300 results found
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Would it be possible to split check-outs based on when they are leaving? If you could possibly create some headlines between the check-outs
Would it be possible to split check-outs based on when they are leaving?
If you could possibly create some headlines between the check-outs with grouping of times.
I think it would be very useful1 vote -
Change default state of Cancellation Fee box to unselected
When you go to manage a reservation, then Properties, then change the arrival or departure date, the "Apply Cancellation Fee" box appear, AND it is already checked. This is incredibly stupid. First, the box is completely useless since even if you were to use it to apply a cancellation fee, it doesn't add the tax. Second, why would you have it automatically checked, when more than 90% of the time there is no need to charge a cancellation fee, including 99.9% of time when you're changing the departure date. So now, when a guest requests to shorten their stay, our…
1 vote -
Order generates email for API reservations
Currently, Mews only sends emails to the notifiable reservation sources are "Booking Engine", "Channel Manager" and "Commander.
It doesn't happen for reservations created via API.
We would like to add this source and receive notifications about reservations created via API.1 vote -
CTA automatically applied at a certain time
We would like MEWS to automatically apply a CTA at a certain time every day. We are not open 24 hours, so we have to go in daily at 7 pm and apply a CTA. It would be nice if this could be done automatically. Thanks!
1 vote -
Timeline - show more days at once
As much as I appreciate the horizontal scrolling functionality and the monthly view, both options fall short when it comes to getting an overview of the booking situation for a few weeks.
I would like to push the option of reducing the column width when looking at a daily timeline.
That way we could get a better look at the day by day booking situation for more than a week.
Considering already having the option to chose between a "default", "comfortable" and "compact" display of the row hights, using the same logic to reduce the column width is just logic…1 vote -
Make timeline view available on mobile app
Please add the timeline view to the mobile app. Some properties would like to see the timeline on their phones as well since they utilize them often and throughout the day. This feature request came from Erin at Boardwalk Homes Executive Guest Houses & Suites.
1 vote -
Downgrades not syncing properly with OTAs linked with the direct interfaces
Customer X has booked room category #1. If I manually upgrade him (drag and drop) to a higher category, say #2, then the OTA's availabilities will be updated to reflect this upgrade. Then, If I manually downgrade X in his original requested category the OTA'a availabilities will be once more updated and revert to their original state. However, if X is downgraded not by manual drag and drop but by being "bumped" into his original category through the dragging and dropping of another customer Y onto X's room, then the new availabilities resulting from this bumped downgrade will not be…
1 vote -
Allow inquired reservations to auto release by system
There is a setting in the system to instruct optional and inquired reservations to auto release. To operate a waitlist it would be better to split this instruction so that inquired bookings auto release and optional reservations don't auto release.
1 vote -
Datas by booking
Gender / Nationality / Date of birth by booking
Could we make madatory for a guest who is booking to fill his Gender / Nationality / Date of birth as well ? Right now he only has to fill his last name, email and phone number.
We have an all-female-dorm and some men keep booking it for some reasons. Gender with "Woman / Man / Non binary (or diverse?) at the moment of booking could really help us. As it is mandatory for us to have the nationality of the guest as well as his birth date, those could be…
1 vote -
Receive booking modifications
It would be helpful to receive email notifications if a OTA booking has been modified. We have direct integrations for Booking.com and Expedia but do not receive any sort of modification if a booking is modified.
We have previously requested this feature via a support ticket but were told this would not be considered but I'm sure other hoteliers would find this helpful - particularly as some upgrades have not been modified via Mews.1 vote -
Neue Reservierung - Verfügbarkeitsanzeige
If you want to enter a new reservation, all rate groups and rates appear in the availability display. However, the rate window is not wide enough to display all rates. You have to scroll all the way down to expand the display to the right.
I would like to see this bar for expanding the rate display above the rates window, ie below "rooms".
This would also make it easier to see how far to the right you have to drag to see the desired ratesWenn man eine neue Reservierung eingeben möchte, erscheinen in der Verfügbarkeitsanzeige alle Ratengruppen und…
1 vote -
Import Reservations with Creation Date
When migrating data from past provider to Mews, allow importing the original creation date of all reservations being migrated to facilitate analysis of the booking pace (comparing booking creation date and guest's arrival date)
1 vote -
Offer the Option to Stop Recurring Automated Tasks
Tasks Management: certain automated events in Mews create Automated Tasks. Admins would love the option to disable some of the recurring tasks
Most automated Tasks, except for the Manual Settlement task enabled in the rate group setting, do not currently have the setting to edit/disable the task at will (for example: when payment requests are fulfilled).
1 vote -
Timeline Filter
It would be very useful and beneficial to be able to filter the timeline to show spaces in room number order instead of space order.
1 vote -
Flexible product reservation
It would be really useful for us to have the ability, in a group reservation, to configure the consumption of products for each day in different ways.
Example for a 3 night stay:
- With the first night: consumption of one dinner only
- With the second night: consumption of breakfast, lunch and supper
- With the 3rd night: consumption of breakfast, dinner and supper. Plus the consumption of lunch on the morning of departure.
So, for example, our kitchen team could know the number of products to prepare for each day simply by consulting the Product Report.1 vote -
Simpler way to create proposals spanning multiple services
We mostly do team retreats in our location and for those groups, the "booking" is more of a "sales process". They reach out, describing roughly what they want, and we create a first offer for them. Then they usually want some changes, some back and forth and they accept.
I thought I could easily do this, using "inquiry reservation". So, customer calls and I create a reservation for them with the status inquiry and send them out the reservation, so that they can see the price and details. But now I realized, that when the offer spreads over several Services…
1 vote -
Reinstating a reservation
I would like to propose an enhancement to our reservation reinstatement feature that would greatly benefit our reception team and our guests. Currently, our system requires manually doing new reservations after a 12-hour period has elapsed. However, I suggest implementing an automatic process whereby upon reinstatement, the system adjusts the arrival date to the current day.
Consider a scenario where a guest's check-in date is scheduled for March 19th, with a check-out date of March 23rd. If the guest is a no-show on March 19th but arrives on March 20th, we aim to reinstate the reservation with the new check-in…
1 vote -
Separation of timeline display order and upgrade order
We need to display our timeline with the double-full rooms at the bottom, in order to make the timeline clearer for our staff. However, this causes the double-full to be considered an "Upgrade" from a double-queen, which means I cannot move guests from a double-full room to a double-queen. I would like to request a separate "display order" and "upgrade order" variable in the system. Or, at the very least, allow me to move people to any category, and display whether the system considers it an "upgrade" or a "downgrade"
1 vote -
Locking reservations to timeline
Currently when a locked booking has it's properties changed the booking will automatically unlock. There is no notification of this and it can be missed by the user making the change. If left unlocked there is a high chance it is accidentally moved on the timeline causing issues dependant on the reason it was initially locked (Guest has requested a specific room etc)
1 vote -
customer statistics
In order to avoid seeing "None" under nationality in the customer statistics due to missing companion's profile, I would suggest that the system take the owner guest's nationality as default.
1 vote
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