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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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261 results found

  1. As it can be time consuming to sort through and view each document individually, the capability to export all bills closed within a particular interval to a single document could expedite this process for many accounting teams.

    32 votes

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    released  ·  Mews Product Team responded

    Hello team,

    We would like to let you know that this feature is live! Please let the support know that you’d like to export certain bills/invoices and they will be happy to do so!

    Thank you all for upvoting and hope to hear from you soon in some other fantastic ideas!

  2. The display of products on bills was previously confusing for many properties, however with some minor formatting improvements, products could now be listed per day along with their respective prices and quantities."

    24 votes

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  3. As housekeeping complete their daily tasks, they often add special items to prepare for arriving guests. For this reason, it's very important that housekeeping staff is up to date on any notes or special instructions that come along with each assignment. Adding customer notes within the Commander application could provide much needed insight, so your staff will always be informed of important facts and ready to welcome your guests properly.

    132 votes

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    Hello Mewsers,

    We are very happy to announce that you are now able to view reservation notes in the Mews mobile app.

    In order to view notes, select a reservation in the Mews web application > and add a note from the properties tab. Once the note has been saved, you will be able to view the note in the space details section of the Mews mobile app.

  4. 6 votes

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  5. Some countries are not able to properly price and account VAT for long stays, especially when the long stay is changed from the original reservation above or below the certain amount of days. At billing, Mews should properly calculate the discount based on the length of stay (e.g. discount is for every day of a stay longer than 28 days; no discount for a stay of less than 29 days), adjusting the overall price to be paid by the guest, based on any discount.

    12 votes

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  6. 13 votes

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  7. Report that will show how many nights have been booked on each day in future within selected period of time

    A pickup report could identify any times that require additional attention, including data about occupancy for each day in the selected interval.

    108 votes

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  8. View current data on your reports:
    · Current six months: First day of the current month at 00:00 – 6 months later at 00:00
    · Current twelve months: First day of the current month at 00:00 – 12 months later at 00:00

    43 votes

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    released  ·  Mews Product Team responded

    Hello Mewser :)

    Many thanks for upvoting this idea and coming to the Mews Hospitality Community!

    Thanks to your feedback, we decided to release two most wanted intervals! Now you can view following data on your reports:

    · Ongoing 6 months: First day of the current month at 00:00 – 6 months later at 00:00
    · Ongoing year: First day of the current month at 00:00 – 12 months later at 00:00

    The further development of the idea for the upcoming period is not planned for now. However, If we have any new updated on it, we will certainly let you know.

    Thanks everyone!

  9. Groups configuration We need to have Group blocks i.e. *When we assign a booking code to a group booking, and the clients will reserve the rooms in the IBE, the PMS should understand that the room reserved need to be picked up from the block. Groups configuration We need to have Group blocks / allotments i.e. *To be able to use billing instructions (routing) in the group block, that will update all reservations

    97 votes

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    Hello from the Mews product team. 


    We are so pleased to let you know that your feature request has been released. Should you have any additional requests regarding group blocks please do let us know.


    Thank you again for sharing your idea!

  10. When a secretary or organizer, organize a booking on behalf of someone else, include an additional field for booker on the reservation, so that you could run a reservations report against the bookers.

    71 votes

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  11. The search function is useful for quickly finding a reservation or customer profile, however with some compound names and or prefixes attached to names of certain nationalities, it makes this function harder to use since partial searching is currently not possible. Expanding this search function could improve this feature to allow searching for any and all parts of a customer's name, making results more accurate and data easier to navigate.

    72 votes

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  12. 32 votes

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    released  ·  0 comments  ·  Other  ·  Admin →
  13. Rate restrictions are currently uneditable in Mews, meaning that even for a minor change, you must delete the old one and create an entirely new restriction.

    84 votes

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    released  ·  Mews Product Team responded

    Hello Mewser,

    Team is super excited to let you know that your idea `edit rate restrictions` is released! Thank you everyone for upvoting and submitting your feedback!

    Looking forward to your future ideas!

  14. As guests book close to holiday seasons, this can make operations difficult for your property when you may already be low on staff members. With the addition of close to arrival and close to departure restrictions, you can easily specify those dates when you'd like to restrict either check-ins or checkouts.

    18 votes

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    released  ·  0 comments  ·  Other  ·  Admin →
  15. Implement a direct connection between tasks and reservations

    401 votes

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    Hi Mewsers!

    We are very happy to announce that we have released the functionality that will allow you to attach tasks to reservations.

    Curious and want to learn more? Check out the Mews release notes page https://go.mews.com/tasks-releasenotes.

    If you have any a few more questions about the feature, contact your account manager or the Mews customer care team.

    Kind regards,
    Aldair

  16. 26 votes

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  17. 23 votes

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    released  ·  0 comments  ·  Other  ·  Admin →
  18. Chain reports

    35 votes

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    released  ·  Bethany Lyons responded

    Chain reports are available through Mews Analytics, an add-on available for purchase through the marketplace.  

  19. To add additional self-service options for your guests, online checkout could help lessen traffic during peak checkout hours and eliminate queues from your reception desk. On the morning of departure, guests could use a link from their checkout email to review their bills, check out of their rooms, and then drop off their keys on their way out.

    38 votes

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    1 comment  ·  Other  ·  Admin →
    released  ·  Aneta responded

    Hello from Mews product team!
    We are happy to announce that simple version of online check-out was released this week for you and your guests.
    Please follow our guide on how to set the feature up: https://help.mews.com/hc/en-us/articles/360006518158-Set-up-online-check-out

    We tested this feature with a variety of properties (both big and small), and we’ve seen the benefits in real life: Guests are eager to take control of their departure, and receptions are raving about shorter lines.

    Turn the feature on and get on with the most important job of all—creating exceptional experiences for your guests!

    Note: This is a public beta and not available in all regions just yet—stay tuned, France, Italy, Spain, & Portugal! Keep an eye on our release notes so you know when it’s available for everyone.

    We continue to work on that feature, a little sneak peek what do we work on now:
    - we will soon enable…

  20. Split in-house reservations to move guests to a different room mid-stay

    8 votes

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    released  ·  0 comments  ·  Other  ·  Admin →
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