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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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291 results found

  1. To have the possibility to have different cancellation policies for different periods within the same rate group.

    55 votes

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  2. Support integration of 3M software (IDscan.net) for scanning passports and IDs quickly.

    8 votes

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    0 comments  ·  Other  ·  Admin →

    Hello from the Mews product team,


    We are so pleased to let you know that your feature request has been released. Thank you again for sharing your idea!


    Kind regards,

    The Mews Team

  3. Swipe function to change spaces between dirty, clean and inspected like in the older versions of the Commander

    10 votes

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    Hello from the Mews product team!

    We are very happy to announce that this feature has been released. You are now able to swipe in order to set a room status as either dirty, clean or inspected from the Mews Mobile application.

    If you have any questions, please feel free to contact the Mews Customer Care team.

  4. Ability to create day-use reservations from reservations screen. Currently, we have to create a 1-day reservation and then edit arrival times for day use.

    22 votes

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    Hello dear Mews user,

    We are happy to announce that Day use functionality in Mews has been released.

    Day uses for bookable services bring increased flexibility.

    Now it’s possible to set up bookable services in Mews for day use, allowing guests to reserve and use spaces at your property for a limited time period during a single day.

    Day uses are a great way to expand the range of services you offer, attract new guest segments, and increase your revenue and occupancy rates. You can offer luxurious “daycations” to locals, cater to travelers looking for a few hours’ rest during layovers, or host professionals in need of temporary workspaces or meeting rooms.

    Check link below to learn more about the basics of day use bookable services, then get started by following our guide on how to set up your own.

    https://help.mews.com/en/articles/5331830-bookable-services-for-day-use

    https://help.mews.com/en/articles/5331948-create-a-day-use-bookable-service

  5. The idea is to make the product breakfast appear on the reports even if it was added manually to the bill.

    50 votes

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    Hello Mewsers!

    We would like to inform you, that your request has been fulfilled.

    Breakfast products manually added to the bill from the “Items” tab can now be viewed from product report. This includes products charged once as well as per person per night.

    Kind regards,
    Your Mews Product Team

  6. When we do a Rebate, the credit note should automatically create the same charge in negative and the payments and already close the bill.

    And we should know if an invoice was rebated and which is the credit note related.

    Very important :)

    Thanks.

    37 votes

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    Released - now there is an ability to either Change address on the closed invoice or do an Invoice reinstate to the open bill, in either case the Credit note would be automatically issued and link to the original invoice. 

  7. It will be great if there is any report mentionning all group reservation by period.

    16 votes

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    Hello Mewsers,


    Thank you for your request, we are happy to inform you that it is no possible to group by groups in the reservation report in order to view all of the groups in your property. 


    For larger groups you can use the availability block report to view group information.


  8. We zouden het fijn vinden als er op de tijdlijn meer met fellere kleuren gewerkt zou worden. Aankomst, ingecheckt, uitgecheckt/ toekomstige boeking.. Dit maakt het onderscheid makkelijker.

    9 votes

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  9. I would like a feature that we had in Fidelio where you could click on the reservation on timeline and the drag and drop it to a new room.

    10 votes

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  10. It would be great if you would increase the limit of rate codes

    17 votes

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    Hello from the Mews product team!

    We are happy to announce that we have released an update to the way in which product rules are structured.

    What has changed?

    You will now be able to add multiple products to each product rule.

    What does this mean?

    Where you used to need 4 rules containing the same conditions for 4 different products, you now only require 1.

    For more information, please visit our release notes page at https://releases.mews.com/ where you will find some great examples, as well as a link to the updated guide.

    Kind regards,
    Aldair

  11. We get a lot of overbookings which are not really overbookings we just need to move rooms around to do it.
    Currently mews does not allow us to zoom out the timeline far enough to be able to do this. We have many bookings for more than 2 weeks so we cannot see the begginning and end of the booking on the timeline. This means it is impossible to move bookings around on the timeline to be able to fit in the 'overbookings'. this is going to be a huge issue for us if not fixed as we have this…

    25 votes

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  12. Het pijltje van upgrade op de tijdlijn is nu veel onduidelijker. Het pijltje voorheen was beter leesbaar. Zou dat teruggezet kunnen worden?

    8 votes

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    Hello from the Mews product team,

    Thank you for sharing your feedback with us. We have recently updated the colors on the timeline to become more vivid.

    In this update we have made the ability to move reservations in the timeline more clear.

    We would like to invite your to share your feedback on the updates made in the survey attached below:

    https://mews.typeform.com/to/aCFioorw

  13. For better usage of managing and deleting of restrictions there would be great to have a calendar which can display there restrictions and enable to manage them.


    CZ Original:
    Ke snadnému nastavování a rušení retrikcí je nutné implementovat kalendář s uvedením hodnot nastavených restrikcí k manuální aktuální úpravě.

    7 votes

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    0 comments  ·  Other  ·  Admin →
    released  ·  Anonymous responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please visit our user guide for more information.

  14. Create bookings directly from the timeline by clicking and dragging to pre-fill your date selection and then complete all remaining booking details

    481 votes

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    Hey community!


    I’m happy to announce that we’ve completed a highly anticipated functionality—creating reservations directly from the Timeline. From now on, finding the right spot in the Timeline for a new reservation will be much easier and faster. 🎉


    You can sign through this community post to the beta testing program and we'll add you to the initial beta release.


    Looking forward to seeing you creating reservations from Timeline soon!

  15. We need to be able to move one guest from one room/bed to another one and to edit the reservation even if the account is closed.

    20 votes

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    Hello Mewsers, 


    Thank you for your feedback. It is currently possible to move a reservation from one to another both for cases when a bill is closed as well as cases where the reservation has been checked out.


    In order to use this functionality, please ensure that the reservation is unlocked. The date range for which you can edit this infromation depends on the editable history window for your property. You can learn more about the editable history window in this guide.



  16. Admin to be able to view and modify all tasks for all other users

    9 votes

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    1 comment  ·  Other  ·  Admin →
    released  ·  Anonymous responded

    All users on Mews can view and modify tasks of all the other users. This means that Admins can do the same with their users.  Please see our user guide for instructions. 

  17. 73 votes

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    Hello,

    We are very happy to announce that you are now able to distinguish between children and adults in reports!

    Updates for the reservation overview are currently in the final stages of development and will be released very soon.

    In addition to this release, we’ll be adding functionality that will allow you to add products to children and adults separately whilst creating a new reservation.

    To learn more about the updates and additional features coming soon, please visit the release notes page.

    https://www.mews.li/app/release-notes

  18. Implement a direct connection between tasks and reservations

    397 votes

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    Hi Mewsers!

    We are very happy to announce that we have released the functionality that will allow you to attach tasks to reservations.

    Curious and want to learn more? Check out the Mews release notes page https://go.mews.com/tasks-releasenotes.

    If you have any a few more questions about the feature, contact your account manager or the Mews customer care team.

    Kind regards,
    Aldair

  19. At the moment in Mews Excel reports the dates contain a character in front of them therefore they can not be used in combination with any extended and formulated self made excel reports. For instance HLOOKUP will not find the date on Mews reports due to above. This is important for proper ARR data on daily basis between segments as at the moment the only way to do this is to average the rates however this dilutes them. All Mews has to do is remove any characters from the dates on the reports.

    6 votes

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    Hello,

    Thank you for bringing this to our attention.

    We are happy to inform you that Mews excel reports no longer contain an extra character in front of the date.

  20. 10 votes

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    0 comments  ·  Other  ·  Admin →

    Hello Mewsers,

    Thank you for the feedback.

    We are very happy to inform you that it is possible to print empty registration cards.

    The feature can be set up from your registration card configuration settings. Under the “Options” menu, select “Print based on person count”. When this setting is enabled, you will be able to print an additional blank registration card for all reservations where companion details have not yet been completed.

    Should you have and questions, or additional feedback, please let us know in the comments section below.

    Kind regards,
    Aldair

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