change this back. Please listen to your users. I do not see how this new features improves anything at all.

   If a guest has a lot of bookings coming up it is even worse.

   6 votes

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   0 comments  ·  Finance management  ·  Delete…  ·  Admin →
   released  ·  AdminAldair (Product Manager, MEWS) responded

   Hello Maria,

   Thank you for sharing your feedback with us.

   Since you shared your comments with us 2 months ago we have been working continuously to improve the new billing screen in order to ensure that it not only meets the standards of the old billing screen, but opens up the opportunity to begin surpassing the functionality feature set of the old billing screen.

   We have split the billing screen into 2 views. A group view accessible by selecting the “Billing” tab on the top right had side of the reservation screen and an individual view accessible by selecting the billing icon next to a guests name, or by selecting “all guest bills” from the group billing screen.

   The group billing screen gives you an overview of all reservations and companions within a group for the current stay period. Whereas the individual billing screen will show you all bill items from a single guests past, present and future bills.

   The technology that powers the new billing screen has allowed us to substantially boost performance especially for larger paymaster accounts. In fact, we have decreased the load time for so much so that you will no longer experience cases where the screen would freeze when loading large bills. We now load bills containing over 5 000 individual bill items under 4 seconds!

   In addition to the above we have also released functionality that will allow you to move multiple selected bill items to another bill, or guest profile in a single instance. Separating stay items and products between bookers, companies and companions is now much easier. In additional to the other functionality which we have released you can also rename bill titles on the new billing screen.

   We are continuously improving, the new billing screen and will keep adding functionality for example an updated workflow for moving bills to companies, improved rebate workflows, visuals for cards and card types and more!

   You can stay up to date on the upcoming releases on our release notes page:

   https://www.mews.li/app/release-notes

   Please do continue sharing your feedback and ideas with us so that we can continue to improve your billing experience.

   Hello Maria,

   Thank you for sharing your feedback with us.

   Since you shared your comments with us 2 months ago we have been working continuously to improve the new billing screen in order to ensure that it not only meets the standards of the old billing screen, but opens up the opportunity to begin surpassing the functionality feature set of the old billing screen.

   We have split the billing screen into 2 views. A group view accessible by selecting the “Billing” tab on the top right had side of the reservation screen and an individual view accessible by selecting the billing icon next to a guests name, or by selecting “all guest bills” from the group billing screen.

   The group billing screen gives you an overview of all reservations and companions within a group for the current stay period. Whereas the individual billing screen will show you all bill items… more

2. Remove payment button for Unassigned in Billing screen

   Please remove the option to charge the customer card against all items under Unassigned.
   This is causing operational problems, because is much easier to charge fully for current and future stays all together by mistake or while in a rush. The only way to prevent wrong charging is to manually move the charges to a New Bill.
   This is a technical disadvantage.

   Old billings screen was able to prevent this as products for future reservations were kept on the left hand side. There was no option to collect payment against them.

   11 votes

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   1 comment  ·  Finance management  ·  Delete…  ·  Admin →
   released  ·  AdminAldair (Product Manager, MEWS) responded

   Hello Mewsers,

   We are very happy to inform you that we have officially released functionality that will allow you to rename a bill title on the new billing screen.

   To learn more, head over to our release notes page linked below, or select the pencil icon next to a bill title to begin the product walk through for the new feature.

   https://www.mews.li/app/release-notes

3. billing

   The billing has changed and a lot of colleagues get confused using this new billing method. It is harder to see the companions on the same room when 2 guest are travelling together in one room. Sometimes the charges from F&B are booked on 2 different names in the same reservation. This can be easily forgotten on check out when very busy.
   The room number is also not visible in the billing. It would be nice to see a name and roomnumber. (sometimes there are 2 bookings under the same name)

   We would love to change back to the old billing. Is this possible?

   The billing has changed and a lot of colleagues get confused using this new billing method. It is harder to see the companions on the same room when 2 guest are travelling together in one room. Sometimes the charges from F&B are booked on 2 different names in the same reservation. This can be easily forgotten on check out when very busy.
   The room number is also not visible in the billing. It would be nice to see a name and roomnumber. (sometimes there are 2 bookings under the same name)

   We would love to change back to the old… more

   65 votes

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   4 comments  ·  Finance management  ·  Delete…  ·  Admin →
   released  ·  AdminAldair (Product Manager, MEWS) responded

   Hello,

   Thank you for your comments and feedback regarding the billing screen.

   We have released an update resolving issues where the room names and room numbers were missing from the billing screen.

   The new billing screen has 2 main views, group billing and individual billing.

   From the group billing screen, you will be able to view a list of all bill items for reservation owners and companions. The group billing screen can be accessed from the billing tab on the top right hand side of the reservations screen.

   The group billing screen shows all bill items for a group for the current stay period. Whereas as the individual billing screen (which can be accessed by selecting the billing icon next to a guests name), will show you all bill items from current, previous and future reservations.

   To learn more about the new group billing screen, please click on the link below:

   https://help.mews.com/en/articles/4529072-get-to-know-group-billing

   What’s next for billing?

   Now that we have introduced the new billing screen, it will be running alongside the “old” billing module. You will be able to swap between the new and old billing screens for a few more months, as our team focuses on ensuring that all the great features you love appear in the new billing screen.

   With the help of your feedback we are continuously improving our learning paths, updating, guides and FAQ’s to ensure that you will always have access to information that will assist you as you learn more about the new billing screen.

   As we slowly move towards sunsetting the old billing screen, will continue to provide you with updates on additional features that we have added, as well as the deadline for removing the old billing screen. Keep an eye out for these updates both in Mews, and on our release notes page.

   https://www.mews.li/app/release-notes

   If you feel there are features missing between the new and old billing screen, please do let us know and we will be happy to resolve this for you.

   Hello,

   Thank you for your comments and feedback regarding the billing screen.

   We have released an update resolving issues where the room names and room numbers were missing from the billing screen.

   The new billing screen has 2 main views, group billing and individual billing.

   From the group billing screen, you will be able to view a list of all bill items for reservation owners and companions. The group billing screen can be accessed from the billing tab on the top right hand side of the reservations screen.

   The group billing screen shows all bill items for a group for the current stay period. Whereas as the individual billing screen (which can be accessed by selecting the billing icon next to a guests name), will show you all bill items from current, previous and future reservations.

   To learn more about the new group billing screen, please click on the link… more

4. Occupancy percentage in Manager Analytics

   In Manager Analytics when selecting a specific Space Category type, the occupancy percentage will be shown based on the total number of rooms within this category only.

   Is it possible to implement a way to see the occupancy of the selected category based on the total number of rooms in the property?

   This is useful for hotels to calculate the RevPar afterward.
   Thank you!
   (Asking on behalf of a client)

   2 votes

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   1 comment  ·  Metrics, analytics and insights  ·  Delete…  ·  Admin →
   released  ·  Vojta responded

   Hello from the Mews product team.

   We have released an update for getting insights per space categories. Please check out our release notes – https://releases.mews.com.

   With that release, we have adjusted the behaviour to match your request.

   Thank you again for sharing your idea!

5. Move a reservation group to a different space category in bulk

   In case of group bookings, would it be possible to select several rooms which have the space category to move them to another space category instead of doing one by one?

   2 votes

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   0 comments  ·  Space management  ·  Delete…  ·  Admin →
   released  ·  AdminAldair (Product Manager, MEWS) responded

   Hello Mewsers,

   Thank you for your updates.

   Did you know you can move multiple reservations in a group to a different space category from the properties tab?

   You can learn more about how the action is performed in the guide linked below:

   https://intercom.help/mews-systems/en/articles/4339329-how-to-upgrade-and-downgrade-a-reservation

6. Reservation Report filtered by: Group by Customer's Country address

   These filter does not provide enough detail to inform you where your guest's are arriving from.
   It would be very helpful to have the Reservation Report include the City and Country details for the guest. Where the guests are from can often be a conversation starter for the front desk staff, especially if they have travel experience/knowledge.
   Also, at this time of COVID, it is also helpful to know if the guest is from a locked down or red zone area.
   Suggestion: Have the City and Country fields from the Customer Profile display on the Reservation Report.

   3 votes

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   0 comments  ·  Metrics, analytics and insights  ·  Delete…  ·  Admin →
   released  ·  Ksenia Galtsova responded

   Hello from the Mews product team,

   
   

   We are so pleased to let you know that your feature request partially exists. If you export Reservation report, you will be able to see country. Also, Customer statistics report can be grouped by nationality in Mews directly.

   As per the city, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.

   
   

   Thank you again for sharing your idea!

   
   

   Kind regards,

   The Mews Team

7. New Billing Adjustment

   I don't mind the new billing screen, once you get used to it, it is quite easy to use.
   One thing I would suggest is that in the new billing screen, we move a lot of items to Paymasters and we now can't see which item belongs to which guest

   It used to show as:
   Stay 1129 (Jane Smith, 1/12/2020-2/12/2020, Standard Room, 16) - $150

   Now shows as:
   Past, 1/12/2020-2/12/2020 - 1129 x1 - $150

   11 votes

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   0 comments  ·  Finance management  ·  Delete…  ·  Admin →
   released  ·  AdminAldair (Product Manager, MEWS) responded

   Hello Madelaine,

   We apologies for the delayed response. However, we are happy to inform you that the functionality that you requested has been released.

   You are currently able to see the name of a the original guest who owned a bill before it was moved to a paymaster account.

   We hope this update will be helpful for your day to day tasks.

   Kind regards,
   Aldair

   Product Manager, MEWS

8. Mews shouldn't let us check in a guest when the room is occupied

   Will be fantastic to avoid double let if cant check in someone in a room is occupied

   3 votes

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
   released  ·  AdminAldair (Product Manager, MEWS) responded

   Hello Mewsers,

   
   

   Thank you for sharing your feedback with us.

   
   

   We are very happy to inform you that Mews does not allow you to check a new guest in before the previous reservation was checked out.

9. Pickup of Cancellations

   It would be great to have overview of „negative“ pick-Ups, so cancellations in the Pick Up Analytics tool. Even on the Dashboard, so you have a perfect overview of positive (bookings) and negative (cancellation) pick ups. As a reference: Pace is doing it in their pick up report

   8 votes

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   1 comment  ·  Metrics, analytics and insights  ·  Delete…  ·  Admin →
   released  ·  Vojta responded

   Hello from the Mews product team.

   We are so pleased to let you know that your feature request has been released.

   Please check out our release notes – https://www.mews.li/app/release-notes.

   Thank you again for sharing your idea!

10. To have a “Big Warning” when the operator tries to generate a Bill with an empty NIF in Spain

    We´ve found this link informing that the NIF is mandatory for bill above 400EUR in Spain, but to use this situation the Bill should have two different templates and would turn more complicated for daily operations.
    https://help.mews.com/en/articles/4430685-closing-a-bill-above-400-eur-for-spanish-customers

    The request is to have a “Big Warning” when the operator tries to generate a Bill with an empty NIF. So the operator can intentionally decide if it is really desired to generate a Bill without NIF and avoid human error missing the NIF, because by default the NIF is empty even when the user fields are already filled by the system.
    Thanks

    1 vote

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    0 comments  ·  Finance management  ·  Delete…  ·  Admin →
    released  ·  Wendy Tapia responded

    This is available, and an error is prompted when the NIF is missing. More information can be found here: https://help.mews.com/s/article/how-do-i-close-a-bill-above-400-eur-for-spanish-customers?language=en_US

11. Origin for Walk in

    Due to the actual situation we have a high interest in walk in numbers. At the moment there is possibility to get a walk in figure. It can be only assumed reservations for the same day are walk ins, but its not clear at all. Therefore we request a walk in origin code which can be much better tracked.

    25 votes

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    0 comments  ·  Reservation management  ·  Delete…  ·  Admin →
    released  ·  Josef Lapka responded

    Hello from the Mews product team. Thank you for your suggestion. You are already able to select ‘In person’ from the origin dropdown to collect this information and report on it.

    Remember, keep up to date with our releases by checking out our release notes – https://www.mews.li/app/release-notes and come and visit our monthly webinars!

    The next webinar is on April 1 – https://www.mews.com/en/resources/webinars/product-webinar-april-2021

12. Routing Rules - improvements

    The routing rules allows us to route the following options;
    1 - Only reservations that are prepaid in online travel agency (OTA)
    2 - All reservations with this company or travel agency attached

    recommended improvement #1

    we noticed that option 1 does not route prepaid reservations by VC.
    As Bcom does indicate its a VC instead of a prepaid to TA. We cannot apply routing to this TA. As they do not have separate TA profiles for VC and CC as Expedia has, we currently cannot distinguish which ones should be routed.

    Recommended improvement #2

    As multiple company profiles might be used for several business types (extended stay, groups, hotel fe.), different routing may need to get applied.
    Fe. an extended stay guest reservation by ING is on account, whereas a hotel guest need to pay himself. Therefore routing on a company profile does not give us enough granularity and we cannot apply the routing by company profile. We suggest to add an additional filter on the rate plan in the routing rule. So we can distinguish which ones can be routed fe. ING + EXTROAR will be routed company and ING + C05RO24CC will not be routed to company.

    Recommendation #3

    Ideally we can apply auto routing rules to paymasters, fe. for accounts that will have an invoice on a monthly basis.

    Example; Company profile X, if rate X is attached, route to paymaster X.

    Recommendation #4.

    We should be able to see which routing rule applies on a reservation level, as it is auto applied and have the opportunity to easily amend it. If it should not get applied.

    (al details have been provided earlier in MVP stages to ilse & Vincent)

    The routing rules allows us to route the following options;
    1 - Only reservations that are prepaid in online travel agency (OTA)
    2 - All reservations with this company or travel agency attached

    recommended improvement #1

    we noticed that option 1 does not route prepaid reservations by VC.
    As Bcom does indicate its a VC instead of a prepaid to TA. We cannot apply routing to this TA. As they do not have separate TA profiles for VC and CC as Expedia has, we currently cannot distinguish which ones should be routed.

    Recommended improvement #2

    As multiple company profiles might… more

    130 votes

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    15 comments  ·  Finance management  ·  Delete…  ·  Admin →
    released  ·  AdminDaniel Do (Senior Product Manager, MEWS) responded

    Hey everyone 🙌

    
    

    I'm happy to announce that this functionality was released to production to all properties.

    
    

    You can find out more information under this release note (https://releases.mews.com/en/get-ready-to-experience-a-new-level-of-billing-flexibility) that explains with a quick Loom video how the functionality works.

    
    

    Let us know what you think!

13. Analytics to custom set your dashboard

    the analytics might be a great idea, but it would be better if you are able to custom set your dashboard.
    for example, able to search by company (rather than travel agent!), able to set a specific time bracket, pick up in the last day / week, cancellations in the last day / week.
    you might be able to do all those things, but i don't want to have to do the filters every time i open the analytics.
    plus i don't find the filters very clear (too many that make the screen tiny). some if not a lot are not relevant i you should be able to hide those or resort the order of appearance

    the analytics might be a great idea, but it would be better if you are able to custom set your dashboard.
    for example, able to search by company (rather than travel agent!), able to set a specific time bracket, pick up in the last day / week, cancellations in the last day / week.
    you might be able to do all those things, but i don't want to have to do the filters every time i open the analytics.
    plus i don't find the filters very clear (too many that make the screen tiny). some if not a lot are… more

    2 votes

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    0 comments  ·  Metrics, analytics and insights  ·  Delete…  ·  Admin →
    released  ·  Vojta responded

    Hello from the Mews product team.

    We are so pleased to let you know that the option to “Set filters as default” in Mews Analytics has been released. Please check out our release notes – https://www.mews.li/app/release-notes.

    Thank you again for sharing your idea!

14. make product report available for all products, not only stay poducts

    Hi, it would begerat if the product report showed all products, not only stay products, as we have many products and would like to find and filter them for statistics.

    9 votes

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    1 comment  ·  Other  ·  Delete…  ·  Admin →
    released  ·  Anonymous responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en. Thank you again for sharing your idea!

15. Group invoice information by guest name

    Summarize invoices with multiple guest profiles by guest profile.
    With group reservations or reservations with more than one guest profile the invoice turns out very chaotic i.e.:
    Stay 1234 (guest name 1, stay dates)
    Staypackage
    City tax
    Stay 1235 (guest name 2, stay dates)
    Staypackage
    City tax
    Stay 1236 (guest name 3, stay dates)
    Staypackage
    City tax
    Dinner (guest name 1)
    Dinner (guest name 2)
    Dinner (guest name 3)
    Minibar (guest name 2)
    Minibar (guest name 1)

    Would be great if could be ordered by guest profile i.e.:
    Stay 1234 (guest name 1, stay dates)
    Staypackage
    City tax
    Dinner
    Minibar
    Stay 1235 (guest name 2, stay dates)
    Staypackage
    City tax
    Dinner
    Minibar
    Stay 1236 (guest name 3, stay dates)
    Staypackage
    City tax
    Dinner

    Summarize invoices with multiple guest profiles by guest profile.
    With group reservations or reservations with more than one guest profile the invoice turns out very chaotic i.e.:
    Stay 1234 (guest name 1, stay dates)
    Staypackage
    City tax
    Stay 1235 (guest name 2, stay dates)
    Staypackage
    City tax
    Stay 1236 (guest name 3, stay dates)
    Staypackage
    City tax
    Dinner (guest name 1)
    Dinner (guest name 2)
    Dinner (guest name 3)
    Minibar (guest name 2)
    Minibar (guest name 1)

    Would be great if could be ordered by guest profile i.e.:
    Stay 1234 (guest name 1, stay dates)
    Staypackage
    City tax
    Dinner
    Minibar … more

    14 votes

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    7 comments  ·  Group management  ·  Delete…  ·  Admin →
    released  ·  AdminLaura Asplin (Admin, MEWS) responded

    https://releases.mews.com/en/new-group-invoicing-layout-review-bills-with-confidence-RZziyebJ

16. Mix multiple cancelation policies within one rate

    To setup 2 policies applicable to 1 rate who has different season instead of creating new rates for each season. The current system block guest from booking through 2 seasons. Example: A stay Dec 17 to Dec 25. December 17 to 20 is low season and December 21st to 25 is holiday/peak season. Low season is 1 policy and Peak/Holiday is 1 policy. Currently, I have 2 rates due to the policy issue.

    28 votes

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    released  ·  2 comments  ·  Revenue management  ·  Delete…  ·  Admin →

17. Non residential packages

    Would be good to have feature where you can build a non residential package, that is not linked to accommodation. Foe example we have a spa and we do spa days. a meeting room where we have day delegate package.

    You can create the package but you cant book the package as there is no "management accounts" or ability to add function space in Mews

    4 votes

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    0 comments  ·  Space management  ·  Delete…  ·  Admin →
    released  ·  Martin Kucera, Product Manager responded

    Hi, this functionality is now available in Mews through "multiple services": it is possible to create a new service and start offering non-stay packages such as office, meeting room or parking, even to guests not staying in your hotel. Follow this guide to set up a new bookable service: https://help.mews.com/s/article/create-new-bookable-services?language=en_US

    
    

    
    

    Best regards,

    Martin Kucera

    Mews

18. no post

    Have a no post option available so that a guest can not charge to a room from an outlet if we do not have money for them

    8 votes

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    3 comments  ·  Finance management  ·  Delete…  ·  Admin →
    released  ·  AdminLaura Asplin (Admin, MEWS) responded

    We have a 'Cashlist' feature to do this.

19. being able to filter the availability screen by space category

    it would be great if you would be able to filter the availability report per space category - when you have several space categories, you are not able to see everything on the one screen and are not able to see the space category or date when scrolling further to the right on the time line

    6 votes

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    1 comment  ·  Space management  ·  Delete…  ·  Admin →
    released  ·  AdminAldair (Product Manager, MEWS) responded

    Hello Mewsers,

    
    

    Thank you for sharing your feedback with us. 

    
    

    We are happy to inform you that we have introduced a filter for space categories in the new availability and occupancy report.

    
    

    You can learn more about this report in the guide linked below:

    
    

    https://help.mews.com/s/article/Availability-Occupancy-report?language=en_US

20. Marketing Data should be able to be pulled by overlapping

    At the moment you can only report by reservation created date. I want to look at guests in house within a month. eg - the overlapping filter on normal reports. Because when it is created date, those guests could be any date in the future

    3 votes

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    0 comments  ·  Metrics, analytics and insights  ·  Delete…  ·  Admin →
    released  ·  Vojta responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released.

    Please check out our Help article about using the new StartDate and EndDate filters: https://help.mews.com/en/articles/4349532-using-mews-analytics#filter-by-time.

    Thank you again for sharing your idea!