261 results found
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Change colors back to how they were (blue = dirty, black = inspected, green = clean, yellow - ooo, red = oos)
Change MEWS timeline and space status colors back please, (blue = dirty, black = inspected, green = clean, yellow - ooo, red = oos)
and IF you change, please INFORM BEFOREHAND!!!!4 votesHello from the Mews product team. We are pleased to let you know that the new version of Housekeeping and Reservation colors has been released. You can have a look at our release notes at https://releases.mews.com/en.
We would also like to know what you think about these changes and get your feedback. You can answer a quick survey on the link below.
Link: https://mews.typeform.com/to/aCFioorw
Thank you again for sharing your idea!
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How about colors
New update changed calendar/timeline colors to 50 shades of gray, why!!!???
so,
Out of order: dark gray
Future stay: less dark gray
checked out: light grayWhy???
Departures: light blue
People checking in: light blueWho is designing your UI, probably same genius who designs your billing screens (old and new)
79 votesHello from the Mews product team. We are pleased to let you know that the new version of Housekeeping and Reservation colors has been released. You can have a look at our release notes at https://releases.mews.com/en.
We would also like to know what you think about these changes and get your feedback. You can answer a quick survey on the link below.
Link: https://mews.typeform.com/to/aCFioorw
Thank you again for sharing your idea!
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Assign task in reservation
It would be handy if it would be possible to directly assign a task to someone in a reservation, for example extra bed for housekeeping, as extra next to linking a reservation to a task.
2 votesHello Matthias,
Thank you for sharing your feedback with us.
We are happy to inform you that we currently support the ability to create and assign a task directly from a reservation.
In order to perform this action:
1. Select a reservation > select the status tab >
2. Scroll down and select “Create task”. 3. This will open the task form where you can both, create a task and assign it to either an employee or department. -
Scheduled Custom Dates
I would like to be able to set my own custom dates when scheduling reports instead of using the preset settings.
7 votesHello from the Mews product team,
Thank you for your suggestion. It is already possible to set up a start date and frequency for all scheduled reports. Please check this guide for more detailed information.
Kind regards,
The Mews Team
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Profile reports with language
A report where it shows the guest language.
4 votes -
Tasks in Commander Housekeeping app ( Mobile )
Tasks in the Commander Housekeeping app do not show which room or reservation number they relate to. Display room or reservation number to tasks in the Mobile version of the Commander Housekeeping app
18 votesHello from the Mews product team,
We are very happy to announce that we have added reservation details in the task section of the Mews mobile app!
You will now be able to view reservation details, as well as the room number of a reservation if there are tasks attached.
Selecting the room number will take you directly to the space where the reservation is currently assigned.
You can learn more about this new feature on our release notes page:
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Display number of nights in the reservation view
Can we please get a simple number of nights count when viewing/managing a reservation? As simple as placing it next to the "nights" section would be immensely helpful when working with guests, particularly guests who have more lengthy stays. Currently, the only option Mews offers is to manually count or do math, which takes up uneccessary time while interacting with guests, and gets frustrating for such a simple and essential part of that interaction.
38 votesHello from the Mews product team.
We are so pleased to let you know that your feature request has been released. You can now see the number of nights in the reservation Summary tab of the reservation module.
Thank you again for sharing your idea!
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Report that separates OTA's by 'Multiple Selected Travel Agencies'
Report that separates OTA's by 'Multiple Selected Travel Agencies'
Meaning, we can pull a report for all revenue from all booking and also a report for just OTA'S (Not Brand Website), with a percentage against all bookings
1 voteHello Jodie,
Thank you for sharing your feedback with us. You are currently able to group by “Reservation source” in the reservations report in order to see a list of all reservations separated by OTA. If you view the report in “Totals” mode, you will be able to view the percentage of reservations from each OTA.
In order to view the report separated by travel agencies, you can select the filter group by “Travel agency”. If the report is “Totals” mode you will be able to see a breakdown of revenue from each agency as well as a breakdown of a percentage against the bookings.
You can find out more about this functionality in the guide linked below:
https://intercom.help/mews-systems/en/articles/4647975-track-multiple-reservation-sources
If the above does not assist you with your request, please do let us know.
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Add a "Marketplace" section on the main dashboard
so that one does not have to click twice to get there (Main Menu -> marketplace).
1 voteHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!
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Ability to delete bookable services
Currently, once created, bookable services can never be deleted. If you create some by accident you then have to live with them as they take up valuable up display real-estate (and increase the time it takes to figure out what to click on).
Please introduce the option to delete those (either from the property or from the support level).
12 votesHello, we are happy to inform you we have enabled service deletion in Mews.
Bookable services can be now deleted if there is no space category or space feature or reservation linked to them.
Best regards,
Martin Kucera
Product Manager
Mews -
Rename a bill preview
For paymaster accounts we organize the receivable invoices per month or prepare a group of bill for a special wire transfer amount. Having the option of renaming a bill preview will be very useful when we transfer a receivable invoice from a customer profile to the paymaster account. We won't confuse about the right bill preview to transfer anymore.
12 votesHello Mewsers,
We are very happy to inform you that we have officially released functionality that will allow you to rename a bill title on the new billing screen.
To learn more, head over to our release notes page linked below, or select the pencil icon next to a bill title to begin the product walk through for the new feature.
https://www.mews.li/app/release-notes
Thank you for sharing your feedback and helping us improve Mews Operations!
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Lost & Found Feature
It would be great to have a Lost and Found list which can be merched to a customer.
150 votesHello from the Mews product team.
We are so pleased to let you know that your feature request has been released! You can now attach images to tasks from Mews web and Mews mobile to help you better manager your lost & found process.
Please check out our release notes for more information and feel free to share your feedback with us https://releases.mews.com/en/add-more-context-to-tasks-with-images-quotes-and-more-NBQF5SeY
Thank you again for sharing your idea!
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US Registration card - date format
Registration cards in the US legal environment are in the wrong format: DD/MM/YYYY.
The correct format according to the local standard should be MM/DD/YYYY.3 votesHello from the Mews product team.
We are so pleased to let you know that your feature request has been released. You will now be able to view registration cards in the US standard date format.
Please check out our release notes for more information – https://www.mews.li/app/release-notes.
Thank you again for sharing your idea!
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Display upcoming reservations on the dashboard
Display future reservations on the dashboard in the reservations block. Currently you have to run a report choosing the booking date to find the next reservation. It would be very helpful to see who's coming next, even if it's in a few days.
1 vote -
task filters disappear
every time you complete a task, the filters disappear / clear. that has never happened before and is rather annoying to be honest. it is a waste of time having to (re)set them after each action.
2 votesHello Simone,
The issue you have reported was resolved as of May 13th 2021.
Should you encounter the issue again. Please do let us know.
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New billing needs to be removed or improved !
The new billing feature is awful. it is not easy to read or negotiate at all.
I can see that a lot of people feel the same and Mews resistance to change this back. Please listen to your users. I do not see how this new features improves anything at all.
If a guest has a lot of bookings coming up it is even worse.
6 votesHello Maria,
Thank you for sharing your feedback with us.
Since you shared your comments with us 2 months ago we have been working continuously to improve the new billing screen in order to ensure that it not only meets the standards of the old billing screen, but opens up the opportunity to begin surpassing the functionality feature set of the old billing screen.
We have split the billing screen into 2 views. A group view accessible by selecting the “Billing” tab on the top right had side of the reservation screen and an individual view accessible by selecting the billing icon next to a guests name, or by selecting “all guest bills” from the group billing screen.
The group billing screen gives you an overview of all reservations and companions within a group for the current stay period. Whereas the individual billing screen will show you all bill items…
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Remove payment button for Unassigned in Billing screen
Please remove the option to charge the customer card against all items under Unassigned.
This is causing operational problems, because is much easier to charge fully for current and future stays all together by mistake or while in a rush. The only way to prevent wrong charging is to manually move the charges to a New Bill.
This is a technical disadvantage.Old billings screen was able to prevent this as products for future reservations were kept on the left hand side. There was no option to collect payment against them.
11 votesHello Mewsers,
We are very happy to inform you that we have officially released functionality that will allow you to rename a bill title on the new billing screen.
To learn more, head over to our release notes page linked below, or select the pencil icon next to a bill title to begin the product walk through for the new feature.
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billing
The billing has changed and a lot of colleagues get confused using this new billing method. It is harder to see the companions on the same room when 2 guest are travelling together in one room. Sometimes the charges from F&B are booked on 2 different names in the same reservation. This can be easily forgotten on check out when very busy.
The room number is also not visible in the billing. It would be nice to see a name and roomnumber. (sometimes there are 2 bookings under the same name)We would love to change back to the old…
66 votesHello,
Thank you for your comments and feedback regarding the billing screen.
We have released an update resolving issues where the room names and room numbers were missing from the billing screen.
The new billing screen has 2 main views, group billing and individual billing.
From the group billing screen, you will be able to view a list of all bill items for reservation owners and companions. The group billing screen can be accessed from the billing tab on the top right hand side of the reservations screen.
The group billing screen shows all bill items for a group for the current stay period. Whereas as the individual billing screen (which can be accessed by selecting the billing icon next to a guests name), will show you all bill items from current, previous and future reservations.
To learn more about the new group billing screen, please click on the link…
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Occupancy percentage in Manager Analytics
In Manager Analytics when selecting a specific Space Category type, the occupancy percentage will be shown based on the total number of rooms within this category only.
Is it possible to implement a way to see the occupancy of the selected category based on the total number of rooms in the property?
This is useful for hotels to calculate the RevPar afterward.
Thank you!
(Asking on behalf of a client)3 votesHello from the Mews product team.
We have released an update for getting insights per space categories. Please check out our release notes – https://releases.mews.com.
With that release, we have adjusted the behaviour to match your request.
Thank you again for sharing your idea!
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Move a reservation group to a different space category in bulk
In case of group bookings, would it be possible to select several rooms which have the space category to move them to another space category instead of doing one by one?
2 votesHello Mewsers,
Thank you for your updates.
Did you know you can move multiple reservations in a group to a different space category from the properties tab?
You can learn more about how the action is performed in the guide linked below:
https://intercom.help/mews-systems/en/articles/4339329-how-to-upgrade-and-downgrade-a-reservation
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