351 results found
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Delete messages and conversations
Messages and conversations between guests and employees can be deleted.
39 votesHi Mewsers,
Thank you for your votes and suggestions. We have moved this request as an idea to upvote, remember you can share a link to this request to encourage your colleagues and fellow hoteliers to upvote.
Kind regards,
Aldair Borges
Mews Product Team -
Payment status must be visible on reservations via Timeline
For every reservation that is on timeline, it would be nice if there was some form of a payment status descriptor so that our front desk staff can visually recognize which reservations have fully paid and which haven’t.
For example:
A fully paid reservation could have a “green” dot
An unpaid booking could have a “red” dot
A failed transaction could have a “black “ dotAt this moment we have to manually enter the reservation and go to the payments tab to check if the reservation is fully paid or not. This takes time for each booking and is…
38 votes -
Change Color Choice in Timeline
I find the color choices really strange. For example, when I see grey I think the reservation is from the past, when I see blue I don't feel like I need to do anything. It is not really logical if you don't know what it means.
My color proposal would be the following:
-Gray --> Past reservations
-Black--> Out of Order
-Blue--> To be checked in (Reservations of the day)
-Green --> Already checked in
-Orange--> To be checked out.
-Red--> The check out need to be done, the room was supposed to be checked out before.
-Clearer Grey /…38 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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House use function - select more rooms
When blocking rooms with "house-use" function, it would be great to have the function to select more rooms at the same time. Now we have to create single blocks and it takes long time.
37 votes -
selecting multipe reservations on timeline
needed to allocate groups to specific floors or beds all together to specific rooms, it is very time consuming in big properties to move bed by bed across floors
37 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Breakdown address Reservation report export
Address in the Reservation Report should be broken down and not in one cell. It leads to the impossibility to use those data.
My use case is as follows:
I would like to be able to select all guests coming from specific cities/countries to be more efficient and quick when communicating (specially relevant in terms of COVID when you have a lot of cancellations coming from certain countries/cities)
37 votes -
Ability to remove the new update 'refresh' notification
It would be great if the notification to refresh the browser due to new updates could be moved/removed without refreshing the browser as it tends to hide part of the timeline, so users are often having to refresh the timeline and get back to the position they were working on every time there is a minor update
37 votesHello Mewsers,
Thank you for sharing your feedback with us. It is unlikely that we will remove the refresh function as it is required in order for us to migrate you to a newer version of Mews which often includes the latest security updates. We can however, look into ensuring that the update does not break your workflow on the timeline.
We will be looking into improvments for the timeline in 2022 and will consider your request.
This request has been marked as one to be upvoted by the Mews product team.
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voucher code analysis
We currently can only filter for used vouchers and are not able to filter for used voucher codes.
This forces us to create multiple vouchers in case we want to analyse certain cooperations.
If would be much more useful, if we could also filter the reservations report by "voucher codes" --> this would enable us to use e.g. one PROMO Code marketing voucher and give if various voucher codes.37 votes -
Make new "last minute" arrivals arriving today more visible on the arrivals list?
Can you make new "last minute" arrivals for today more visible on the arrivals list?
- Arrivals made between yesterday 00:00 and today are not easy to see unless you check the reservation report, which is not user friendly in a fast pace environment.
- Can they be marked in the system with a symbol or color or notification (or in any other way) for us to be notified on the day?
36 votes -
Timeline to show restrictions in banner underneath dates
Underneath dates in Timeline - to show current restrictions, events in house, city events and public holidays.
36 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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When making a booking and we need to select a date; could we get the dates on the calendar highlighted to let us know something important is
When making a booking and we need to select a date; could we get the dates on the calendar highlighted to let us know something important is happening on this date, i.e bank holiday, special event, wedding, or any restrictions. As when making a booking on Mews, we don't always use the calendar therefor we can miss if there is something important happening on that date.
35 votes -
Hotel Logo size in invoices
The reserved space for a hotel logo is very narrow. A wide and narrow hotel logo is therefore very small and unattractive. To avoid the need to adapt the hotel logo (corporate identity), I wish that the design of the header on the guest invoices is much more flexible and that it is possible to display a wide logo in a suitable way.
34 votes -
double room supplement / Doppelzimmerzuschlag
Double room supplement
It is recommended that the double room supplement is shown separately from the single price on the invoice. This is particularly advantageous for business travellers who are travelling with a companion and require a separate invoice.Doppelzimmerzuschlag
Es wird empfohlen, den Doppelzimmerzuschlag separat vom Einzelpreis auf der Rechnung darzustellen. Dies ist insbesondere für Geschäftsreisende vorteilhaft, die in Begleitung anreisen und eine separate Rechnung benötigen.31 votes -
Warning when room will go on to the red line
When a reservation is made or changed and the system does not assign a room to it and it is going to drop in to the red line - there should be a warning that pops up to let us know this is happening so that it can be rectified straight away.
31 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
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Smart detection of tasks
So we have tasks and we can filter them out with departments. But I think it would be a nice touch, when you are going to tasks, it would predict department you are assigned to, and will show this by default, without filtering it out.
31 votes -
multiple task setting - templates
In a previous system we were able to set up templates for a task which consisted of multiple individual tasks.
For example if a guest had requested an extra bed, reservations would add one task to the booking which in turn triggered the tasks for housekeeping to set up the bed as well as remove it on departure).
This was SO handy as it avoided mistakes and reception / reservations only had to add 1 task.
Of course this works particularly well if you are able to link tasks to a specific event in the reservation like arrival and departure…30 votesHello Simone
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Personenzahlen Tagesweise Anpassen
Es wäre hilfreich wenn Sich die Personenanzahl Tagesweise individuell anpassen lassen würde. Somit ist gegeben, dass die Personenanzahl im Haus immer Stimmt und Produkte sich automatisch anpassen. Gerade bei Kurabgabe und Frühstück ist dies entscheiden.
29 votes -
Reservation Report should allow you to choose more than one rate plan
You can only select one rate plan but have the feature to select multiple segments, etc. Why not have the same feature for rate plans?
29 votes -
Split more than one time a reservation
A guest might move even 5 times during a long stay or in case of extending a reservation.
29 votes -
29 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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