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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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441 results found

  1. Having a separate mail template for proformas would be useful as the information in the email with proforma attached differs from that of with a regular bill/invoice attached.

    1 vote

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  2. When adding a product to a bill, like a parking fee, it would be good to be able to add a note with the fee to the bill so that the note is also shown on the final invoice. If we for example have group/meeting reservations where everything is going on the same bill, for the customer it is occasionally important to know whose parking fees are actually on the final invoice.

    1 vote

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  3. Es wäre sehr hilfreich, wenn in der Debitorenverwaltung ( City Ledger ) die direkte Möglichkeit wäre, eine Zahlungserinnerung per Mail zu senden.

    1 vote

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  4. The problem is on the open bills after rebates. The night items do not show the dates of the nights. However, when you close or preview the bill, the dates are visible.

    This causes some problems in case the bills require splitting of different nights. As the way the night items are ordered on the preview is also not how it is ordered on the Mews open bill.

    Current fix is to move the items around and preview multiple times until the receptionists get it right. This is a time-consuming task. If the dates are already there, there is no…

    1 vote

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  5. Ideally, in the ledgers, we could pay several bills at once . Currently, we can only process one bill at a time. So if I have a cheque for a company that covers 8 bills, I need to do them one by one.

    1 vote

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  6. Manually added items on the bill now show in the package. We always have to open the package in the billing to see, if the guest as any extras to the original booking. This is really confusing because we can't even see if the item was already booked with the original booking or added later.

    Before it was easier: we could show the guest the amount of the package booked and below all extra items were displayed.

    1 vote

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  7. Since the unpaid invoices only show in the owner's dashboard or list of Bills and Invoices, it's become a lot of more clicks to set it paid.

    We have some companies and tour operators, that pay with one amount up to 40 invoices by banktransfer. When those showed in the billing, I only had to select all of the invoices, transfer them to one new bill and could close this bill with 3 clicks.

    Now I have 5 clicks for each invoice, that makes with 40 bills about 140 clicks more than before and also takes a lot more time…

    1 vote

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  8. Change the default printer from to pdf to a "real" printer to make it easier when printing a bill

    3 votes

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  9. Find an easier way to add notes to a bill. Such as billing info. To be able to add this information and save it before issuing the invoice. For example if the name of the bill can appear on the top of the invoice

    1 vote

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  10. Da die Rechnungen bei der Zahlungsmethode Überweisung auch auf Saldo"0" ausgestellt werden, rufen mich die Gäste an, ob die Rechnung bereits beglichen wurde. Zahlungsmethode "Überweisung" ist sehr klein geschrieben. Es wäre gut, wenn auf der Rechnung steht: Bitte überweisen Sie den Betrag bis zum..... . Das Saldo "0" kann weggelassen werden.

    3 votes

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  11. It would be great to have a list of all pro formas that have been sent, because now they cannot be found anymore once it is sent.
    For example, an extra selection under 'bills and invoices'.

    17 votes

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  12. Linked hardcoded tourist tax adjustments to the tourist tax accounting category and not to the accounting category of the parent (service)

    This distorts the accounting because the tourist tax has to go back down into a tax type accounting category, whereas the service's accounting category is a turnover account.

    This regression was detected at the beginning of 2024.

    2 votes

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  13. Tourist taxes are included in the turnover of the accounting report, but they are not. This should be a separate item.

    2 votes

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  14. When users add a product, they can apply service charges that are mapped to the product group's accounting category. However, it should be possible to block this option because a product group can contain products with different VAT rates, and therefore different accounting categories. As a result, it is not possible to define an accounting category for service charges as the VAT rate cannot be known.

    3 votes

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  15. Add restaurant cheque and meal voucher payment methods in order to :
    - be able to manage these payment methods from reception via MEWS and not just from the POS
    - be able to perform accounting adjustments from MEWS in the event of an input error in the POS, which does not allow this type of action to be performed

    2 votes

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  16. instead of having to delete one item at a time it should be possible to select more and delete all.

    8 votes

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  17. For travel agencies and company guests with routing rules, it is very difficult to quickly identify the date of the reservation . It would be much more useful and convenient if we could have the arrival date displayed at the top of the bill. so there is no need to click on each booking to see the specific date.

    7 votes

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  18. We would prefer having the option for guest names to appear on the invoices (preferably next to the Logis numbers listed on the invoice)
    This would especially be useful for group reservations.
    When companies book for their employees, they often ask for invoices with guest names for their bookkeeping departments to be able to assign payments to individual employees. Having a company name on the invoice is fine.

    Do you think you could include this option in the near future?

    We have many requests for this and have been entering guest names in Notes on invoices, but all those solutions…

    2 votes

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  19. Having the option to include Companions on the invoices. This is ideal for when we have multiple guests inside 1x space, and critical for Companies who require the entire guest list to be recorded on their invoices.

    5 votes

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  20. Wenn ein Geschäftsreisender seine Firmenadresse auf der Rechnung benötigt, dann muss erst die Zahlung über seine Kartei am Terminal erfolgen und dann können wir erst die Firma in der Rechnung hinterlegen. Es wäre besser, wenn auch über die Firmenkartei Zahungen über das Terminal getätigt werden könnten.

    5 votes

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