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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

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277 results found

  1. Consider the other categories overbooking before sending availability

    Today, if you have an overbooking of 2 Classic rooms, but only 1 Deluxe room, the system will still send availability for 1 Deluxe room even though you are in overbooking of 1 room. It can be extremely dangerous.

    34 votes

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    4 comments  ·  Other  ·  Admin →
    released  ·  Mews Product Team responded

    This idea already exists in the system. Based on review of customer’s account, we have made a change. Many thanks for coming and hope to hear from you again!

  2. Search Bar in the Left Panel - to jump to the right section within Commander

    It could be useful to have a search bar within the left panel, so that we can jump to the right section directly, instead of clicking through the various path to get somewhere specific.
    (Sorry if that’s something you already considered)

    7 votes

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    0 comments  ·  Other  ·  Admin →

  3. Be able to do a Room Move with a closed bill

    We need to be able to move one guest from one room/bed to another one and to edit the reservation even if the account is closed.

    20 votes

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    0 comments  ·  Reservation management  ·  Admin →
    released  ·  AdminAldair (Product Manager, MEWS) responded

    Hello Mewsers, 


    Thank you for your feedback. It is currently possible to move a reservation from one to another both for cases when a bill is closed as well as cases where the reservation has been checked out.


    In order to use this functionality, please ensure that the reservation is unlocked. The date range for which you can edit this infromation depends on the editable history window for your property. You can learn more about the editable history window in this guide.



  4. Highlight or post a result of in-house guest on top of search bar

    When searching for a guest in the search bar, it would be nice if the guest with that name that is already in house would appear on top, instead of scrolling through the list to find the guest that is in front of you.

    14 votes

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    0 comments  ·  Other  ·  Admin →

  5. zoom out timeline

    We get a lot of overbookings which are not really overbookings we just need to move rooms around to do it.
    Currently mews does not allow us to zoom out the timeline far enough to be able to do this. We have many bookings for more than 2 weeks so we cannot see the begginning and end of the booking on the timeline. This means it is impossible to move bookings around on the timeline to be able to fit in the 'overbookings'. this is going to be a huge issue for us if not fixed as we have this…

    25 votes

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    2 comments  ·  Reservation management  ·  Admin →

  6. Restrictions management filters

    Currently restriction filters reset when deleting a restriction which makes using the system very annoying. Filters should be kept when deleting restrictions.

    14 votes

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    0 comments  ·  Revenue management  ·  Admin →
    released  ·  Anonymous responded

    Hello from the Mews product team. We are so pleased to let you know that your request has been resolved. This was actually a bug in the system and our tech team has fixed it. Please do reach out if this issue persists.

  7. Add notes to calendar in Rate Management

    It could be awesome to be able to add different colours or notes to some dates in the Rate Management calendar so we can mark some special dates as holly weeks, special events, etc to pay attention to the rates on those days

    85 votes

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    0 comments  ·  Revenue management  ·  Admin →

  8. Add extra line at the top in timeline to implement large events in City or warnings or international holidays.

    We are a Boutique hotel with 40 rooms without meeting rooms. Located In between centre of Amsterdam and a large (RAI) conference Centre. In case of large conferences or Events in the city we can sell at higher rate than leisure. Because these city wide conference are known for years ahead we like to have a space on top of timeline to place the name of the event with warning like "only sell high' or 'do not offer to groups' .

    170 votes

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    3 comments  ·  Revenue management  ·  Admin →

  9. Send messages from Mews Commander app

    At the moment it is not possible to send messages from the Mews Commander app only receive them. It would be a quick and useful tool for the Mewsers e.g. to communicate from HK to FO.

    17 votes

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    0 comments  ·  Other  ·  Admin →
    released  ·  Martin Kucera, Product Manager responded

    Hello,

    we are happy to announce that the internal messaging functionality has been released in the Mews Commander app.

    Best regards,

    Martin Kucera
    Product manager
    Mews.com

  10. Features in commander app

    For our housekeeping we would like to have the space category and the features shown per room in the app. This way they can see for example if a room has a twin or a double bed.

    15 votes

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    0 comments  ·  Housekeeping  ·  Admin →
    released  ·  AdminAldair (Product Manager, MEWS) responded

    Hello Mewsers,

    Thank you for sharing your request and feedback with us.

    We are happy to inform you that we have released functionality that allows you to view if a space has a twin, or double bed using the space classification settings in Mews.

    You can learn more about this feature in from our release notes page:

    https://releases.mews.com/en/space-classifications-in-the-mews-app-simplify-housekeeping?role=s_WllZBZou9204&utm_source=beamer&utm_medium=standalone&utm_campaign=Space-classifications-in-the-Mews-app-simplify-housekeeping&utm_content=textlink

  11. Rebate invoice should automatically create charges and payments in negative and close invoice

    When we do a Rebate, the credit note should automatically create the same charge in negative and the payments and already close the bill.

    And we should know if an invoice was rebated and which is the credit note related.

    Very important :)

    Thanks.

    37 votes

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    2 comments  ·  Finance management  ·  Admin →
    released  ·  AdminAnonymous (Admin, MEWS) responded

    Released - now there is an ability to either Change address on the closed invoice or do an Invoice reinstate to the open bill, in either case the Credit note would be automatically issued and link to the original invoice. 

  12. arrival list

    arrival report by alphabetic order

    12 votes

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    1 comment  ·  Other  ·  Admin →
    released  ·  AdminAldair (Product Manager, MEWS) responded

    Hello Mewsers,

    Thank you for the feedback and upvotes. We are very happy to inform you that it is possible to filter the reservation overview arrival report by alphabetic order as requested.

    In order to make use if this feature, you can select the “Ordering” filter in the “Arrivals” tab, and select “Customer”. This will automatically order your reservations in ascending order, alphabetically.

    If you have any comments or future suggestions, please do let us know in the thread below, or contact our customer care team for assistance.

    Kind regards,
    Aldair

  13. Split Reservation State and Operational state

    5 votes

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    0 comments  ·  Other  ·  Admin →
    released  ·  AdminAldair (Product Manager, MEWS) responded

    Hello Mewsers,

    Thank you for the feedback and suggestions, we are very happy to inform you that the space status report allows you to filter by alternate reservation states.

    You can choose whether you would like to view reservations that have been confirmed (definite reservations) , reservations that are currently optional or both! Simply select the “status” filter in the reservations report and apply the changes that you would like to view.

    For more information or assistance please contact our customer care team.

    Kind regards,
    Aldair

  14. In the new reservation module a total price instead of the average price

    in the new reservation module only an average price is displayed. a total price would be easier. possibly leaving the choice to the user as to what may be displayed.

    5 votes

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    released  ·  0 comments  ·  Other  ·  Admin →

  15. The name of the invoice should be "invoice" (in english) not "factuur" ;-)

    Mews should not impose anything on our official document. Moreover, if Mews wants to make a change on the official documents, they should warn us before.
    Hence we notice that our invoices and pro-format are now labelled "Factuur" (dutch word for invoice). But we do not use dutch in our system.
    Forcing us to use dutch language on our english or french invoices is just
    not right.

    8 votes

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    released  ·  1 comment  ·  Finance management  ·  Admin →

  16. Put breakfast added manually to the bill as product on report

    The idea is to make the product breakfast appear on the reports even if it was added manually to the bill.

    50 votes

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    0 comments  ·  Reports and dashboards  ·  Admin →
    released  ·  AdminAldair (Product Manager, MEWS) responded

    Hello Mewsers!

    We would like to inform you, that your request has been fulfilled.

    Breakfast products manually added to the bill from the “Items” tab can now be viewed from product report. This includes products charged once as well as per person per night.

    Kind regards,
    Your Mews Product Team

  17. Do not display future reservations in billing screen

    Do not display future reservations in billing screen as receptionist sometimes charge future stays

    92 votes

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    4 comments  ·  Finance management  ·  Admin →
    released  ·  AdminAldair (Product Manager, MEWS) responded

    Hello Mewsers,

    We are very happy to inform you that we have released the new group billing screen!

    On this new screen we have separated bill items from past and future reservations. Now you can stick to seeing the relevant bills for your reservation in the selected stay period

    Don’t worry, we haven’t gotten rid of it completely! We have created an additional billing screen for each guest. You can access this screen by selecting “All guest’s bills” in the new billing screen. This will show you all open past, present and future bills for the guest you have selected, with convenient tags so you always know which bills are relevant for you.

    Please note this functionality is only available on the new billing screen which will continue to run along side the current billing module.

    For more information and links to the guide, visit:

    http://go.mews.com/groupBilling

  18. Display restriction detail in reservation screen

    Make possibility that the stuff at your hotel see restriction detail in the reservation screen

    17 votes

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    1 comment  ·  Other  ·  Admin →

  19. Add relative adjustment field before closing bills & invoices

    This property was asking for a way to add a discount percentage to an invoice before they close the bill in a way they will not have to calculate it themselves manually. Right now the only way to do that is to create a product but they will still need to calculate the total price after the discount.

    11 votes

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    0 comments  ·  Finance management  ·  Admin →

  20. Display restrictions in calendar

    8 votes

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    1 comment  ·  Other  ·  Admin →
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